I booked two rooms for my parents and Nan at the hotel Milano. I even had the reservation printed off by the hotel, and spoke to them a few days before my guests arrived to confirm everything. I had requested rooms with lift access as my 85 year old Nan struggles with stairs.
Things started to go wrong almost immediately when we arrived, the rooms we had booked had being sold to other people, my parents and Nan were put in a room with three beds. This room did not have lift access and was very shabby and a little dirty, (I should have taken photos but I was busy trying to find somewhere also for my guests to stay).
The receptionist at the hotel was absolutely hopeless, he did not apologise, appeared very confused, and was completely unprofessional. We were not the only unsatisfied customers that night, other guests could not get the WiFi or TV to work.I would not recommend the Hotel Milano to anybody. Do not stay there! Hopefully someone from the management reads this and they get things sorted.
- Also Known As:
- Milano Hotel Rotterdam
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