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“Hilton Rotterdam” 4 of 5 stars
Review of Hilton Rotterdam

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Hilton Rotterdam
5.0 of 5 Hotel   |   Weena 10, 3012-CM Rotterdam, The Netherlands   |  
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Ranked #4 of 52 Hotels in Rotterdam
GreenLeadersPlatinum level
Lincolnshire
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Hilton Rotterdam”
4 of 5 stars Reviewed 2 days ago NEW

Stayed in this Hotel whilst attending a 2 day course in Rotterdam. Rooms were excellent, nice and clean and good size TV. Staff helpful and breakfast was a buffet style and really good.
Excellent location for all restraunts & bars. Would stay here again next time in Rotterdam.

  • Stayed November 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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332 reviews from our community

Traveler rating
    195
    111
    18
    4
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
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English first
Kragerø, Norway
1 review
4 of 5 stars Reviewed 4 days ago NEW

For our first time in Rotterdam this was the perfect hotel; just a short walk from the railwaystation, shopping, restaurants, bars and nightclubs:). The rooms were light and clean and there was no noise from the streets - Trine

  • Stayed November 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
janrutgers, Manager at Hilton Rotterdam, responded to this review, 2 days ago
Dear Trine, Thank you for sharing your experience and for your compliments on the room. Jan Rutgers - Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My fave hotel! Perfect service, nice staff, super clean, good taste deco, fresh food! Executive lounge access super recommended. Good choice of drinks, appetizers... Just perfect! <3 Feel at home!!! Second time I stay there this year.
Location just perfect!

Stayed November 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
janrutgers, Manager at Hilton Rotterdam, responded to this review, 3 days ago
Dear Jaqueline, Thank you for recommending the Executive Lounge and for your compliments on the hotel. Jan Rutgers – Hotel Manager
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London, United Kingdom
1 review
4 of 5 stars Reviewed 5 days ago NEW

The hotel is well cared for, and the room fine. My problem came when I tried to turn off the television. I discovered that there were no batteries in the remote and no other way to turn off the television. A call to the front desk dispatched someone with batteries and problem solved. Good breakfast buffet. I was there for a conference and the chairs in the conference room were very uncomfortable for all day. I was not the only one squirming and trying to get comfortable.

  • Stayed November 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
janrutgers, Manager at Hilton Rotterdam, responded to this review, 3 days ago
Dear Peter, Thank you for your feedback on the chairs. I am glad to read that the front office solved the problem with the batteries on the spot. Jan Rutgers – Hotel Manager
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Houston, Texas
Senior Contributor
34 reviews 34 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

As I start this I must tell you that before the events that occurred TWICE during my stay, I was ready to provide an excellent review of the Hilton Rotterdam. The check-in process was fine, the room was well appointed and comfortable for a business hotel in Europe. The bathroom was small but very functional. The HVAC controls did a nice job of keeping the room at my required temperature. I had dinner the first night and it was quite good. The morning Buffett breakfast was also good, but a bit expensive. During our stay we even had a larger business dinner which was handled quite well with good choices and good food.

I now must tell the story of why this hotel is a BAD choice for stays in Rotterdam, unless of course you enjoy waking up to The music of the "Bed Disco" located across the street, any time and on any night. I must add that if you are choosing this hotel after a long international trip which causes you to be in a time zone many hours different from yours at home, then avoid this due to reasons below. The reason I say this, as folks know, you tend to wake-up at weird times and it is sometimes difficult to get back to sleep.

On the third night of my stay, Tuesday night, I awoke to very loud music with a very strong bass beat. I looked at the clock and it was 3 am. I tried to go back to sleep but after 30 minutes, I called the front desk, and I was told the the disco I could see from my window, will get quiet at 4 am. I asked how you can say this is a business hotel, when on Tuesday night at 3 am your guests have been disturbed by the music. What I got was a poor explanation about the best they can do. I realized that while the Netherlands have a very progressive approach to life, legalized everything (Drugs, Red light districts, etc.), this also means the right to Party any time they want. I actually appreciate all this, except when i have business to conduct the next day and I picked a Hilton, which should be a business hotel. Well once the music stopped, I could not go back to sleep, so that day was spent yawning through meetings and trying to stay awake with too much caffeine and sugar. That evening when I went to the hotel desk, I asked for the manager, and a nice front desk gentleman apologized and said it won't happen again, but I can move if I wanted (I should have). When I asked if I needed to move I got a strong indication this was a one off event. I was led to believe that this was not a regular occurrence, so I stayed in my room. When I told my colleagues about this, one said he had the same problem.

So now move to Thursday night. The only difference was I woke up at 4 am, I waited 15 minutes to call, since I was foolish enough to believe that it would stop at 4am. Thursday night's Disco party lasted until 4:30am. Again I was done trying to sleep, as after that I could not fall back asleep. Luckily I am writing this from the plane as I head home.

The conclusion of this story is a very disappointing stay at an alleged business hotel. Shame on me for not changing rooms, but shame on them for lying to me.

There are clearly many options for hotels in Rotterdam, but unless you crave that Discotheque beat at 3 to 4 am, I would stay away from the Hilton Rotterdam. If you have to stay there, I would stay away from the odd room numbers ending in x01 to x19 on every floor, as well as any room ending in x02. This represents about 25% of the rooms at this property.

Again, this is a very disappointing experience that will be shared as well as with the travel agency for my company and Hilton.

Room Tip: Stay away from the odd room numbers ending in x01 to x19 on every floor, as well as any room ending...
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  • Stayed November 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
janrutgers, Manager at Hilton Rotterdam, responded to this review, 2 days ago
Dear guest, Thank you for compliments on the restaurant. I am happy to read that you liked your dinner. I am very sorry to read you could hear the noise of a club near the hotel. I would like you to know that I have now spoken to the owner of the club regarding the issue.
I am confident that this will be resolved to our satisfaction. With regards to your comments about the staff behind the reception, I would like you to know that I have spoken to the Front Office manager for not to happen again. Jan Rutgers – Hotel Manager
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Liverpool, United Kingdom
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

What a beautiful city and what a lovely hotel - the staff where always positive and very attentive - valet parking is a must as it's the same cost as parking yourself next door :) great to see Nespresso and Bose in the executive rooms but a iPhone 5/5s and 6 compatible dock connector would have been useful. Great day and great night in Rotterdam with the Hilton really helping the visit be memorable. Beds excellent and climate control all good too. A shower to die for by the way - thanks Hilton.

Stayed November 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
janrutgers, Manager at Hilton Rotterdam, responded to this review, 3 days ago
Dear Marley, Thank you for your compliment on the shower and our valet parking service. Jan Rutgers – Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Comfortable beds, solid work station and bathroom facilities, and a convenient location. A taxi/Urber is required to go to the convention center, but all else is near by. Would have been nice if they restocked the minibar after the first night, but I didn't ask so...

  • Stayed November 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
janrutgers, Manager at Hilton Rotterdam, responded to this review, 1 week ago
Dear Rayn, Thank you for the feedback. I am happy to read that you liked the working station and that you found the bed comfortable. Jan Rutgers – Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Rotterdam

Address: Weena 10, 3012-CM Rotterdam, The Netherlands
Phone Number:
Location: The Netherlands > South Holland Province > Rotterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Rotterdam
#1 Green Hotel in Rotterdam
#2 Business Hotel in Rotterdam
#3 Romantic Hotel in Rotterdam
#4 Luxury Hotel in Rotterdam
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Rotterdam 5*
Number of rooms: 254
Official Description (provided by the hotel):
Explore Europe's largest harbor city from the renewed Hilton Rotterdam hotel. This centrally located Netherlands hotel was completely renovated in 2013 and features the latest in technology and style. The modern guest rooms subtly blend the local aesthetic with quality design. Visit nearby Rotterdam attractions and take a boat trip up the Maas River or see the city from the Euromast Tower. Ideally located in the heart of the city on Coolsingel, this hotel is within walking distance of Rotterdam's central railway station. Just minutes away are the main shopping street de Lijnbaan, exclusive boutiques at the Kruiskade, De Doelen concert hall, and Luxor Theatre. Rotterdam The Hague Airport is a 15-minute drive from the hotel. Stadshal Bar & Restaurant serves modern European cuisine in an urban and contemporary atmosphere. Visit Stadshal Bar for a cocktail or meet with friends or business associates in the Lobby Lounge for a quality coffee. De-stress with a work out in the 24/7 fitness room. As an additional service to its Guests, the hotel offers complimentary WiFi in all public areas. ... more   less 
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Also Known As:
Hilton Rotterdam Hotel Rotterdam
Hilton International Rotterdam
Rotterdam Hilton International

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