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“Great service, great rooms, very welcoming staff” 5 of 5 stars
Review of Suitehotel Pincoffs (Hotel aan de Maas)

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Suitehotel Pincoffs (Hotel aan de Maas)
4.0 of 5 Hotel   |   Stieltjesstraat 34, 3071 JX Rotterdam, The Netherlands   |  
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Ranked #1 of 53 hotels in Rotterdam
GreenLeadersGold level
Fuengirola, Spain
1 review
“Great service, great rooms, very welcoming staff”
5 of 5 stars Reviewed December 29, 2013

As soon as you walk in you can see and feel that the focus of the owners and staff is on service and details. Reception, bar, art and the decoration of the rooms are all beautiful and very original, stylish and cosy. In the evening before going to my room, the staff handed me some dvd's from a extensive collection and with a glass of wine I felt like a queen sitting on the very comfortable bed supported by loads of pillows. I slept very well. The room was pitch dark and I could not hear any noise from outside. The next morning the possibility to make a coffee in the room was very welcome, before I was ready to go have breakfast. Unfortunately I did not have time to take a bath. The breakfast too is very good. You can choose from everything you possibly can think of. Personally I do like very much that the products are all ecological and therefore are of a good quality. It's nice to notice that in every sense the owners focus is on quality, sustainability and to let you have the best time possible. I strongly recommend this hotel to everybody who want to have a pleasant stay in Rotterdam wether you are there for business or personal reasons!

Room Tip: The suites in the corner are very large and have have wonderful views on the skyline of Rotterdam, t...
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  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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213 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
Cheshire, England
Senior Contributor
31 reviews 31 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed December 18, 2013

+ve's
nice beds
pleasant staff

-ve's
at 17Euro I didn't take breakfast either day. Does this price seem excessive to anyone else?
I went out to an all night party got back at 6am and put a 'do not disturb sign on my door'. At 1330 I got a call from reception - hello sir do you want a late check-out or will you be checking out soon? No, I am booked here for two nights. Oh, sorry sir, I didn't notice that, have a nice day
15 minutes later. Knock, knock. I answered my door. Hello sir do you want a late check out or will you be leaving soon? No. I am here for two nights I just told your colleague on reception. Oh sorry, she didn't tell me that.
15 mins later. Knock knock. I answered my door. The chambermaid - handing me my Do Not Disturb card! - Hello sir do you want your room cleaning? Err well no actually that is why the Do Not Disturb sign is on the door!! Not very joined up service...
The basin in Rm 18 has no plug and drains so slowly that a film of scum coats the whole of the sink. Probably needs unblocking.

Overall a pleasant place trying hard and I saw the owner the next day upgrading some miserable old bag to 'our best suite' because she had been complaining about road noise of which there is almost none. So you will always have the moaners and I'm not one of them. All I would say is for 120e a night excluding breakfast I was a little underwhelmed.

Room Tip: Try to avoid the third floor which are the cheapest rooms with smaller windows. Looking at the hotel...
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  • Stayed December 2013, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Utrecht, The Netherlands
Top Contributor
53 reviews 53 reviews
17 hotel reviews
Reviews in 31 cities Reviews in 31 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 15, 2013 via mobile

A real surprise staying in this hotel. You are really welcome and they show it! Really good beds, very good breakfast, cosy bar with oudstanding service!

You should really try this suite hotel while visiting Rotterdam! I highly recommand this hotel. One of the best I visited ever!

  • Stayed December 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 1, 2013

As a frequent traveller I visit many hotels. For this occasion we travelled with the family to celebrate something. Pincoffs is an ideal hotel to feel special. The personal attention of the well trained staff, which you can only find in smaller hotels, and original design truly makes you step out your daily life. The interior is original due to partnerships with designers and feels creative with some self produced stylish furniture. It gives the hotel an unique and relaxed atmosphere. Great biological breakfast with fresh fruit and orange juice and nice eggs cooking prepared in the open kitchen. The suite we stayed in was spacious with original details of the monumental building combined with high tech as an iphone docking station. It is not possible to have dinner in the hotel, only lunch, drinks and appetizers so for dinner we went into town. The location is facing the Erasmusbrug in the centre of Rotterdam. Private parking and also the water taxi stop is in front of the hotel, fun the see the city from the water.

I can strongly advice Pincoffs for any occasion both Business and Pleasure and will return for sure. Thanks for the pampered stay!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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shropshire uk
Top Contributor
103 reviews 103 reviews
58 hotel reviews
Reviews in 74 cities Reviews in 74 cities
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed November 11, 2013 via mobile

A most attractive place in an interesting and dynamic part of the city. From the moment we arrived to the early departure three days later, the staff could not have been more helpful. The owner has a keen perception of real customer care, and her husband is apparently responsible for the sensitive design and furnishings.
Our room was high ceilinged, nicely furnished and well sound proofed with a monsoon shower which has to be seen to believed!
Breakfasts were of real quality with tasty ingredients. Could have done with muesli and All-bran or bran flakes. (The Dutch must get their roughage elsewhere!)
Evening 'small bites' were exactly what one needs if a trip to a local restaurant is not required.
Would definitely revisit.

Stayed November 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nl
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 2, 2013

It is always interesting to stay in a hotel, which is according to our Tripadvisor reviewers the best in a city. So, the expectations were high. To be honest, the hotel did not make those expectations come true. Certainly, the building, the location, the rooms are all very attractive. But, when you enter the room and want to make a cup of tea it is disappointing to see that one one of the tea glasses is dirty and there are only two teabags. The room was set up for one person, whilst we had booked for two: one cup for espresso and one for coffee, and only two coffeepads. If you want to be the best this should not happen. Besides these comments we had a very pleasant stay: great beds, nice ( albeit expensive) breakfast, and we could leave our car in the parking for the whole day. So certainly recommendable if you want a different hotel close to the city in a very attractive location.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ludovicus000, Eigenaar at Suitehotel Pincoffs (Hotel aan de Maas), responded to this review, November 6, 2013
Dear Guest,
Many thanks for your review. It will help us to improve the hotel. It is disappointing for us not to meet your expectations. We apologize for the dirty tea glass in your room - it's our policy to check our rooms twice a day and both employees must have missed the dirty glass.
Please note that tea, coffee, table water and WiFi are free in the rooms. We put two tea bags and two cups of illy coffee in every room. It keeps the tea and coffee fresh. If you need more than two pieces just ring our reception desk. There is no limitation for coffee and tea consumption.
We hope to see you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 7, 2013

We stayed the night of our wedding in the fanastic hotel. Very beautifull rooms! A heart made out of rosebuds on the bed, bottle of champagne in the cooler and the bath was filled upon our arrival. Arrived a lot later than expected but this was no problem for the staff who patiently took our order for breakfast the next morning. Breakfast was excellent with perfectly preparred eggs, fresh fruit, different rolls, etc.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Suitehotel Pincoffs (Hotel aan de Maas)

Address: Stieltjesstraat 34, 3071 JX Rotterdam, The Netherlands
Phone Number:
Location: The Netherlands > South Holland Province > Rotterdam
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 53 hotels in Rotterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Suitehotel Pincoffs (Hotel aan de Maas) 4*
Official Description (provided by the hotel):
The Pincoffs Suite Hotel is a small luxury hotel. It resides in a national monument built in 1879 in the area currently called Kop van Zuid, the trendy Rotterdam left bank. The former customs office is full of atmosphere and authentic details. We can offer you charm, space and comfort in our 17 suites, luxury rooms, hotel bar and period rooms for meetings.The view of the river, the bridges and the skyline is heartwarming. There is free espresso coffee, tea and water in each room and suite. The Pincoffs serves breakfast (all days) and lunch (not on Saturday and Sundays). There is free parking in the street after 18:00h and on Sundays. The hotel has a private parking (15 euro per car per night).The Pincoffs Hotel is rewarded with the Green Key Gold medal for their environmental care. The hotel won several prices for interior decoration, hotel service and innovation. ... more   less 
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