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“Very Good” 4 of 5 stars
Review of Hilton Rotterdam

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Hilton Rotterdam
5.0 of 5 Hotel   |   Weena 10, 3012-CM Rotterdam, The Netherlands   |  
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Ranked #4 of 53 Hotels in Rotterdam
GreenLeadersPlatinum level
New Delhi, India
Top Contributor
52 reviews 52 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
“Very Good”
4 of 5 stars Reviewed October 3, 2013

Stayed in the hotel for a day in August 2013.
Room was large,comfortable and well equipped.
Breakfast was ok.
Was crowded and a bit hectic during stay though.
Service could be more attentive.
Location is very good for transport access, with Tramlines just in front of the hotel and Central Station just a tram stop away.
Though construction activity was on during stay nearby.
There is a large shopping area nearby,though shops as is with Europe and Netherlands in general,close early.
Wi-Fi was big bother, as free access was only in the lobby,
Quite a pain.
Paid Wi-Fi service was expensive.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
janrutgers, Manager at Hilton Rotterdam, responded to this review, October 16, 2013
Dear guest, Thank you for your comments. We also have free Wifi in our restaurant and we have free computers for internet access in the lobby. Jan Rutgers-Hotel Manager
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303 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London, Uk
Top Contributor
50 reviews 50 reviews
44 hotel reviews
Reviews in 39 cities Reviews in 39 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed September 27, 2013

Fantastic, helpful, friendly staff. Very attentive. Great rooms. Internet works, breakfast is good, exec club lounge excellent. And the rooms even have electrical outlets in helpful spots. Really good in every detail. Will always stay here when in Rotterdam.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
janrutgers, General Manager at Hilton Rotterdam, responded to this review, October 3, 2013
Thank you very much for your kind feedback. Great to hear you have enjoyed our hotel so much.

We hope to welcome you again soon in our hotel.

With kind regards,

Jan Rutger
Hotel Manager
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Montréal
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 22, 2013

How better than with the word < Excellence > could we describe the quality of this international hotel. The professionnalism of the staff, the gourmet cuisine, the room service all add up to the location within the city.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
janrutgers, General Manager at Hilton Rotterdam, responded to this review, September 25, 2013
Dear guest,

Thank you very much for your review of our hotel. We are happy to see that you have enjoyed your stay in our recently refurbished hotel.

With kind regards,

Jan Rutgers - Hotel Manager
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London
Senior Contributor
45 reviews 45 reviews
24 hotel reviews
Reviews in 19 cities Reviews in 19 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed September 18, 2013

Although this hotel is about 10 minute walk from the Centraal Station, once inside, it is just great. Check in was a breeze with friendly, efficient staff at the front desk and concierge desk. Was bombarding them with questions about where facilities were that I wanted to go to were located - nothing was too much trouble for them. The standard room is a bit small but pleasant and clean to stay in. Hotel located next to many of the amenities and shopping areas in Rotterdam to give you time to buy souvenirs. Executive Club lounge was really cool with a very good happy hour on serving hot food and drinks to get warmed up for the evening in town. All in all, I would stay here again for sure. Thank you Hilton Rotterdam team.

Room Tip: High floor might help to avoid the noise. Also, if you need to change money, the only Bureau de Chan...
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
janrutgers, General Manager at Hilton Rotterdam, responded to this review, September 25, 2013
Dear guest,

Thank you very much for your review of our hotel. We are happy to see that you have enjoyed your stay in our recently refurbished hotel. We will pass on your compliments to the involved team members.

With kind regards,

Jan Rutgers - Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Top Contributor
81 reviews 81 reviews
33 hotel reviews
Reviews in 33 cities Reviews in 33 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed September 9, 2013

I forgot that a European double was not a USA 2 person King, so of course my room was set up with two twin beds - wasn't going to work for us. I asked and they promptly changed my room to a king with no problems.

The hotel was great - very accommodating, awesome staff. Breakfast buffet was great (be sure to ask the time it ends because they do close the door and stop seating promptly) I believe that the room service book says 10:30 and the restuarant says 10:00 AM so be clear on the time. The only reason I left off a star from this property is because of the minimal room service late night and the confusing time on the breakfast end time.

We were there for the North Sea Jazz Fest and there were a few suggestions I made to the hotel - 1) be prepared to accommodate a larger number of International guests from different time zones by keeping restaurants open later or creating a special 24 hour room service menu
2) make sure that the hotel manager is on site during this peak time
3) work closer with NSJF organizers to ensure activities for small concert venues are accommodating (AC was off/ drinks were limited to beer and wine, etc.)

Overall a great stay while there. Gym was great. Location was awesome.
Employee - Mardjally was really committed to serve.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
janrutgers, General Manager at Hilton Rotterdam, responded to this review, September 25, 2013
Dear guest,

Thank you very much for your review of our hotel. I appreciate the time you took for your extensive review and constructive comments and will make sure your compliments are passed on to the team.

With kind regards,

Jan Rutgers - Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, District of Columbia
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 6, 2013 via mobile

First of all, the location can't be beat. This was a historic hotel that has been updated to match what you'd expect from a modern hotel. I stayed in an executive king room and it was quite spacious, compared to what I'm used to getting in a European hotel. The bathroom was really nice, and included 2 options of showerheads, either the rainfall type or the handheld wand. The executive lounge was nice, but I found that their offerings were a little sub-par compared to other European Hilton's. Not a significant complaint because they still beat the Hilton lounges in the US. All of the staff were extremely cordial.

The location is about a 5-10 min walk to the central railway station (or the adjacent 33 bus which will whisk you to the airport in less than 20 mins). Also a quick walk to the shopping district and waterfront.

Stayed September 2013, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
janrutgers, Manager at Hilton Rotterdam, responded to this review, September 13, 2013
Dear guest, Thank you for sharing your experience and compliments on the hotel. Jan Rutgers – Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
5 of 5 stars Reviewed September 4, 2013

Very nice hotel at good price, close to Central Station and located in the center of the city. The staff were friendly and helpfully Definitively if I return to Rotterdam, I will evaluate the possibility to stay here again

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
janrutgers, Manager at Hilton Rotterdam, responded to this review, September 13, 2013
Dear Roberto, Thank you for recognizing our staff. Jan Rutgers – Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Rotterdam

Address: Weena 10, 3012-CM Rotterdam, The Netherlands
Phone Number:
Location: The Netherlands > South Holland Province > Rotterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Rotterdam
#2 Family Hotel in Rotterdam
#2 Romantic Hotel in Rotterdam
#2 Business Hotel in Rotterdam
#4 Luxury Hotel in Rotterdam
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Rotterdam 5*
Number of rooms: 254
Official Description (provided by the hotel):
Set in the heart of Europe’s largest harbour city, Hilton Rotterdam offerscontemporary accommodation and premium amenities, just a shortstroll from the central railway station. Catch up with work using highspeed wireless internet, work out in the fully-equipped gym or roundoff the day with dinner in Stadshal restaurant. Whether in Rotterdamfor business or leisure, experience warm hospitality and friendly,efficient service throughout your stayAT A GLANCE:• Within walking distance of major business and shopping areas• 254 modern deluxe rooms and suites• Executive rooms offering access to the Executive Lounge• 4 meeting rooms and 3 boardrooms for up to 325 delegates• Stadshal bar & restaurant• Hilton Fitness with cardio and weights ... more   less 
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Also Known As:
Hilton Rotterdam Hotel Rotterdam
Hilton International Rotterdam
Rotterdam Hilton International

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