First the good. This is a well located and very smart hotel. Large rooms, great bathroom (sauna and whirlpool bath in ours), nice views of the dock/canal outside and the floating crane or other museum boats; big windows, fast lifts, trendy decor; friendly and helpful staff downstairs in the lobby, funky smartcard door locks, huge comfortable bed, and ice machines on every floor.
But it's not all perfect. Several irritating little details missed like no waste bin in the room; rubbish curtains that don't keep the morning sun out even when tightly closed (the material is just too thin); no luggage rack or other place to put the empty suitcase out of the way; and the shower comes dangerously close to flooding the room outside (I had to put a rolled up towel across the floor to stop the water pouring out - floor slope and/or drain are just not up to the job). Also, the 28 euro "champagne" breakfast doesn't have champagne at all, just cheap sparkling wine. A reasonably tasting no-name sparkling wine for sure, but there's absolutely no way you could get away with selling a "champagne" breakfast in the UK and then not have actual champagne. Also the breakfast in general was pretty average. They make a big thing of it being "live cooking" in their advertising but it was just a chef cooking eggs the way you want them (omelette, fried, etc) like every other hotel breakfast and nothing more than that. Coffee served yourself just from a machine in the corner. Getting cutlery to eat the average breakfast with was an absolute mission. Anyway definitely not the grand 5* breakfast they make it out to be.
But the little detail that interestingly annoyed us most was the coffee machine in the room. It's an Illy (they seem proud of this on their website and advertise it as a feature of the room) but you're only allowed two of the capsules it needs. PER STAY not per night. We went to the lobby to ask for coffee for our second night and were refused, told we had to pay 3.50 each. Guys of course if we can afford to stay at your hotel we can afford the unadvertised coffee surcharge but the point/principle is that we should not have to. Especially when you / the Illy company are making such a big thing of these coffee facilities being a feature of the room. And furthermore for the few customers that bother to come down to reception and ask about it and you can see that this one tiny money-gouging aspect is souring the experience, just give them the stupid coffee capsules to make them happy. If Illy is charging you for them at all it's surely just a few cents, is it really worth irritating customers over something that costs you so little if anything at all? You change the toiletries in the bathroom each day so why so tight with the coffee capsules???
Oh and you can hear people running about in the corridor of the floor above as well, which to my mind pulls a hotel down below 5* rating too.
ask for the top floor so you don't have to listen to people running about on the floor above.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.