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“Lovely hotel, full of character” 5 of 5 stars
Review of Hotel New York

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Hotel New York
4.0 of 5 Hotel   |   Koninginnenhoofd 1, 3072 AD Rotterdam, The Netherlands   |  
Hotel amenities
Ranked #3 of 52 Hotels in Rotterdam
GreenLeadersBronze level
London
Top Contributor
67 reviews 67 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
51 helpful votes 51 helpful votes
“Lovely hotel, full of character”
5 of 5 stars Reviewed February 6, 2013

I just love this hotel. Great location, great views, good restaurant, good food. The detailing in the rooms is fantastic, lots of touches indicating its heritage - lamps, bathroom tiling and accessories, furniture. Very spacious rooms with big windows. Super comfy beds. Good internet access. Nespresso machine in all rooms.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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391 reviews from our community

Traveler rating
    213
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    19
    10
    1
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
Reviews in 28 cities Reviews in 28 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 1, 2013

I hadn't looked this hotel up before staying for one night. So I was spectacularly unprepared to find myself in this astonishing waterside building, simply dripping with the excitement and style of the golden days of transatlantic ocean travel. But it's no pastiche or theme park : it has just been very carefully thought out, full of clever touches and references the Holland-Amerika heritage. Loved the bar and restaurant which buzzed all night long with people eating and drinking amidst big ship models, chunky handrails and worn parquet floors. My bedroom is filled with metal trunks and bedside tables, with huge marine searchlight type ceiling lights. What a refreshingly different hotel. Love it.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Top Contributor
59 reviews 59 reviews
21 hotel reviews
Reviews in 31 cities Reviews in 31 cities
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed January 23, 2013

It's a Beautiful hotel! Largest beds, super Design! Great, large rooms and large furniture. Beautiful colours. Good food, old fashioned shop and barber shop. Tarantino came here to write on his movies.
However, almost everytime we go here, somethings goes wrong. The hotel staff makes errors and doesn't make it up to you. I hate when that happens. Ofcourse, errors can happen, perhaps it's just the young people that work there, but they are not looking for solutions and client satisfaction. They just choose the way that is most safe/simple to them. They enter the rooms even when you have the DoNotDisturb-sign hanging, several times, they forget you have a deal about late-checkout, and you have to leave anyway because they need to clean. And then they are not friendly or nice at all. This week is probably the last week I will sleep here, because I had a discussion at the desk again, where the staff was very unprofessional in their communication.
Too bad..
if ever you get a better staff, please email me, because I love the place, but can do without the stress. I want to relax and enjoy.

  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 18, 2013

This is a really lovely, carefully though through hotel, the old offices of the Holland Amerika line in Rotterdam, and jumping off point for hundreds of thousands of European migrants fleeing the old continent in search of a better life. The public rooms and bedrooms are lovely. We held a conference here and it was a great location. So yes by all means go and have a wonderful weekend in a wonderful place, but the drawback for us was the service.

The staff are young, badly organised and basically not listening much, they need to be told everything three or four times and then still don't seem to carry out the task asked. Example. We asked for dinner to be brought forward to 6.30pm to allow a number of people living locally to make their way home in freezing snowy conditions. A senior member of staff agreed and told us all was ready at 6.30, but failed to serve the starter until 7.30 and it was 8.40 before the main course came. It seemed that the message had not got through, although why anyone would want their food at that pace is a mystery to me. It was a bad end to a good day, and its a simple problem to fix, staff training please Hotel New York, and much much better coordination.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
the Netherlands
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 15, 2013

I just love hotel New York! Rooms are all different, but all beautiful. The building itself is historical and situated beautifully on the waterfront. They have a great restaurant and bar. Metro station is 5 minutes away. Can't think of anything negative...

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The hague
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 3, 2013

The hotel looks like an old mansion lost in the middle of an impressive skyline and surrounded by water. It is a wonderful and very poetic spot. As a former office of the Netherlands-US boat line, it is also a very nice piece of history, especially for American visitors with some European backgrounds. Most of the European immigrants travelled to the new world from there. The rooms and hotel itself are very cosy and not too expensive. After all, this hotel litterally offers a travel in time and space. It is necessary to book several weeks in advance. The restaurant is OK but average. The seafood is however very nice.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holten, The Netherlands
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 9, 2012

This hotel is located on "the Kop van Zuid" a central place on the river Maas. Very nice spot with vieuw on the river and the skyline on the other side. The building is an old office of the Holand - Amerika Line and since some years ago a very special hotel. It is old fashioned with an out look of a steamer in earlyer times. We didn't eat there but on friday evening it was very busines in the grand café and the restaurant with joly people.

Room Tip: Room at the riverside woth vieuw
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel New York

Address: Koninginnenhoofd 1, 3072 AD Rotterdam, The Netherlands
Location: The Netherlands > South Holland Province > Rotterdam
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#2 Family Hotel in Rotterdam
#3 Business Hotel in Rotterdam
#3 Luxury Hotel in Rotterdam
#3 Romantic Hotel in Rotterdam
#5 Green Hotel in Rotterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel New York 4*
Number of rooms: 72
Official Description (provided by the hotel):
Hotel New York is located in the beautiful former headquarters of the Holland America Line, situated on the banks of the river Maas in Rotterdam in The Netherlands.A visit to Hotel New York is both a journey into the past and into the future. The nostalgic building symbolizes the departure of many emigrants with hope and tension of their new homeland.The agitated history is still touchable in the building: many pictures and suitcases of the emigrants, as well as the 6 former board rooms are keeping the history alive.Hotel New York has 72 exceptional hotel rooms, 7 unique halls and meeting rooms. The ground floor features a large café-restaurant, where 400 guests can enjoy an extensive or simple a-la-carte meal in any price category from early in the morning until late at night. High ceilings, colourful lights, sturdy nautical elements and robust tubes and pillars provide a maritime and industrial atmosphere, where everyone feels at home! ... more   less 
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Also Known As:
New York Hotel
New York Rotterdam

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