Very nice location and design: nicely decorated and well-equipped rooms. Cool for a short stay but definitely not for a long stay. The customer service is null . Staff working at the reception do not show any interest in helping you out to solve problems regarding the facilities . I have been living at The Student Hotel Rotterdam for more than six months and I have spend half of my time complaining about problems with my room (such as a water leaks from the bathroom that were not repaired for more than three weeks...etc.) and trying to have the devices in our shared kitchen repaired: dishwasher, fridge, ...(even if they are all new they were at first rapidly installed and they break down every now and then, taking them a lifetime to repair them). When I arrived the kitchen was full of garbage, which I had to clean myself and my room had not been cleaned either. And the solution they gave to me: well, we are sorry, you can do it yourself....not acceptable at all!!!. I strongly do not recommend this place. I have had enough of it; fortunately my contract is over!
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