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“Business stay at Bastion Rhoon” 2 of 5 stars
Review of Bastion Hotel Rotterdam/Rhoon

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Bastion Hotel Rotterdam/Rhoon
3.0 of 5 Hotel   |   Driemanssteeweg 5 | Hoek Groene Kruisweg, 3084 CA Rotterdam, The Netherlands   |  
Hotel amenities
Ranked #38 of 53 hotels in Rotterdam
wigan
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Business stay at Bastion Rhoon”
2 of 5 stars Reviewed December 1, 2012 via mobile

Overall average stay, kept awake one night by fire alarm going off due to fault, staff didn't have a clue how to handle the situation no one knew if there was a fire or not!?!
Location was very handy for work, I will travel a little further next time.
Oh, and they even took payment from my credit card twice? Paid back quick enough but just fuzzy payment system.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Hotel Rotterdam/Rhoon, responded to this review, December 17, 2012
Dear guest,

Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership.

I hope you accept my apologies ,

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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33 people have reviewed this hotel

Traveler rating
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    3
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Any
English first
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 6, 2012

Stayed on business at the Bastion again - must have stayed 5-6 times in the past, even when it was going through refurb a couple years ago. Each time I swear never to go back - however, it is convenient for where I want to visit and the food and bedrooms are fine. Actually, this latest visit was the best yet - service with a smile and nice dinner/room.......I might even consider a return!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yuzhno-Sakhalinsk, Russia
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 2, 2012

As far as chain type hotels go you could do a lot worse that choosing this hotel.
On the plus side.
Free WIFI (a bonus when staying in most hotels in The Netherlands).
Clean rooms.
Friendly Staff (at least when I stayed there).
Quite easy to get to (driving).
On the indifferent side.
The rooms are not very big,
But then in my view the room was adequate for my needs, a connection to the Internet (free wifi), a desk to finish off some work.
A bed to sleep in (nice and clean).
A reasonable restaurant (and a McDonalds just across the road).
Location, if you have a need to be in the vicinity of the hotel then the location is OK otherwise (unless you are driving) you will be quite stuck.
On the negative side.
It will be probably quite difficult to get to the hotel using public transport.
OK it is about 3KM from the Rhoon Metro station but you will need quite a lot of luck to get a taxi from the metro station, there is of course always the option of calling the hotel and asking the receptionist to send a taxi to the metro station but as I see it is a bit of a pain.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Hotel Rotterdam/Rhoon, responded to this review, November 6, 2012
Dear guest,

Thank you for the comments which you left on Tripadvisor. We try to meet the expectations of our guests and I believe we did achieve this.

I hope to meet you again at our hotel in Rhoon.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotterdam
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 12, 2012

Concert in Ahoy, hotel was good, friendly personel!
Good location, good bedroom, asked for non smoking, so we had non smoking.
We'll be back if we're redoing a Ahoy Concert!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Hotel Rotterdam/Rhoon, responded to this review, September 18, 2012
Dear guest,

Thank you for the comments which you left on Tripadvisor. We try to meet the expectations of our guests and I believe we did achieve this.

I hope to meet you again at our hotel in Rhoon.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed May 28, 2012

We stayed here for one night in April as it wasn't far from the Ahoy where we were going to a concert. The location of the hotel isn't particularly attractive but it is good for road connections! The hotel itself was pretty ugly from the outside but inside it was fine. The bedroom although not large was clean and the bed was comfortable. There was a fridge and tea and coffee making facilities. I found the reception staff helpful and friendly. We had dinner in the hotel and it was OK. The menu was not particularly exciting especially for non meat eaters and the service was a little slow.

  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Manager at Bastion Hotel Rotterdam/Rhoon, responded to this review, May 31, 2012
Google Translation
Geachte gast,

Hartelijk dank voor uw opmerkingen die u heeft geschreven op Tripadvisor. Dergelijke opmerkingen steunen mij en mijn collega’s in het geven van een goede service aan onze gewaardeerde gasten. Wij tracht altijd de verwachtingen te overtreffen van onze gast. Ik hoop u in de toekomst wederom te mogen begroeten bij Bastion Hotelgroep.

Met vriendelijke groeten,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockport
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 14, 2012

I have to agree with one or two other reviews here.

We stayed at this hotel for a couple of weeks and really got fed up of having to wait a minimum of an hour from arriving in the restaurant to receiving our food.

After a long day at work this was just too much and not acceptable.

The staff didn't seem particularly interested in trying to help and seemed to have an attitude problem.

There was also a problem with my toilet that would not flush.

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Hotel Rotterdam/Rhoon, responded to this review, May 20, 2012
Dear guest,

Thank you for the comments which you wrote on Tripadvisor.

I am really sorry to hear that we did not meet your expectations. I can assure you that I will take appropriate actions in order to improve our services. We regularly train our staff in assuring our perfect service. Please accept my sincere apologies for your (unfortunately) negative stay at our hotel! I do hope to welcome you again in one of our hotels.

Kind regards,


Maik Willems
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 10, 2012

i was staying at the bastion hotel on buisness and stayed there for two weeks, the rooms were clean but the food was absolutely terrible and that is if you got it, waiting times for the food varied from receipt of order, but on an average about an hour and twenty minutes and believe me it was not worth the wait the menu is repetitive and boring, also some of the staff are very arrogant and i found it was like they felt they were doing you a favor by serving you, and you should feel lucky, well if you are thinking of staying at this hotel trust me don't, you are not treated with any respect and the food is terrible. just don't do it

Room Tip: go to another hotel with friendly staff
See more room tips
  • Stayed May 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Hotel Rotterdam/Rhoon, responded to this review, May 20, 2012
Dear guest,

Many thanks for your review regarding Bastion Deluxe Hotel Rotterdam Rhoon on Tripadvisor. First of all, I wish to offer our apologies for your unfortunate stay at this hotel.

Your opinion is very importrant to us and will help us to increase our service. For this reason we will treat your review very seriously and we will discuss your points of criticism with our management and hotel staff.

Please accept my sincere apologies for your (unfortunately) negative stay at our hotel! I do hope to welcome you again in one of our hotels.

Kind regards,


Maik Willems
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bastion Hotel Rotterdam/Rhoon

Address: Driemanssteeweg 5 | Hoek Groene Kruisweg, 3084 CA Rotterdam, The Netherlands
Location: The Netherlands > South Holland Province > Rotterdam
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #38 of 53 hotels in Rotterdam
Price Range (Based on Average Rates): $
Hotel Class:3 star — Bastion Hotel Rotterdam/Rhoon 3*
Official Description (provided by the hotel):
Bastion Hotel Groep stands for a personal atmosphere, hospitality, comfort and good facilities for an attractive rate. Bastion Hotel Rotterdam Rhoon offers a 24 hour front office, comfortable rooms and an extensive choice of dishes from the a la carte menu in the atmospheric restaurant. For relaxation and a nice ending of the day guests are always welcome in the cozy hotel bar or smoking lounge. This lounge contains an lcd television, air-conditioning and relaxing lounge chairs. The hotel also has free wireless internet in the entire hotel. In the lobby the hotel has a computer available, for guests, for free use of the internet. Domestic animals are not allowed. Since February 2010 the hotel is fully air conditioned and has a fitness area. Location / accessibility Bastion Hotel Rotterdam Rhoon is a comfortable three star hotel in the South of Rotterdam, situated on the A-15. The hotel is well accessible by car and it has a good connection with event hall Ahoy. The centre of the city has a good accessibility by car or public transportation also. The city of Rotterdam offers architecture which is very impressive. The beautiful dock city may call itself "City of architecture 2007" Rooms The 147 comfortable rooms in the hotel are equipped with two twin beds, a television, a telephone, a modem, airconditioning, a safe, free coffee and tea making facilities and a bathroom with a shower and toilet. Food & Beverage At Bastion Hotel Rhoon guests can enjoy an extensive continental breakfast buffet, on weekdays from 06.00 Till 09.00 And in weekends from 07.00 Till 10.30. The atmospheric hotel is opened from 11.00 Till 23.00 For lunch and diner. When guests have a very busy schedule they can ask the hotel staff about the possibilities for a lunch package. The cozy hotel bar is opened till 23.30. ... more   less 
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