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“Curious to find out if this is a good place indeed” 1 of 5 stars
Review of Urban Residences Rotterdam

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Urban Residences Rotterdam
4.0 of 5 Condominium   |   Hennekijnstraat 202, Rotterdam 3012 EB, The Netherlands (Cool)   |  
Hotel amenities
Oosterbeek, The Netherlands
2 reviews
1 helpful vote 1 helpful vote
“Curious to find out if this is a good place indeed”
1 of 5 stars Reviewed August 30, 2013

Based on positive reviews I decided to book a week's stay. Entering the booking on their website there were interesting offers. One of them being a 6=5 offer. I am only going to stay 4 nights so to make sure the offer was indeed valid decided to make a call first before actually making my booking. Got confirmed this was the case so finalized the booking. When I received the booking confirmation another rate was charged. Called again and got their office manager, Ms Melissa Heinemans, on the phone who explained her colleague must have misinterpreted my questions and the phone call quickly turned into a somewhat hostile conversation and it felt as if she was blaming me for their mistake.

Anyway, hope my stay will be good, will share a review end of next week, but for now a poor rating from my side from a customer smile point of view.

  • Stayed August 2013, traveled on business
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UrbanResidences, Manager at Urban Residences Rotterdam, responded to this review, November 20, 2013
Good afternoon Duncan,

Of course we are very sorry that you have had a negative experience to start with. We have heard what went wrong and we believe that we can call this a typical example of miscommunication.

I believe that Robert & Melissa have made an effort to make your actual stay a good one. I believe Champagne was one of the key words here... :)

So we think that rating Urban Residences with merely 1 TA circle is not an objective rating.

We would appreciate it, IF your feeling has changed after your stay, you would also make this known on TA. Like you said you would... Unless of course you really think UR doesn't deserve more than 1 circle. In this case we would love to talk to you and find out what we can do to make things better. We are always open to suggestions.


Kind regards,


Thierry Smagge
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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53 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Norwegian first
  • Russian first
  • Any
English first
London, United Kingdom
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 9, 2013

This is a lovely apartment block right in the centre of Rotterdam. You couldn't get more central. The studio apartment we had was beautifully appointed with great equipment levels. there was a lovely balcony and on the 13th floor we had a great view out over Rotterdam. Only small complaint would be that balcony furniture would be a nice addition.

You have to bear in mind that this is not a hotel so there are no hotel type services but as an apartment you get a lot of things you wouldn't get with a hotel so a kitchen, lounge etc.

We would certainly use this again and hope they open up in more cities - I think they are only here and in Maastricht at the moment.

Room Tip: Get as high as you can as the views just get better and better. Facing west is also good
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Senior Contributor
35 reviews 35 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed May 15, 2013

We stayed inthe Penthouse suite of the Urban Residences Rotterdam. Robert was the young man who let us in to the place and to say that it was spacious and modern is an understatement. Both Rooms were well appointed with unbelievable views and modern amenities. The bathroom featured a full tub and shower and double vanity. Living room was massive and was connected to a dining area and modern kitchen with full sink, oven/microwave, dishwasher and fridge. It also convenniently located across the way from an Albert Heijn (supermarket) and Bank ATM. You are a short walk from the market area, Famed Cubic Houses and Oudehaven. Without a doubt one of the best places we have ever stayed. I highly recommend it to anyone who is going to be in Rotterdam for any length of time.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lewes, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 5, 2013

We stayed for a week in a 'deluxe apartment' - ie a standard apartment - on the 15th floor of this block. The good bits are: stunning views from this 'apartment in the sky', right in the heart of Rotterdam with every convenience on the doorstep; good quality fittings and furnishings; masses of space; supremely comfortable beds (probably the best in Rotterdam!); soundproofing. The bad bits are: foul smelling bathroom; poor or non-working air conditioning (cooling); indifferent cleaning - the main surfaces are spotless but there was muck, dust and gunk a plenty behind doors, around the furniture and along the skirtings and the windows were grubby with the fingermarks of (presumably) tiny tots! We cleaned the apartment ourselves before feeling comfortable enough to inhabit it for a week. This accommodation will very quickly become shabby and cheap looking (it's only been opened since last September) if more attention isn't paid to the small details of thorough cleaning between guest stays. No-one wants to live in someone else's mess! Other nuisances, but probably allowable ones, included no proper reception for weekend arrivals (we had to telephone a check in assistant on arrival at our own expense) and the continuing building works in the property. These apartments are a fabulous idea and much needed in Rotterdam, but the jury's out on this one and we'll see how things develop before booking again.

Room Tip: If you want to keep the place cool, choose the north east corner of the building if you can, as it c...
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scarborough, Australia
Top Contributor
54 reviews 54 reviews
18 hotel reviews
Reviews in 27 cities Reviews in 27 cities
174 helpful votes 174 helpful votes
5 of 5 stars Reviewed April 19, 2013

Our family of four stayed for four nights on the 17th floor. The check-in with Robert was more than you would get with a 5 star hotel as he explained all the areas of interest for our stay. The location is one minute from the tram stop, two minutes from the supermarket, unfortunately for the bank balance only one minute from the fashion shops, and walking distance from the metro and central train station. The view from the 17th floor is superb, especially at night with all the lights. Rooms were spotless on arrival as if we were the first guests to use the apartment. Highly recommended stay in Rotterdam.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 9, 2013

The apartment was stunning, we really liked the design & style. The views were great and the location was perfect (Right in the centre of Rotterdam with everything on your doorstep) but in all honesty the apartment wasn't as clean as you'd expect from this type of accomadation, and the cleaning service was infrequent, as the shower gel/shampoo was only good enough for one person, and it was never replaced once used, also I had to go looking for the cleaner as we didn't have any toilet roll, and again, it wasn't replaced!

Below is the email in which I had sent the Managing Director of Urban Residences, regarding a far more serious issue i.e not gaining access to our apartment.

***Please be advised, no security, or reception exist at these apartment, and they also shut from Friday-Monday so if you have a problem, you are basically on your own.

Please read

Hello

We stayed at apartment 228 from Wed-05th-Dec until Sat-08th-Dec

I hope the female member of your staff has explained what had happened to us in the early hours of Saturday morning. After going out for a night of entertainment, we decided to go back to our apartment, only to find out that non of our 3 keys would allow us access to the building! After 45 minutes, and discussions with the Police, luckily another resident had arrived so we could enter the building with her. We then made our way to the apartment, only to find that we could not gain access. we tried all 3 keys many times, but they would not work! One of the girls was very ill (Lady problems) and was extremely distressed, as we all were!
We tried for hours to gain access to the apartment, but with no success! Obviously after a night of eating and drinking, we were also desperate to use the toilet, which made the situation even worse. So I went downstairs and waited for some other residents to enter the building, I asked for their help and explained our situation. They also attempted to gain access to our apartment but again, with no success. They made the point that this is not the first time it has happened, and with no one working at the apartments its a serious problem. Fortunately they had a telephone number, and called someone in your office, who came later to eventually let us in.

When we first arrived at Urban residence, we were shown to our apartment, and the keys would not work then, so the women even had to get the technical staffs helps so we could enter the apartment.

We were not given contact numbers incase of an emergency, and it is completely unacceptable.

This evening ruined our holiday, we had no sleep because of the problem at your apartment (which made the situation even worse as I had to drive), and the stress it has caused is not acceptable!


We come for a holiday to relax and enjoy, and expect better from accommodation such as yours.


I would like to know what you will do about this?


Thank you


Luke Appleby

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens, Greece
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 12, 2012

I stayed in the apartment 250 on the 19th floor for almost a week. It is located in the heart of city center. Fully equiped with the best appliances, floor heating, bed linen. Perfect, modern aesthetics and great city views from everywhere. That balcony mesmerized me and got my coffee there even when it had snowed a lot. I should stay there again.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Urban Residences Rotterdam

Address: Hennekijnstraat 202, Rotterdam 3012 EB, The Netherlands
Location: The Netherlands > South Holland Province > Rotterdam > Cool
Hotel Style:
Ranked #1 of 17 Specialty lodging in Rotterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Urban Residences Rotterdam 4*
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