We stayed in this hotel for three nights at the end of September. My partner had booked through Booking.com and prepaid - but when we arrived, the receipt we were given somehow included unbooked breakfasts and a further unspecified extra amount. In total €103 euros more than shown on the printout of the receipt, which he had thoughtfully taken with him, had been taken from his account. Apologies and an explanation that the difference was due to a mistake about breakfast - but no mention of the remaining overcharge of €39 other than to say that the receptionist was telling me (in Dutch - a language which I speak fluently) why it had been charged (although she didn't actually manage to give the reason!). She did credit him with the correct amount though - so perhaps the cautionary aspect of this review is to say: be aware and check your bill
This hotel is not really in a residential area - but is quite quiet - except on Sunday mornings when the sports fields immediately behind it are utilised to the full.
The room was unexceptional - but did NOT contain a double bed. It appears that the hotel only provides twins. I spent an uncomfortable time in the gap after pushing the two beds together.
There was a safe in the room, furnishings were perfectly adequate - although the toiletries provided were meagre for the price, but there was an excellent supply of salmiac lollies and peppermints in reception
Cleaners were very enthousiastic - knocking at the door several times before we checked out, and in general the staff were helpful and friendly. The hotel is no-frills and probably more suited to catering for weekday business travellers (which leaves me wondering why the prices doubled at weekends) and is well placed to access major roads.
- Official Description (provided by the hotel):
- Bastion Hotel Groep stands for a personal atmosphere, hospitality, comfort and good facilities for an attractive rate. Bastion Hotel Leiden/Voorschoten offers a 24 hour front office, comfortable rooms and an extensive choice of dishes from the a la carte menu in the atmospheric restaurant. For relaxation and a nice ending of the day guests are always welcome in the cozy hotel bar or smoking lounge. This lounge contains an lcd television and relaxing lounge chairs. The hotel also has free wireless internet in the entire hotel. In the lobby the hotel has a computer available, for guests, for free use of the internet. Domestic animals are not allowed. Location / accessibility Bastion Hotel Leiden/Voorschoten is situated along the A4, exit Leiden/Voorschoten. This location has a good accessibility by car. The hotel can be easily reached by public transportation as well. The hotel is situated on approximately 3 km from the train station and it is near to the beautiful city center of the enchanting student city Leiden. The beach is situated on approximately 10 km from the hotel. The hotel staff is happy help and give guests touristic information about Leiden and surroundings. They will also do their utmost best to make the guests' stay as comfortable and enjoyable as possible. Rooms The hotel has 40 comfortable rooms. The rooms are equipped with two twin beds, a television, a telephone, a modem, a safe, free coffee and tea making facilities and a bathroom with a shower and a toilet. Food & Beverage At Bastion Hotel Leiden/Voorschoten guests can enjoy an extensive continental breakfast buffet, on weekdays from 06.00 Till 09.00 And in weekends from 07.00 Till 10.30. The atmospheric hotel is opened from 11.00 Till 23.00 For lunch and diner. When guests have a very busy schedule they can ask the hotel staff about the possibilities for a lunch package. The cozy hotelbar is opened till 23.30. ... more less
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