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“Excellent choice!” 5 of 5 stars
Review of Holiday Inn Express Rotterdam - Central Station

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Holiday Inn Express Rotterdam - Central Station
3.0 of 5 Hotel   |   Weena 121, Rotterdam 3013 CK, The Netherlands   |  
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Ranked #8 of 53 hotels in Rotterdam
Paducah, KY
Top Contributor
133 reviews 133 reviews
95 hotel reviews
Reviews in 66 cities Reviews in 66 cities
215 helpful votes 215 helpful votes
“Excellent choice!”
5 of 5 stars Reviewed July 23, 2013

Had a great one-night stay after a VERY long transatlantic flight. Took the train from Schipol to Rotterdam Centraal and made the easy walk to the new hotel in less than five minutes. Hotel just opened the middle of May. We had a great prepaid rate and compared to other places we stayed on this trip, this far exceeded those hotels in every aspect. Best thing was the hotel was right around the corner from where our daughter lives so the convenience factor was high! Very central to other sites in Rotterdam. We walked everywhere. Just a great city! Fast internet. Loved the decor in the lobby, breakfast area as well as our room. The shower was awesome. Even the sofa bed was very comfortable. All the staff were extremely friendly and helpful. We were given a late checkout because of being members of the hotel's rewards program. Also, were given complimentary beverages. Have nothing but good things to say about the hotel. Would not hesitate to book again or recommend to others. I thought the breakfast offered was fine. It was very popular on Sunday morning and everyone seemed to be happy with the choices. Typical Dutch offerings. We did enjoy the chocolate croissants thoroughly. We requested and were given a room on a high floor on the back side of the hotel as we didn't want to hear any street noise.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHIEXRotterdamCS, General Manager at Holiday Inn Express Rotterdam - Central Station, responded to this review, August 9, 2013
Dear Guest,

thank you for taking the time to write this very positive review. I am pleased to read you had such a great time in our hotel, glad we exceeded your expectations while here. I hope to welcome you back in the future.

Best regards, Ms. Marijn Neelen, General Manager
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169 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sevenoaks, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 23, 2013

I stayed at this hotel on its first night bof opening, having been offered a 'special opening rate'. This rate was special all right - it was higher than the rack rate avertised at the hotel desk!

The breakfast was the usual budget fare, with no hot food at all - just a toaster. What is more, the white bread was actually still frozen; when I queried this I was told in effect "but you are going to toast it anyway, so what's the problem"?

You may also be interested to learn that I posted a review almost identical to this direct to the hotel chain's own we site, to be told that they would not publish it as it was disparaging. Clearly, therefore, IHG Hotels / Holiday Inn censor their own hotel reviews so that negative feedback doesn't get published!

  • Stayed May 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM H, General Manager at Holiday Inn Express Rotterdam - Central Station, responded to this review, July 26, 2013
Dear guest,

First of all many thanks for your review. We will contact you via a direct message to find out your stay date and name, so we can investigate this for you as it must not be possible to pay more than the rack rate.
With regards to the breakfast; all our guests receive a complimentary continental breakfast, which is a healthy breakfast including different kinds of bread and rolls, cold cuts, cheese, spreads, fruit, coffee/tea and juices. Our apologies with regards to the frozen bread, this will of course not happen again and might have been caused by the fact that we were just open.
With regards to the reviews on IHG.com, these are posted based on your confirmation number which maybe you were not able to add at time of posting.
We would also like to check this with your directly and make sure also your comments gets posted as there is definitely no censor.

With best regards,

Ms. Marijn Neelen
General Manager
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Wiesbaden, Germany
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 22, 2013

You will not find the following in your hotel room here: a safe, a closet, a dresser or any other drawers for storing clothing (there are some open shelves though), a place to put your luggage, an iron or ironing board, a clock radio or a refrigerator.
The breakfast is not what you find in a typical European hotel. There is no hot food served unless you count toasted bread. What they had was still adequate although one of the mornings we went there we ended up eating in the bar area because while there were a lot of empty tables, none of them were clean. I think they need to step up their service in that area.
All of this would normally probably result in a lower rating from me, but despite what this hotel lacked it made up for it in other areas. It's a new hotel so is still very clean and shiny-looking. The wi-fi worked great. The staff was good. The reception area has a little bar and a nice seating area where we enjoyed an ice-cold Heineken one night. The room, although basic, was fabulous - clean, comfortable, great great great shower, fantastic air conditioning.
The location of this place is ideal. Walking distance to the central train station and numerous buses and trams stop just across the street from the hotel. I was a little concerned at first because our room faced the street/buses/trams but ended up not being disturbed by noise at all. Parking was somewhat expensive but convenient. Even with that, the price cannot be beat. We were there for a long weekend and prices may be more expensive during the week as they seemed to have a lot of business travelers, but I was very surprised at how reasonable the room rates were even with the parking fee. I would not hesitate to stay here again.
Note that if you are entering the hotel from the ground level, you have to go up one floor to get to the reception area. You can use the stairs or the elevator but inthe elevator you will need a room key to get to any of the other floors.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHIEXRotterdamCS, General Manager at Holiday Inn Express Rotterdam - Central Station, responded to this review, August 9, 2013
Dear Guest,

thank you for your extensive and positive review, we truly appreciate your feedback and are glad you had such a good experience. As you might have been informed while here, as a select service hotel, we do offer safes accessible 24/7, located near the reception. The iron/ironboards are available for you to use as well.

Best regards, Ms. Marijn Neelen, General Manager
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Hamburg, Germany
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 18, 2013

I stayed in this hotel for business purposes while visiting Rotterdam.

I chose this hotel because it is a brand I know and because of its convenient proximity to Rotterdam Centraal Station (literally a five minute walk).

The rooms were nicely appointed with the usual amenities, but sadly no refrigerator - this would be the perfect addition to the room. The décor is tasteful, simple and modern.

The hotel does not have a proper restaurant facility for evening meals but a wide range of restaurant take-away and delivery services are within easy reach. It can even be ordered online. I did not sample the breakfast, but I did have a quick look and it seemed decent enough.

The two suggestions I would have for the management of the hotel would be firstly, to put the space in front of the elevators to some good use or to add some kind of furniture. In its current statement is seems large, formless and a bit boring really. Secondly, to equip the room with a small fridge.

I would definitely stay at this hotel again and I will be recommending it to others.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 18, 2013

Overall, the Holiday Inn Express was an appropriate choice for my trip to the 2013 North Sea Jazz Fest. It is still a pretty new place and is very conveniently located in Central Rotterdam. It was a short walk away from lots of restaurants, shopping, museums, and the Central Station. There aren’t many frills with these accommodations. You won’t find a wet bar, refrigerator, pool, gym, or room service here. This is a good choice if you don’t plan to spend much time in the room, want easy access to what Rotterdam has to offer, a nice place to sleep and a free breakfast in morning at a reasonable price.

  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM H, General Manager at Holiday Inn Express Rotterdam - Central Station, responded to this review, August 5, 2013
Dear guest,

I am pleased to read you had a graet stay with us during the North Sea Jazz festival. Thank you for you kind words. We hope to welcome you back some time!

Best regards,
Ms. Marijn Neelen
General Manager
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Indianapolis, Indiana
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 15, 2013

Excellent stay. We recently stayed for the NorthSea Jazz Fest. The hotel is in walking distance to the train station, tram and bus service. It was very easy for us to get around Rotterdam. The rooms and overall hotel grounds were very clean. The beds were really comfortable with 2 pillow options. The staff were friendly and helpful. The hotel appears to be new or renovated. It's very light and airy. Breakfast was included with our stay. Highly enjoyable. Exceptional value for your money.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM H, General Manager at Holiday Inn Express Rotterdam - Central Station, responded to this review, August 8, 2013
Dear Guest,

thank you for taking the time to share your experience online. I am pleased to see you had a perfect stay with us during the North Sea Jazz weekend and I will share you compliments with my staff.

Best regards, Ms. Marijn Neelen, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Top Contributor
58 reviews 58 reviews
40 hotel reviews
Reviews in 37 cities Reviews in 37 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed July 5, 2013 via mobile

Was a little hesitant to book as the hotel was so new, but very happy we did. Great value for Rotterdam, ideal location a few blocks from the train station and within walking distance to the main areas of the city (tram also very close by). Room was very clean and comfortable. Staff was pleasant and helpful, accommodated early check-in. Free breakfast was a nice feature - great coffee! Only suggestion would be to request a double bed vs two singles (if that is your preference).

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Rotterdam - Central Station

Address: Weena 121, Rotterdam 3013 CK, The Netherlands
Phone Number:
Location: The Netherlands > South Holland Province > Rotterdam
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #8 of 53 hotels in Rotterdam
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Rotterdam - Central Station 3*
Official Description (provided by the hotel):
The new Holiday Inn Express Rotterdam – Central Station is perfectly located in the heart of Rotterdam. Whether you are visiting Rotterdam for business or leisure purposes, this hotel is your place to be!The hotel is located next to the central station of Rotterdam in close vicinity of the main shopping area of the city the Koopgoot and on the corner of the Hofplein and Coolsingel. Large companies such as Nationale Nederlanden, ING, Unilever, Houthoff Buruma and the Holland Casino Rotterdam are all on walking distance. The hotel has the perfect location for every purpose.The sound proof, well furbished and spacious rooms offer modern equipment like LCD TVs with 50 international channels, free wireless Internet, coffee/tea facilities and a spacious shower. On top of all these facilities, our guests are served a complimentary Continental breakfast. The hotel offers a modern decorated lobby and bar, where our guests feel at ease and can relax with friends and colleagues. ... more   less 
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