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“It is not the hotel you expect” 2 of 5 stars
Review of Bastion Hotel Rotterdam Barendrecht

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Bastion Hotel Rotterdam Barendrecht
3.0 of 5 Hotel   |   Van Der Waalsweg 27, 2991 XN Rotterdam, The Netherlands   |  
Hotel amenities
Ranked #40 of 53 hotels in Rotterdam
Leeds, United Kingdom
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
11 helpful votes 11 helpful votes
“It is not the hotel you expect”
2 of 5 stars Reviewed April 23, 2013 via mobile

Totally disapointed and No good experience for me at this time. Business reasons bring me to this Hotel. I have been for three times at this hotel, at each time I have to fill up again the form. No great expectations!!!!! Tiny rooms very rustic decoration, I found a clean cloth in my room. The network in my room works time to time....when I asked for a iron, I had to ironing over the desk, because the staff only had the iron....
Summarising if you are in business travel it is not a good option so I suggest to go other place that it doesn't bring you down.

Stayed April 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Hotel Rotterdam Barendrecht, responded to this review, May 7, 2013
Dear guest,

Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership.

I hope you accept my apologies ,

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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13 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Riga
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 16, 2012

My collegue had to stay one night in this hotel end oct 2o12. He said if you like only cold water in shower, room not cleaned, breakfast no good, bad service etc, this is the hotel for you. So all in all, if you look for a good hotel, this is not the place for you

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Hotel Rotterdam Barendrecht, responded to this review, November 20, 2012
Dear guest,

Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership.

I hope you accept my apologies ,

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 18, 2010

We recently stayed at the Bastion 'Hotel' (it's in fact a motel) and complained about how the property was advertised. The 'hotel's' website said it was 5 minutes by public transport from the centre of Rotterdam but the Rotterdam tourist office and the hotel staff themselves said it wasn't even technically in Rotterdam at all. The five minute trip turned out to be 30 minutes on the tram, followed by an hour's wait for a bus which, when it did arrive, we couldn't catch as the driver had never heard of the hotel. A £15 cab fare later we arrived at what turned out to be a Motel, not a hotel, in the middle of a deserted business park alongside a highway. We had a tiny room, horrible plastic cups for our tea/coffee, powdered milk for the tea, a stained bedspread - and paid Euros 95 for the privilege. This hotel has patently been mis-sold and we were sorely disappointed with our experience - the only good thing was that the staff at reception were lovely and there was a great steakhouse nearby (but out of sight). When we complained through Lastminute the owners agreed the listing was misleading but refused any kind of compensation. We went to Rotterdam to run the marathon and due to all the transport problems nearly missed our race and had to run an additional 3km to make it to the start in time due to being mislead about the transport arrangements. You could stay in a central London hotel for less. Very disappointing - and so was Lastminute's response - I won't be booking through them again.

  • Stayed April 2010, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Hotel Rotterdam Barendrecht, responded to this review, March 21, 2013
Dear guest,

Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership.

I hope you accept my apologies ,

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Bastion Hotel Rotterdam Barendrecht

Address: Van Der Waalsweg 27, 2991 XN Rotterdam, The Netherlands
Location: The Netherlands > South Holland Province > Rotterdam
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #40 of 53 hotels in Rotterdam
Price Range (Based on Average Rates): $
Hotel Class:3 star — Bastion Hotel Rotterdam Barendrecht 3*
Official Description (provided by the hotel):
Bastion Hotel Groep stands for a personal atmosphere, hospitality, comfort and good facilities for an attractive rate. The Bastion Deluxe Hotel Rotterdam/Barendrecht offers a 24 hour front office, comfortable rooms and an extensive choice of dishes from the a la carte menu in the atmospheric restaurant. Guests are always welcome in the cozy hotel bar or smoking lounge. This lounge contains an LCD television, air-conditioning and relaxing lounge chairs. The hotel also offers a fitness room which guests can use for free, air-conditioning and free wireless internet in the entire hotel. In the lobby the hotel has a computer available, for guests, for free use of the internet. Domestic animals are not allowed. Location / accessibility Bastion Deluxe Hotel Rotterdam/Barendrecht is situated along the A15 and is well accessible by car. The hotel is a good option for people who want to see the beautiful city Rotterdam. Rotterdam is a magnificent and modern city. People can get to know the city by going on a tour through the canals for example. People get to see the waterways of Rotterdam and the famous world dock. Rooms The hotel has 40 comfortable deluxe rooms and 40 comfort rooms. The comfort rooms are equipped with a television, a modem, airconditioning, a bureau, a safe, free coffee and tea making facilities and a bathroom with a shower and toilet. The deluxe rooms are more spacious than the comfort rooms and are extra equipped with a bathroom with bath, toilet and hairdryer. Food & Beverage The hotel serves breakfast on weekdays from 06:00 to 09:00 and in weekends from 07:00 to 10:30. The hotel has an attractive restaurant with an extensive a la carte menu. The restaurant is open from 11:00 until 23:00 for lunch and dinner. The hotel bar is open until 23.30. ... more   less 
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