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“Nice & Clean Hotel. Need some attention for Elite Members” 3 of 5 stars
Review of Hilton Rotterdam

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Hilton Rotterdam
5.0 of 5 Hotel   |   Weena 10, 3012-CM Rotterdam, The Netherlands   |  
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Ranked #5 of 52 Hotels in Rotterdam
GreenLeadersPlatinum level
United States
Top Contributor
63 reviews 63 reviews
61 hotel reviews
Reviews in 53 cities Reviews in 53 cities
41 helpful votes 41 helpful votes
“Nice & Clean Hotel. Need some attention for Elite Members”
3 of 5 stars Reviewed 5 days ago NEW

This Hilton Hotel is one of my favorite Hilton Hotels to work. I spend a lot of time doing business and catching up work. The reason for this Hilton are the clean rooms, the nice staff, the good breakfast, their restaurant StadsHal and easy location downtown Rotterdam. As Hilton Diamond Member I always got a upgrade to junior-suite. The rooms are big with clean sheets and nice views. The only problem at this hotel is the Executive-lounge. This lounge is my base to work as Hilton Elite member but the last months I noticed a decline in service and quality. The lounge is full with leisure guests and families during the weekends and the atmosphere is not a Executive-lounge style but more a buffet restaurant with free wine, beer and soda's. Maybe my words are to strong but this weekend (Saturday 20 December) there was no room in the lounge. To much families with running children and no healthy food at all.
I have made a complain for this at the reception and they said the lounge got a different theme in the weekend then during weekdays. Weekdays got a business theme.
The Hilton Rotterdam is a nice hotel for Leisure guests during the weekend, the rates are low and the location is good. For business people its seems that their focus is now at weekdays.
Wifi is free at their lobby and their breakfast is nice with live cooking and healthy foods.
Extra: Compliment for restaurant member #Kevin. He is giving a 5-star service at their restaurant StadsHal and knows a lot of wines.

Room Tip: The JuniorSuites are nice and big.
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  • Stayed December 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
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356 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
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English first
Seattle, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 1 week ago

I love the city and I when I am there on business I often stayed at the Hilton. Over my last 4.5 years of travel to Rotterdam this hotel went through extensive renovations and now it looks pretty nice on the inside.

The personnel is exceptional and the service is great. Not to say I did not have issues at times with the front desk when they tried to nickel and dime me over sliding my reservation when my business plans changed... I hope they look into that.

I have stayed at other Hiltons within the Netherlands and Europe, the executive lounge in Rotterdam always felt below par when it comes to the snacks. Freshness and variety is what I remember they struggled with. I remember when they used to put a lot more energy in their executive lounge during the renovations. It was quite pleasant to have themes. I wish they would think about implementing them.

When you stay that long in one place you tend to start to feel at home.
The people who left an impression on me are the people that I saw everyday at breakfast. Zenda, Linda, Debbie to name a few are fantastic and they really made me feel at home.

As my assignment is now finished, I will not be travelling to the Netherlands anytime soon, but I do recommend the Hilton Rotterdam not because of how nice the Hotel looks (and it does) it is because the staff.

When you are at the breakfast, Zenda or Linda will be probably asking you if you would like a coffee or an orange juice and if you decide to have an omelette, Debbie will the one fixing it and would ask you if you want it spicy....

Room Tip: I usually stayed in rooms overlooking the Fountain as I found it quieter at night. (Nightclubs in th...
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  • Stayed November 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The Hilton Hotel in Rotterdam is very conveniently located centrally in Rotterdam. The hotel is very clean and the rooms very spacious. It is also very reasonably priced and it can be recommended to stay there. Although the decor is a bit dated, the hotel staff friendliness and enthusiasm makes up for it. This is a very good stay and the only negative is that there is no wifi in the rooms although there is free wifi in the lobby

Stayed December 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
janrutgers, Finance Manager at Hilton Rotterdam, responded to this review, 2 days ago
Dear Henry, Thank you for your recommending and compliments on the rooms. I would like you to know that we also offer free wifi in the rooms from Friday until Sunday. Mirjam Amoraal – Finance Manager
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Kooralbyn
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was ideally situated for the week we spent in Rotterdam. everything was handy. The train station for day trips into the surrounding areas including Amsterdam and of course the country side canals and the people who live and work on then. Public transport was outside and shopping until you drop was only minutes away along with cafes and restaurants. The port and the historical cruise liner Rotterdam was a good walk but a little distance.
The hotel itself had a god breakfast , a little pricey but dinning in the restaurant we felt was reasonable. The rooms were what one expected from the Hilton chain. We had no complaints and the staff were always helpful.

Room Tip: Ask for a room facing the front of the hotel
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Green Features: This hotel holds a Green Leaders Platinum that include energy efficient lights and the towel re-use program.
  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Service
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janrutgers, Manager at Hilton Rotterdam, responded to this review, 1 week ago
Dear guest, Thank you for sharing your experience and for your compliments on the restaurant. Jan Rutgers – Hotel Manager
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Cape Town, South Africa
1 review
4 of 5 stars Reviewed 2 weeks ago

Hotel staff was very friendly and helpful. The breakfast offered had less variety than I am used to receiving at other Hilton Hotels in other parts of the world. The room was relatively small also for Deluxe specification.

  • Stayed December 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
janrutgers, Manager at Hilton Rotterdam, responded to this review, 1 week ago
Dear Esrick, Thank you for your feedback and for recognizing the staff. Jan Rutgers – Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Another fine Hilton. It pays to be loyal to one chain as the Rotterdam Hilton and the executive lounge proved that. Since arrived on a Sunday and shops closed up early, we stayed in the lounge having snacks, drinks and played board games. The morning breakfast spread was simple and good.
The staff, especially housekeeping, was friendly and accommodating.
Short walk to train station.

Stayed December 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
janrutgers, Manager at Hilton Rotterdam, responded to this review, 1 week ago
Dear guest, Thank you for your loyalty to our brand and for recognizing the housekeeping staff. Jan Rutgers – Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Madrid, Spain
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Staying at a hotel in the center of Rotterdam is fairly expensive.
Many of the hotels are too expensive compared to the service level.
Hilton Rotterdam comes around this excellently.
Nice rooms, very helpful and smiling staff.
Breakfast is fabulous. If you are a Hilton Honors member you get special advice for a breakfast suiting your profile.
Definitely my favorite in Rotterdam.

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
janrutgers, Manager at Hilton Rotterdam, responded to this review, 2 weeks ago
Dear Peter, I am happy to read that Hilton hotel is your favourite hotel in Rotterdam. Thank you for you compliments on the rooms and the staff. Jan Rutgers – Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Rotterdam

Address: Weena 10, 3012-CM Rotterdam, The Netherlands
Phone Number:
Location: The Netherlands > South Holland Province > Rotterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Rotterdam
#1 Green Hotel in Rotterdam
#2 Romantic Hotel in Rotterdam
#4 Luxury Hotel in Rotterdam
#4 Business Hotel in Rotterdam
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Rotterdam 5*
Number of rooms: 254
Official Description (provided by the hotel):
Explore Europe's largest harbor city from the renewed Hilton Rotterdam hotel. This centrally located Netherlands hotel was completely renovated in 2013 and features the latest in technology and style. The modern guest rooms subtly blend the local aesthetic with quality design. Visit nearby Rotterdam attractions and take a boat trip up the Maas River or see the city from the Euromast Tower. Ideally located in the heart of the city on Coolsingel, this hotel is within walking distance of Rotterdam's central railway station. Just minutes away are the main shopping street de Lijnbaan, exclusive boutiques at the Kruiskade, De Doelen concert hall, and Luxor Theatre. Rotterdam The Hague Airport is a 15-minute drive from the hotel. Stadshal Bar & Restaurant serves modern European cuisine in an urban and contemporary atmosphere. Visit Stadshal Bar for a cocktail or meet with friends or business associates in the Lobby Lounge for a quality coffee. De-stress with a work out in the 24/7 fitness room. As an additional service to its Guests, the hotel offers complimentary WiFi in all public areas. ... more   less 
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Also Known As:
Hilton Rotterdam Hotel Rotterdam
Hilton International Rotterdam
Rotterdam Hilton International

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