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“Enjoyable Birthday stay” 4 of 5 stars
Review of Mainport Hotel

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Mainport Hotel
5.0 of 5 Hotel   |   Leuvehaven 77, Rotterdam 3011 EA, The Netherlands (Stadsdriehoek)   |  
Hotel amenities
Ranked #5 of 53 hotels in Rotterdam
West Sussex
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
43 helpful votes 43 helpful votes
“Enjoyable Birthday stay”
4 of 5 stars Reviewed September 30, 2013

Just wanted to write a note, to say we loved our stay at your hotel, really enjoyed our spa treatment and found the whole experience really good, you were all very hospitable and down to earth.

Good selection of food for breakfast, staff friendly and approachable. The waiters in the cocktail bar were very entertaining and attentive.

Great place to stay with a great view looking over the harbour and bridge.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDMgr_InntelHotels, Rooms Division Manager at Mainport Hotel, responded to this review, October 24, 2013
Dear Guest,

Thank you very much for a lovely review on Tripadvisor.
We do our utmost to make the stay of our guests as enjoyable as possible and I am glad that we were part of your birthday celebration and that we made a very positive contribution to it.
Although you had a very positive review, I did notice that your ratings were not a 100% and as the hotel is brand new and only open for 6 months, I would really like to know more of your expectations. If you have time to inform me that would be much appreciated via info@mainporthotel.com or +31 (0)10 2175757.

We all look forward welcoming you back for next year's birthday party!
With kind regards
Simone van der veen
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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131 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
New York City, New York
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 6, 2013

New designed hotel in Rtrdm. Finally a great hotel in the city.
Rooms are big and well equipped (including espresso machine and free WIFI). Good SPA and nice swimming pool (not that big though…). The restaurant (or actually late night bar) was good as well.
Location is also good (not that central but tram and subway are really in front of the hotel).
We’ll return!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 31, 2013

I stay here last week for a city break alone for 4 nights. I had chosen this hotel due to the ultra trendy and modern décor with each floor's rooms and hallways having a different theme of areas of the world such as Arctic, Asia, Africa and far east, I stayed in 2 different ones wanting to try them out. The rooms were definitely 5 star with a separate toilet from the bathroom with a shower, huge mirror and the biggest Jacuzzi bath I've ever seen, the rooms are decorated with unique wallpaper and expensive furniture that is stylish, indeed the clientele seems to be mainly young European couples that like all things hip and happening and probably own Macs. At first I thought the position of the hotel was out of town but actually it's a 10 minute walk to the shopping and eating area and just by the disembarkation point for the ferry to the windmill area and most other boat trips, there are a few bars next door and a supermarket 5 minutes away. The underground station is 1 minute from the hotel and goes directly to the airport, the staff bent over backwards booking tours for me and printing out information. The daily included champagne breakfast was faultless, a buffet with fine quality foods with the extra bonus of a chef who cooks omelettes and any other way you like your eggs, behind him is a huge oven that is cooking all the pastries fresh from scratch. This hotel was faultless and extremely good value for money. On the 8th floor there is a pool and relaxation area with gym, sauna and steam room, that are open from 7am until 11pm, I often pay to use spa facilities and these were some of the best I'd seen. As you can tell I was very impressed and loved Rotterdam and the people, I without a doubt recommend this hotel to you, it was perfect!!

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
50 reviews 50 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed August 27, 2013

First the good. This is a well located and very smart hotel. Large rooms, great bathroom (sauna and whirlpool bath in ours), nice views of the dock/canal outside and the floating crane or other museum boats; big windows, fast lifts, trendy decor; friendly and helpful staff downstairs in the lobby, funky smartcard door locks, huge comfortable bed, and ice machines on every floor.

But it's not all perfect. Several irritating little details missed like no waste bin in the room; rubbish curtains that don't keep the morning sun out even when tightly closed (the material is just too thin); no luggage rack or other place to put the empty suitcase out of the way; and the shower comes dangerously close to flooding the room outside (I had to put a rolled up towel across the floor to stop the water pouring out - floor slope and/or drain are just not up to the job). Also, the 28 euro "champagne" breakfast doesn't have champagne at all, just cheap sparkling wine. A reasonably tasting no-name sparkling wine for sure, but there's absolutely no way you could get away with selling a "champagne" breakfast in the UK and then not have actual champagne. Also the breakfast in general was pretty average. They make a big thing of it being "live cooking" in their advertising but it was just a chef cooking eggs the way you want them (omelette, fried, etc) like every other hotel breakfast and nothing more than that. Coffee served yourself just from a machine in the corner. Getting cutlery to eat the average breakfast with was an absolute mission. Anyway definitely not the grand 5* breakfast they make it out to be.

But the little detail that interestingly annoyed us most was the coffee machine in the room. It's an Illy (they seem proud of this on their website and advertise it as a feature of the room) but you're only allowed two of the capsules it needs. PER STAY not per night. We went to the lobby to ask for coffee for our second night and were refused, told we had to pay 3.50 each. Guys of course if we can afford to stay at your hotel we can afford the unadvertised coffee surcharge but the point/principle is that we should not have to. Especially when you / the Illy company are making such a big thing of these coffee facilities being a feature of the room. And furthermore for the few customers that bother to come down to reception and ask about it and you can see that this one tiny money-gouging aspect is souring the experience, just give them the stupid coffee capsules to make them happy. If Illy is charging you for them at all it's surely just a few cents, is it really worth irritating customers over something that costs you so little if anything at all? You change the toiletries in the bathroom each day so why so tight with the coffee capsules???

Oh and you can hear people running about in the corridor of the floor above as well, which to my mind pulls a hotel down below 5* rating too.

Room Tip: ask for the top floor so you don't have to listen to people running about on the floor above.
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bogota, Colombia
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 23, 2013

This is bt far the best hotel I have ever been to. I travel a lot for business and this hotel is fantastic. beautifull people and instalatiions, great location, big comfortable romos with jacuzzi and TV in the bathroom. The Spa, pool and Sauna were incredible. Breakfast had everything we could ask for. When doing this hotel they thought about everything.

Room Tip: This is the hotel in Rotterdam.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
1 review
5 of 5 stars Reviewed August 20, 2013

Me and my boyfriend stayed in this hotel for 1 night back in may 2013, this hotel was out of this world beautiful everything ,I thought Holiday inn was gorgeous, but mainport hotel just tops it off had a little Sauna and TV in the bath which bubbled up and slide TV on the bed .. didn't have any breakfast so cannot review did smell nice though, and also our room view was stunning over looked the river and could see whole of Rotterdam as on top floor ..
going back there in may next year, and cannot wait!

Room Tip: For abit more money you get the view over looking Rotterdam and the river .. if you like site seeing...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, Spain
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 15, 2013

I've been in the hotel for a few days. Is a nice hotel. Maybe not a 5 start.
Romos very clean and confortable.
Hotel very well located, 10 minutes walking from the city centre.
Parking of the hotel is too expensive!!!!! More than 30 € p/n.
Breakfast is also not too bad but not for a 5 start hotel.
Staff very friendly and always available for help.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Mainport Hotel

Address: Leuvehaven 77, Rotterdam 3011 EA, The Netherlands
Location: The Netherlands > South Holland Province > Rotterdam > Stadsdriehoek
Hotel Style:
Ranked #5 of 53 hotels in Rotterdam
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Mainport Hotel 5*
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