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“Hey to err is human...” 4 of 5 stars
Review of Ibis Leiden Centre

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Ibis Leiden Centre
3.0 of 5 Hotel   |   Stationsplein 240-242, 2312 AR Leiden, The Netherlands   |  
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Ranked #4 of 15 Hotels in Leiden
Folkestone, United Kingdom
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
15 helpful votes 15 helpful votes
“Hey to err is human...”
4 of 5 stars Reviewed July 17, 2014

I left a fairly negative but factual review of the poor service we had received at the Ibis - sadly we had had a long wait for towels that never arrived and had to check out without having had a chance to have breakfast or a shower.

On my return to the UK the hotel manager gave me a call and talked through what had happened, and agreed that their service had fallen well below that expected of the group, and had failed to meet their own 15 minute guarantee or your money back promise. They refunded the cost of my stay and offered me another night as their guest to show me that this was a one off.

So whilst we had one bad experience, I think travellers can stay here in confidence as whilst mistakes do happen, they obviously have a management team that cares, and tries to put it right.

Looking forward to staying again in September.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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279 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
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English first
Lisbon, Portugal
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed June 30, 2014

Very good location right next to the train station. Breakfast was included and it was good with a nice variety to choose from. The room was clean and the service was good. One down side was the size of it which was a little small, but other than that it was definitely worth the price.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2312ARibisLeiden, Manager at Ibis Leiden Centre, responded to this review, July 1, 2014
Happy to hear that you enjoyed your stay at ibis leiden Centre, We look forward to your next visit. Kind regards, Team ibis Leiden centre
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The Netherlands
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed June 29, 2014

The location of this hotel is great, opposite the train station, near parking garages and within 200 meters of Leiden's beautiful and pleasant old city-centre. The soundproofing is great, no noise whatsoever. I had a nice room at the back on the 6th floor with a gorgeous view of the old city. My single room was fair-sized and seemed larger because of the big window and view. It was scrupulously clean. The bed had a very good mattress. I personally didn’t mind the rather thin towels that some people mention because they dry you off better than thick fluffy ones. The only negative I can think of is the thickness of the duvet. It is too warm for summer and there is no alternative. I do like some covering when I sleep. However, all in all a very nice experience and will stay there again.

  • Stayed June 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2312ARibisLeiden, Manager at Ibis Leiden Centre, responded to this review, July 1, 2014
Thank you for your very kind words. Very much appreciated and my team will be delighted to hear that you enjoyed yourselves. Look forward to welcoming you back. Kind regards,
Team ibis Leiden Centre
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Aruba
Top Contributor
63 reviews 63 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed June 14, 2014

We stayed at this hotel, once week one night and the second week for two nights. We can say that the Front Desk staff is very friendly and helpful.

Located close to the rail station, this is a fantastic location. We were facing the station and enjoyed the view, with no problems of noice.

The rooms are small but good and very clean. Same was the case with the bathroom.

Can recommend this hotel to anyone!

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2312ARibisLeiden, Manager at Ibis Leiden Centre, responded to this review, June 17, 2014
Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and look forward to welcoming you back again soon. ibis team Leiden Centre
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Camperdown
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 4, 2014

My wife and I stayed at this modern hotel whilst driving around Europe . Absolutely lovely front staff, so helpful . Spotless rooms, lovely bar area ,good friendly atmosphere . The front of the hotel faces a modern railway station, however walking out the hotel rear door changes all of that. You enter the old city centre with its canals windmills and beautiful old buildings. We took an evening river cruise with a glass of wine, it was lovely. All the action is just 5 minutes walk from the hotel . We hired a bike from the hotel to explore the city and discovered a wonderful market. All good with the hotel and the city

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2312ARibisLeiden, Manager at Ibis Leiden Centre, responded to this review, June 6, 2014
Thank you for taking the time to write a review. I am delighted that you enjoyed your stay and look forward to seeing you again in the near future. Kind regards, Team ibis Leiden Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Leiden Centre

Address: Stationsplein 240-242, 2312 AR Leiden, The Netherlands
Phone Number:
Location: The Netherlands > South Holland Province > Leiden
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Ski-In / Ski-Out Wheelchair access
Hotel Style:
Ranked #4 of 15 Hotels in Leiden
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Leiden Centre 3*
Number of rooms: 118
Official Description (provided by the hotel):
Ibis Leiden lies right next to the Central Station and just minutes’ walking from the historical Leiden centre city. It offers modern, compact accommodation with flat-screen cable TV and free Wi-Fi.The contemporary designed rooms have comfortable box-spring beds and a private bathroom with free toiletries. Other amenities include pay TV channels and a work desk.Bar Rendez-Vous offers an extensive breakfast every morning. During the day guests of Ibis Leiden Centre can enjoy a coffee, a drink or a snack here. Leiden’s city centre offers a wide range of restaurants and bars.Schiphol Airport is just 20 minutes away by train from Ibis Leiden Centre. ... more   less 
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