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“Bad Beyond Belief - Avoid” 1 of 5 stars
Review of SS Rotterdam

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SS Rotterdam
4.0 of 5 Hotel   |   3E Katendrechtsehoofd 25, 3072 AM Rotterdam, The Netherlands (Formerly Cruise Hotel)   |  
Hotel amenities
Ranked #13 of 53 Hotels in Rotterdam
London, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Bad Beyond Belief - Avoid”
1 of 5 stars Reviewed August 10, 2013

My partner and I went to the SS Rotterdam today. Please do not visit - let me tell you why.
We arrived and took the lift upstairs to the onboard restaurant and bar. It is Saturday and we arrived at 5pm. We arrived with our 9 month-old daughter hoping to grab a quick coffee and maybe some snacks. We had planned nothing more than a quick visit. I had been looking forward to our visit, how wrong I was.

The bar and restaurant area is large with plenty of staff. I estimate that the entire place was under a third full and most of the tables reserved. So we arrived to a sea of empty tables.

We told the waitress we would like to be seated and have a quick drink and snack. We were refused a table suitable for a couple with a baby. It was absolutely clear we could not sit at a high table. There was absolutely no reason to be difficult, particularly as we explained we were going to be gone within 20 minutes from the outset. The staff showed no desire to help us, be flexible or indeed find a solution to our need. Its is unforgivable to turn away a couple with a baby from an empty restaurant.

The first waitress we spoke to couldn't help when the solution was simple. She had to go off and find a manager. When the manager came she was just as useless. She said exactly the same thing and offered us another crappy, unsuitable high table. All the while, there was a table of people sitting in the restaurant having drinks and snacks, just as we would have liked. The manager then said she would have to go and phone someone else! Who on earth she was going to speak to I do not know. Utterly inept.

The experience was horrible. The staff have no charisma, no desire to serve. Hospitality zero. They seemed of the opinion that customers are there for them, when it really is the other way round. After two failed attempts to sort the problem we walked away disgusted. The staff are no better than automatons. They didn't listen, they didn't appreciate their customer and they don't deserve to be in business or receive a penny in tips. Who on earth they think they are is unclear.

I had head quite a bit about SS Rotterdam, some good reviews, but we won't ever return. The place, although clean and spacious, is nothing special. It could be a cafeteria if you don't get caught up in the novelty of being on a ship. I have seen better cross channel ferries. The outside area has a splash pool which might be quite nice, but we didn't get to find out. It all seemed rather fake and our experience so far below the standards of Dutch hospitality to which I have become accustomed. There is better our there.

Today was awful. Save yourself the time, effort and money this place asks of you, because they sure won't give you anything back in return.

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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429 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Any
English first
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 10, 2013

Stayed on the SS Rotterdam for 4 nights, costing £391 between 2 people for a superior room.
First impressions of the ship/hotel are very impressive. Looks great at night when it is lit up, and a good job has been done restoring and converting the ship into a nice hotel. Nice bar, with friendly staff, though we didn't make much of the dining options as they were all a little expensive.
The room was clean, spacious and had comfortable beds. The bathroom had a wet room shower, which I don't think is appropriate in a four star hotel (I despise it when water gets all over the bathroom floor!). Service was friendly and accommodating throughout the stay.
On the negative, the hotel is quite far from anything else, and it is about 20 minutes walk to the nearest metro station. A little annoying when strapped for time. There is a free shuttle from the ship to the metro, but hours are very limited. Parking at the designated space is also expensive at 15 euros for 24hrs. Breakfast is also 20 euros, so we did not partake.
This is a nice hotel with a few big drawbacks. However, the novelty of staying on a historic ship does ease these a little.

Room Tip: Cheaper standard rooms have no windows or wi-fi. Superior rooms have both.
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  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cornwall
Top Contributor
68 reviews 68 reviews
40 hotel reviews
Reviews in 48 cities Reviews in 48 cities
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed August 5, 2013

As other reviewers have said this is a marvellous experience as, on a nice day, it is quite wonderful to sit out on the aft deck and have lunch whilst people watching. There is a swimming/paddling pool and it seems that a lot of local parents bring their children to splash about whilst they have a more civilised time eating and drinking. I didn't see this aspect of the ship advertised anywhere and it would be awful to turn up and your child wants to go in the pool but you've not brought anything. Prices are on a par with the rest of Rotterdam but charging us for three glasses of luke warm tapwater seemed a little OTT. We'd have bought a bottle of water if they'd told us this was the case. Still, it's all in a good cause?
Service however is shambolic at best, no-one seems to pass on any information and any request that is fulfilled takes an average of twenty minutes. A table near us, with an extended family, waited an hour for their lunch to arrive, luckily the children were enjoying the pool...
They're a lovely staff but management don't seem to have a grip on things. Eventually I asked a bloke in a black suit if we could have the bill and he said 'of course, sir'. Twenty minutes later it appeared...
Luckily we made the train

Room Tip: There are tables under umbrellas where it's cooler
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 1, 2013

This boat used to do the trip Rotterdam - New York (and many other wordwide trips after that)
This ship is enormous and leaves a great impression when you see it for the first time. It is fully renovated but in the style of how the boat was in the past, an oldfashioned style icon. On the boat there are lots of pictures of the boat itself and people on it, in the early 60's.
Staying on this boat feels like doing a cruise.
We stayed in a superior room. Lots of place, sixties interior but quiet a small bathroom (the size you will get on a actual boat were place is limited) Charming though!
The boat is also nicely lit at night and is close to the city centre. You can take a watertaxi ( a nice attraction and not expensive) The city has a sort of NewYork-city style, I think, caused by the buildings and the water. The only thing that can be better is the breakfast. A lot of people can stay on this huge boat and the all meet for breakfast in a giant restaurant. A bit crowed and noisy, but with beautifull modern Phantom chairs.
Good Value - certainly when you book a sort of package true weekenddeals.com (with a free drink at the bar of bottle of champagne)

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotterdam, The Netherlands
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 26, 2013

A few weeks ago I met up with a friend and we decided to walk to the SS Rotterdam. From Hotel New York at the end of the 'Wilhelminapier' we crossed the new pedestrian bridge and after a 15 minute walk we arrived at the (huge!) SS Rotterdam. My friend who never visited the SS Rotterdam before loved it. Especially when I told her we were going to have a drink on the main deck. As it was a sunny day we were able to relax in the chairs on the deck, enjoying a couple of drinks and chatting up. The waiters made sure we had enough to drink and were friendly.
The SS Rotterdam is a great place to have drinks, but also have lunch or dinner, or even stay a night when visiting Rotterdam. You can also take a tour throughout the ship. There are various tours depending on how much time you have. The complete tour takes about 3 hours if you want to see everything.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wiltshire
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 14, 2013

Stayed for 4 nights on board in superior room- our stay included a wedding- everything on board & it was stunning- staff were fantastic.
Great that guests from all over the world could also stay onboard.
Just perfect.

Room Tip: Cheapest rooms have no windows.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
Top Contributor
79 reviews 79 reviews
37 hotel reviews
Reviews in 49 cities Reviews in 49 cities
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed July 1, 2013

This one-night stay was always going to be different from being in a conventional hotel. But it turned out to be a great experience.

We had a Deluxe Room which was spacious and comfortable, and whose styling was (as promised) evocatively retro. It was clean and everything was in good condition although the style meant that it didn't have all of the "luxurious" trimmings that a shoreside hotel of this standard would have offered. Importantly, the hotel accommodation areas are quiet and secure.

The rest of the day was spent on the aft pool deck, enjoying the sunshine together with many families and others relaxing on a late Friday afternoon.

We were staying on a dinner, bed and breakfast package. This included a four-course surprise dinner in the Club Room, which is the more formal of the two restaurants on board. The menu was interesting and reasonably well executed, although the quality of the ingredients did not quite match the ambition and skill of the chefs.

Breakfast in the Lido restaurant is pretty standard hotel buffet breakfast fare (with pretty standard hotel buffet service), although plentiful in choice and quantity.

Hotel guests get a discount on tours of the ship. There are two parts, which can be done separately or together: the engine room and other workings, which is guided; and the upper decks and public rooms, which is a self-guided walk although there are plenty of volunteers at each point in the tour. An included audio guide explains a great deal more. There is so much to see - and it has been so lovingly restored - that we simply ran out of time and had to rush at the end.

We were not the only people who'd decided to do this on the night before setting sail on this ship's successor, the ms Rotterdam (VI). It's a great way to start a cruise holiday! And this successful venture deserves everyone's support.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SS Rotterdam

Address: 3E Katendrechtsehoofd 25, 3072 AM Rotterdam, The Netherlands (Formerly Cruise Hotel)
Location: The Netherlands > South Holland Province > Rotterdam
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #13 of 53 Hotels in Rotterdam
Price Range (Based on Average Rates): $
Hotel Class:4 star — SS Rotterdam 4*
Number of rooms: 254
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