Stayed at this Hotel many times over the last few years, however after always enjoying it I think that standards are really starting to slip. Its still "ok" but not what it was, and certainly shouldnt be classed as a 5 star Hotel any longer.
Its in need of a refurb. All areas are starting to look tired and the rooms are getting toward a little dingy. Marked and chipped furniture, dirty valances on the beds etc if you look close. Staff are nice and many have been here a awhile, but they soon agree with you as soon as you mention its not what it was.
On this trip, in particular we noticed that Gowns are no longer provided in the rooms as on every other trip, plus the premium brands in the mini bar are no longer there. Staff let us know it was a decision of the "new management" to not provide this in the rooms and only Executive rooms now have this. No 5 star Hotel would take that conscious decision. As soon as we mentioned it they reacted very well and had Gowns provided, and mini bar correctly stocked, with a nice card in the room, but should you have to ask? We also visited the bar at 8pm on a Friday night. No bar stools and no seating as they had been removed for a function elsewhere? Whats that about? Really poor and we didnt stay.
In the years we have been visiting this Hotel the area outside has had construction. However its now beyond a joke with heavy machinery on all sides of the Hotel really spoiling the area. I now would think twice about staying here due the construction and the noise. We were in a 7th floor room and it was VERY loud inside. It stopped over the weekend or we would have moved, but I would not like to be here with that going on personally.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you very much for your recent visit and your loyalty over the past years, many thanks too for the provided feedback, since it is with this feedback we are able to evaluate and improve our product and services.
I am very sorry that based on your recent visit you get the feeling that standards are dropping and the level of service is declining. I can assure you though that staff training and providing traditional hospitality is still our top priority and aim, and I sincerely regret the fact that you got a different impression during your latest stay.
Bax52, again my sincere apologies for not being able to meet your expectations on this visit, I hope to be able to welcome you back in Rotterdam though. Please contact me directly when planning a future visit, so I can personally take care your bookings. Rest assured that from March 2014 the Central Station and its surroundings will be completely finished, a moment we too look forward to very much!
Youp Bimbergen – Guest Relations Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.