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“Fantastic” 5 of 5 stars
Review of Urban Residences Rotterdam

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Urban Residences Rotterdam
4.0 of 5 Condominium   |   Hennekijnstraat 202, 3012 EB Rotterdam, The Netherlands (Cool)   |  
Hotel amenities
Contributor
16 reviews 16 reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Fantastic”
5 of 5 stars Reviewed October 15, 2013 via mobile

The beds are very comfortable and there are 19 floors so there are almost always rooms. The nearest metro stop is stadhuis on the D and E lines. The nearest NS stop is rotterdam centraal serving sprinter trains to amsterdam bijlmer arena and the fura high speed line

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UrbanResidences, Manager at Urban Residences Rotterdam, responded to this review, November 20, 2013
Good afternoon,

Thank you for leaving a positive review for Urban Residences Rotterdam! This is very much appreciated!

And thank you for the detailed information regarding public transport. We are certain that this will help future guests.

We hope to welcome you again one day!


Team Urban
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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62 reviews from our community

Traveler rating
    52
    6
    1
    1
    2
See reviews for
21
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10
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Norwegian first
  • Russian first
  • Swedish first
  • Any
English first
Southampton, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 10, 2013

We stayed a couple of nights in an upgraded studio at these apartments. It's not a hotel but in my opinion it's better! It is very private and the space and facilities are great. Please open more in different cities!

Only suggestion for improvement would be a freezer compartment for ice cubes.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamburg, Germany
Top Contributor
77 reviews 77 reviews
28 hotel reviews
Reviews in 42 cities Reviews in 42 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed October 3, 2013

It is absolutely a fascinatingly fine place. The planning for guest comfort is outstanding. Spent one week there and could not have had a better place to stay, besides the place itself, the view commanding the horror and the location in central Rotterdam ... perfect for us!
The entire cooking and washing of dishes is contained in an "island" with many drawers and an amazing number of outlets!
If in a car, you have an assigned car park floor. Drive into an elevator and you are taken to your assigned floor. NO on street parking. Entire facility appears VERY safe.
Each apartment has a balcony. Ours did not have balcony furniture, but realized too late that a simple question to reception would have solved that very minor irritation. Our fault.

Room Tip: Ask to be on the harbor side of the hotel.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oosterbeek, The Netherlands
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 30, 2013

Based on positive reviews I decided to book a week's stay. Entering the booking on their website there were interesting offers. One of them being a 6=5 offer. I am only going to stay 4 nights so to make sure the offer was indeed valid decided to make a call first before actually making my booking. Got confirmed this was the case so finalized the booking. When I received the booking confirmation another rate was charged. Called again and got their office manager, Ms Melissa Heinemans, on the phone who explained her colleague must have misinterpreted my questions and the phone call quickly turned into a somewhat hostile conversation and it felt as if she was blaming me for their mistake.

Anyway, hope my stay will be good, will share a review end of next week, but for now a poor rating from my side from a customer smile point of view.

  • Stayed August 2013, traveled on business
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UrbanResidences, Manager at Urban Residences Rotterdam, responded to this review, November 20, 2013
Good afternoon Duncan,

Of course we are very sorry that you have had a negative experience to start with. We have heard what went wrong and we believe that we can call this a typical example of miscommunication.

I believe that Robert & Melissa have made an effort to make your actual stay a good one. I believe Champagne was one of the key words here... :)

So we think that rating Urban Residences with merely 1 TA circle is not an objective rating.

We would appreciate it, IF your feeling has changed after your stay, you would also make this known on TA. Like you said you would... Unless of course you really think UR doesn't deserve more than 1 circle. In this case we would love to talk to you and find out what we can do to make things better. We are always open to suggestions.


Kind regards,


Thierry Smagge
GM
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London, United Kingdom
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 9, 2013

This is a lovely apartment block right in the centre of Rotterdam. You couldn't get more central. The studio apartment we had was beautifully appointed with great equipment levels. there was a lovely balcony and on the 13th floor we had a great view out over Rotterdam. Only small complaint would be that balcony furniture would be a nice addition.

You have to bear in mind that this is not a hotel so there are no hotel type services but as an apartment you get a lot of things you wouldn't get with a hotel so a kitchen, lounge etc.

We would certainly use this again and hope they open up in more cities - I think they are only here and in Maastricht at the moment.

Room Tip: Get as high as you can as the views just get better and better. Facing west is also good
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed May 15, 2013

We stayed inthe Penthouse suite of the Urban Residences Rotterdam. Robert was the young man who let us in to the place and to say that it was spacious and modern is an understatement. Both Rooms were well appointed with unbelievable views and modern amenities. The bathroom featured a full tub and shower and double vanity. Living room was massive and was connected to a dining area and modern kitchen with full sink, oven/microwave, dishwasher and fridge. It also convenniently located across the way from an Albert Heijn (supermarket) and Bank ATM. You are a short walk from the market area, Famed Cubic Houses and Oudehaven. Without a doubt one of the best places we have ever stayed. I highly recommend it to anyone who is going to be in Rotterdam for any length of time.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lewes, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 5, 2013

We stayed for a week in a 'deluxe apartment' - ie a standard apartment - on the 15th floor of this block. The good bits are: stunning views from this 'apartment in the sky', right in the heart of Rotterdam with every convenience on the doorstep; good quality fittings and furnishings; masses of space; supremely comfortable beds (probably the best in Rotterdam!); soundproofing. The bad bits are: foul smelling bathroom; poor or non-working air conditioning (cooling); indifferent cleaning - the main surfaces are spotless but there was muck, dust and gunk a plenty behind doors, around the furniture and along the skirtings and the windows were grubby with the fingermarks of (presumably) tiny tots! We cleaned the apartment ourselves before feeling comfortable enough to inhabit it for a week. This accommodation will very quickly become shabby and cheap looking (it's only been opened since last September) if more attention isn't paid to the small details of thorough cleaning between guest stays. No-one wants to live in someone else's mess! Other nuisances, but probably allowable ones, included no proper reception for weekend arrivals (we had to telephone a check in assistant on arrival at our own expense) and the continuing building works in the property. These apartments are a fabulous idea and much needed in Rotterdam, but the jury's out on this one and we'll see how things develop before booking again.

Room Tip: If you want to keep the place cool, choose the north east corner of the building if you can, as it c...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Urban Residences Rotterdam

Address: Hennekijnstraat 202, 3012 EB Rotterdam, The Netherlands
Location: The Netherlands > South Holland Province > Rotterdam > Cool
Hotel Style:
Ranked #1 of 19 Specialty Lodging in Rotterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Urban Residences Rotterdam 4*
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