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“Excellent value, free WiFi, friendly staff and good location” 5 of 5 stars
Review of Hilton The Hague

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Hilton The Hague
5.0 of 5 Hotel   |   Zeestraat 35, 2518 AA The Hague, The Netherlands   |  
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Ranked #2 of 69 Hotels in The Hague
Fredrikstad, Norway
Top Contributor
59 reviews 59 reviews
37 hotel reviews
Reviews in 22 cities Reviews in 22 cities
177 helpful votes 177 helpful votes
“Excellent value, free WiFi, friendly staff and good location”
5 of 5 stars Reviewed December 24, 2012

The Hague, Hilton The Hague was the first stop on my little tour of the Netherlands.

The hotel is walking distance from the main train station. It took me about 15 minutes to walk from the hotel to the train station.

I could not have chosen a better hotel. The service from the staff was impeccable from arrival to departure. The price was amazing, I paid only 75 Euros per night.

As a HHonors Gold member I was upgraded to an executive room on the 5th floor. Some of the other benefits of my membership was free internet access and a complimentary newspaper.

The room was fairly large and very modern. The bathroom was practically furnished and range of products from Peter Thomas Roth series was very good.

I could choose to have breakfast in the main restaurant or in the executive lounge. I chose the latter and was very happy with that choice.

The lounge was very good. It was a very good selection of food and beverages.

I will return to The Hague in 2013 and then of course I'll stay at Hilton The Hague.

+
friendly and service-minded staff
elegant hotel
great room
bathroom amenities
sleep quality
great acknowledgment of my HHonors Gold member status

-
none

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JolijnZeeuwen, Manager at Hilton The Hague, responded to this review, January 4, 2013
Dear Guest,

Thank you very much for your kind words on TripAdvisor regarding your stay with us in Hilton The Hague. We would like our guests to consider our hotel as a home away from home and it is very nice to read that we did succeed.

Kind regards,

Jolijn Zeeuwen
Hilton The Hague
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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718 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
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  • English first
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English first
Leiden, The Netherlands
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 16, 2012

Great hotel at good location with high comfort level.
Stayed on fourth floor en enjoyed the exec. lounge very much.
Location in next to panorama Mesdag and easy to reach by tram line 1 (stop Mauritskade)


pro
- location next to shopping street
- high service
- new hotel
- huge bathroom

con
-none

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JolijnZeeuwen, Manager at Hilton The Hague, responded to this review, January 4, 2013
Dear Guest,

It was a pleasure to read your comment about our hotel on TripAdvisor. It is very nice to hear you had a pleasant stay with us in The Hague.

Kind regards,

Jolijn Zeeuwen
Hilton The Hague
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Manchester
Top Contributor
84 reviews 84 reviews
25 hotel reviews
Reviews in 31 cities Reviews in 31 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed December 13, 2012

I booked this twin room as a Christmas gift for my friends who were visiting The Hague and had not seen the room beforehand. It was lovely though and the bathroom was fantastic with good space, light and cleanliness.
One disappointment was that they had temporarily misplaced an object that I had left for my friend that I needed leaving in the room for her. It was eventually found but meant we wasted time waiting for staff to locate it.
However, my friends reported an excellent breakfast experience and that this hotel was one of the nicest that they had stayed in so money well spent in my mind.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JolijnZeeuwen, General Manager at Hilton The Hague, responded to this review, January 4, 2013
Dear Guest,

It was a pleasure to read your friends had a nice time with us in Hilton The Hague.

Kind regards,

Jolijn Zeeuwen
Hilton The Hague
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Liege, Belgium
Senior Contributor
44 reviews 44 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 10, 2012

We stayed at this hotel for a weekend at Den Haag, nice city… We were surprised of architecture of this Hilton Hotel, rebuild in the old post, really nice and futurist, we like-it, as gold member was upgraded to the executive floor, room was also really futurist and nice, we really enjoyed. Hotel staff was really nice and helpful from the check-in until check out, good job guys… We had dinner at Hilton restaurant (warm decorated and comfy) and I must say that food was really good, wine card could be better as I found lots of errors but was not a problem. Parking fee is 25 euros but you could also park the car in nearest streets, I cost me 22 euros. We definitely will come back to this lovely city and nice hotel and why not for New Year’s Eve?

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JolijnZeeuwen, General Manager at Hilton The Hague, responded to this review, January 4, 2013
Dear Guest,

Thank you very much for your kind words on TripAdvisor regarding your stay with us in Hilton The Hague.

Kind regards,

Jolijn Zeeuwen
Hilton The Hague
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hoi An, Vietnam
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 30, 2012

Not a place where we go normally, but we had a great weekend here! A big room, very nice and helpfull staff and the breakfast....! both days it was a pity when it was eleven o'clock and breakfast was finished:-). The location is great, you can walk to the centre of the Hague and with the tram the beach is close by. It is to expensive to do often, but if you have the money or a real got offer i can really recommend this place!

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JolijnZeeuwen, Manager at Hilton The Hague, responded to this review, December 6, 2012
Dear Guest,

Thank you for your nice review on TripAdvisor regarding your stay with us in Hilton The Hague. I am glad you liked the city, our breakfastbuffet and the rooms in our hotel.

Kind regards,

Jolijn Zeeuwen
Hilton The Hague
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nassau, New Providence Island
Top Contributor
67 reviews 67 reviews
63 hotel reviews
Reviews in 55 cities Reviews in 55 cities
192 helpful votes 192 helpful votes
2 of 5 stars Reviewed November 28, 2012

The Hilton Hotel in The Hague is well located and has a nice lobby and staff seemed engaged but its room amenities are definitely lacking. The bed was comfortable and it was great to have an ironing board and iron in the room’s cupboard without the need to even request them. Also helpful is their shirt ironing service, particularly for busy business people. However, trying to get a good night’s sleep is a challenge and one that eluded me on both of the nights that I stayed here.

On both nights there was a clicking sound coming from the ceiling just above my head when in bed. About every 40 seconds, just as I was about to fall asleep, I’d hear another click! The noised was just loud enough to wake me up again. It was an incredibly frustrating experience and the staff seemed unable to help other than having provided me with earplugs, where were very uncomfortable to wear, especially when trying to sleep. It somehow reminded me of that feeling of camping outdoors on a cold and wet day while trying to get some sleep. Not what I had in mind when I booked my hotel room.

Another thing that I find offensive about this hotel is their policy to charge its guests for internet access to the tune of 25 Euros (about $40) for one day!!! The days of ripping off customers and forcing them to use such high priced internet services are long gone – pity that Hilton continues with this archaic policy.

If you like your room dark at night as well then you may wish to remove the night light in the bathroom as the wall between the bathroom and the bedroom is translucent glass, hence the all-night glow of the night light being another distraction if that sort of thing bothers you.

Management may also wish to advise their cleaning staff that when the liquid soap bottle is empty it’s time for a new one. I figured that this was a simple and logical issue to attend to and apparently this too was overlooked. All in all quite disappointing.

PS The restaurant in the hotel (The Pearl) came highly recommended. Some items were very good while others were quite poor. Essentially inconsistent.

If you found this review helpful please indicate so by clicking the appropriate button. Thank you. Happy travels!

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  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JolijnZeeuwen, Manager at Hilton The Hague, responded to this review, December 6, 2012
Dear Guest,

Thank you very much for your review on TripAdvisor. Your feedback is incredibly valuable to us, as it best evaluates our product and services offerings. Ultimately, you serve as the best quality auditor and I appreciate it for letting us know.

Kind regards,

Jolijn Zeeuwen
Hilton The Hague
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 26, 2012

I stayed around a week in Hague.
Everyone was very helpfull. I am very impressed with the breakfast welcoming team. Rooms were brand new and clean.
Only one issue I have to mention; I asked if there were any meat restaurant/s around the city and I got a reply from the reception (or concierge) that there were many... ??? I thought that the lady might have been a vegan so I don't mind :).

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JolijnZeeuwen, Manager at Hilton The Hague, responded to this review, December 6, 2012
Dear Guest,

Thank you very much for your respond on TripAdvisor. It is a pleasure to read you had a nice stay in our hotel.

Kind regards,

Jolijn Zeeuwen
Hilton The Hague
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton The Hague

Address: Zeestraat 35, 2518 AA The Hague, The Netherlands
Phone Number:
Location: The Netherlands > South Holland Province > The Hague
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in The Hague
#1 Family Hotel in The Hague
#1 Luxury Hotel in The Hague
#2 Romantic Hotel in The Hague
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton The Hague 5*
Number of rooms: 195
Official Description (provided by the hotel):
Stay at Hilton The Hague, situated in the old city center and embassy quarter, just a few steps from the Dutch Parliament, close to high-end shopping and many famous museums. The Hague Central train station is located five minutes from the hotel, offering connections to Rotterdam-The Hague Airport, Amsterdam Airport Schiphol, and the city centers of Amsterdam and Rotterdam. Amsterdam Airport Schiphol is just 30 minutes away and easily accessible by train and car. The Hague's famous museums, palaces and bustling squares are within minutes from this centrally located hotel. Set in the former head office of Dutch Post, the hotel features spacious guest rooms and suites. Relax after a busy day in contemporary surroundings at Hilton The Hague. Sip a chilled Dutch beer at Bar SPARK's brand new waterside terrace, and savor French cuisine with a local touch at Restaurant Pearl. Meet with friends in the hotel lobby or dine alfresco on the terrace. As an additional service to its Guests, the hotel offers complimentary WiFi in all public areas. Maintain your fitness regime at the 24-hour complimentary fitness center. Carry out business with ease in the complimentary business center. Stay connected with friends and family using high-speed wireless internet access. Enjoy the contemporary design and host a stylish business meeting or social event at Hilton The Hague. Choose from 11 versatile meeting rooms or the ballroom 'The Mesdag', accommodating up to 320 Guests. All meeting rooms feature natural daylight, individual air-conditioning and are equipped with modern A/V equipment ... more   less 
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Also Known As:
Hilton The Hague Hotel The Hague

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