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“No service whatsoever” 1 of 5 stars
Review of Engels

Engels
Stationsplein 45 | Stationsplein 45, 3013 AK Rotterdam, The Netherlands
010 411 95 50
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Ranked #424 of 611 Restaurants in Rotterdam
Price range: $17 - $45
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Restaurant details
Dining options: Outdoor Seating, Reservations
Description: Located in the heart of Rotterdam Centre, right next to Rotterdam Central Station. Rooms for conferences, meetings, courses, presentations, weddings, birthdays, meetings and receptions for many occasions with a capacity of 1200 people. Parking under the building and 4 in the immediate vicinity.
Singapore
Senior Contributor
21 reviews 21 reviews
10 restaurant reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
“No service whatsoever”
1 of 5 stars Reviewed July 19, 2013

Went there with my wife and 2 of the kids, sat down outside between other guests, borrowed a menu from the next table and ... waited. We waited a good 20 minutes without anybody paying any attention whatsoever after which is stood in the open window and tried to draw the attention of a waiter. One saw me and shrugged his shoulders, he was serving a table which I understand but did not turn-up nor did any others. After 25 minutes we left, not having seen a waiter.

  • Visited July 2013
    • 1 of 5 stars Service
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40 reviews from our community

Visitor rating
    7
    11
    9
    7
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Any
English first
Amsterdam, The Netherlands
Senior Contributor
23 reviews 23 reviews
20 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“English high-tea served in an English manner”
3 of 5 stars Reviewed February 25, 2013

We had an English high-tea at GrandCafe Engels. Personally I find the sweets are too much more than the savories. And the cream in the sweets is a bit too much which kills your appetite immediately... But as a high-tea, it's still well presented and attractive, and we enjoyed the relaxing atmosphere and very friendly service.

  • Visited January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotterdam, Zuid-Holland, Netherlands
Top Contributor
115 reviews 115 reviews
64 restaurant reviews
Reviews in 36 cities Reviews in 36 cities
39 helpful votes 39 helpful votes
“OK for passing through”
3 of 5 stars Reviewed January 10, 2013

So after a busy day with my three kids I plunged down here on sunday just before dinner time on sunday. It was quieter than I had expected, although there were some 20+ guests. But the cafe-restaurant is quite spacious. I ordered from the menu that was on the table, since my kids at their age are not really connaisseurs (yet) and did not ask for the dinner menu.

The chicken sate was I think straight from the super market, or not better than I the last time I got from the supermarket anyway. My steak was supposed to be a specific breed of cow and it was OK. The meat was fine, not special but OK, but the sauce on it was a little too tomatoe soury to my taste. Kind of spoiled the meat. We also had a soup which the kids liked, especially by dipping the french bread in it. Of course the most important part of a kids dinner is always the fries. My kids ate it, but to my taste they either heated the oil too much or should have changed it earlier. At least it was not expensive.

Service was OK. I think they were kind of understaffed. Even with the few number of visitors (only half of which were having dinner), I still felt some thinks took slightly too long. They did bring some pencils for my kids too draw with (without me asking) , though they didn't bring in anything to draw on, except the backside of the placemats. All this made me feel kind of sorry for the person serving us.

It's really a pity that at such a nice location they couldn't organisse a nicer cafe restaurant.

  • Visited January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 2 of 5 stars Food
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Brussels, Belgium
Contributor
15 reviews 15 reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
“Very poor and slow service, decent food”
2 of 5 stars Reviewed December 28, 2012

It took the waiters 1 hour to bring our food for 5 people, and they got very hurt when we reminded them several times. Food was acceptable but nothing special. Not recommended.

    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 3 of 5 stars Food
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Rotterdam, The Netherlands
Top Contributor
89 reviews 89 reviews
36 restaurant reviews
Reviews in 45 cities Reviews in 45 cities
131 helpful votes 131 helpful votes
“A very positive experience.”
4 of 5 stars Reviewed December 18, 2012

Many many years I am doing a lot of business with this location. Was always satisfied !! That was the reason why I always came back. They are based in an remarkable building net to the Main Rail way station in the center of Rotterdam. Easy to reach, good parking facilities, good quality of food, flexible meeting facilities, dedicated staff, service minded, real Rotterdam mentality = let's do it, in the right way !!Recently I had again a meeting and diner in the grand café. Again I had a very positive experience !!

  • Visited November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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