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“Good stay” 4 of 5 stars
Review of Bastion Hotel Dordrecht / Papendrecht

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Bastion Hotel Dordrecht / Papendrecht
3.0 of 5 Hotel   |   Laan der Verenigde Naties 363, 3318 LA Dordrecht, The Netherlands   |  
Hotel amenities
Ranked #5 of 8 Hotels in Dordrecht
Best, The Netherlands
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
“Good stay”
4 of 5 stars Reviewed May 17, 2014

Had a lovely meal, a free upgrade, good service and all of that for a low fare: would def go back! Nearby the hospital, where lots of busses stop to take you into the city centre. Very good location, nearby N3 and free parking: what else do you want?

Room Tip: Book in the weekend: free upgrade!
See more room tips
  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BastionHotelGroep, Eigenaar at Bastion Hotel Dordrecht / Papendrecht, responded to this review, May 22, 2014
Dear guest,

We want to thank you very much for your stay at Bastion Hotel Dordrecht/Papendrecht. We are pleased to see that you have enjoyed the personal atmosphere, hospitality, comfort and good facilities and all of this you have translated in a nice review!

We are looking forward to welcome you again in one of our hotels!

With kind regards,

Team of the Bastion Hotel Groep
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35 reviews from our community

Traveler rating
    5
    17
    10
    3
    0
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1
6
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20
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Turkish first
  • Any
English first
Chelmsford, United Kingdom
Senior Contributor
43 reviews 43 reviews
38 hotel reviews
Reviews in 35 cities Reviews in 35 cities
85 helpful votes 85 helpful votes
2 of 5 stars Reviewed April 27, 2014

We stayed at this hotel as part of a tour. We have a mixed review. Driving up to the hotel revealed some cracked windows and part of the building seemed to be in very poor repair, crumbling in spots.

When our tour arrived around 1:00 p.m., we were informed that the rooms were not ready - they needed to be checked to ensure they were ready and the hotel staff also had not prepared the room keys yet. This tour was booked several months ago! So our group was placed in the breakfast lounge, asked to complete a form with names, email addresses, citizenship, and mobile numbers. This was a tour with many elderly people who were definitely tired and really could have used the hour and a quarter that we were allotted to settle into their rooms and rest before we had to board the bus again for our next engagement. As it was,it took the hotel staff an hour to check the rooms and then prepare the keys and distribute them. We had 15 minutes to go to our rooms, freshen up and re-board the bus. In other places where this has happened to my spouse and I, we have been offered complimentary water, coffee, and tea. Not at this hotel. It would have made the hour wait for rooms so much more comfortable!

When we returned in the evening, the bar was open for 30 minutes before it closed! Then the vending machine was responsible for providing beverages. The vending machine provides chilled red wine, no coffee or tea!

There are no double beds. There were several couples on this tour and each couple were given rooms with twin beds. We can understand twin beds for other people in the tour but married couples???

The light above the bed I was sleeping in had no light bulb in it - just an empty socket (risk of electrocution!). I could never could get the wifi to work in the room even using the instructions provided by the hotel. Towels are basic and were threadbare in our room. No bath - just a shower which was fine for me but not for those who prefer baths. If ladies wish to wash their hair, ensure you bring a hair-dryer. None are provided in the rooms.

Breakfast the next morning was a standard continental breakfast. The packed lunch we ordered for the day's outing was good - it was enough for two days.

On the second night we returned late after watching the fireworks to celebrate the King's birthday. The bar was closed, the vending machine had ran out of beer and the other vending machine broke a spring so no wine could be dispensed. The wine vending machine actually ate four euros without dispensing wine. There was no staff member able to fix/restock the machine or refund the money. Apparently only the day manager is able to do that and that person was not available when we left the next morning. There seem to be very few staff around at any point in the day.

Our check-out time was set for 9:00 a.m. but there was no on the desk at that time or for the next 30 minutes. This is the normal time for check-out at most hotels we have stayed. Had we charged anything to our room, it would have been difficult to pay as there was no one available and thus would have delayed the rest of our group.

The beds were comfortable and the room was clean. We did not eat evening meals at this hotel so cannot comment on this aspect of the hotel service. The hotel is a good 20 minute car journey from the centre of Dortrecht.

Conclusion: If you wish basic accommodation in a quiet location, this is the place for you. If you want service in the centre of town, go elsewhere!

Stayed April 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BastionHotelGroep, Eigenaar at Bastion Hotel Dordrecht / Papendrecht, responded to this review, May 9, 2014
Dear guest,

We wish to thank you for your stay at Bastion Deluxe Hotel Amsterdam / Amstel and for your elaborate comments. As per your comments, we appreciate to get in contact with you and ask you to contact the hotel to transfer you to the headquarter of the Bastion Hotel Groep.

Once again we wish to thank you for your comments and we hope to be in contact with you soon.

With kind regards,

Team of the Bastion Hotel Groep
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Paris, France
1 review
5 of 5 stars Reviewed January 24, 2014

I've been here in November, and I really enjoyed the hotel: very clean, comfortable and modern. I would come back with pleasure anytime!the staff is also very nice and friendly. The breakfast is reach!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Hotel Dordrecht / Papendrecht, responded to this review, January 29, 2014
Dear guest,

We would like to thank you for the review which you have posted on Tripadvisor.
As we can see you have experienced the personal atmosphere, hospitality, comfort and good facilities of Bastion Hotel Groep and you have summarized it in a great review!

Thank you very much for that.

We are looking forward to welcome you again in one of our hotels!

With kind regards,

Team Bastion Hotel Groep
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Opwijk, Belgium
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 8, 2013

I stayed here while I needed to go to a place nearby Dordrecht. The accommodation is really nice and the rooms are up-to-date.
I used the fitness room and also this one is quite well equipped. It is just a pitty that I could not find the remote control of the television set in the fitness room, so I had to watch CNN all the time.
I took dinner in the restaurant and the food is really good and not too expensive.
Breakfast in the morning is OK, a lot of newspapers are provided (all AD) so that is really nice when you're traveling alone.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cartagena, null, Colombia
Top Contributor
112 reviews 112 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed September 3, 2013

A new building with all the facilities you can request for an affordable price. Clean, new, well organized, offers huge common rooms for the guests to share. Rich buffet breakfast included in the fare. The car park is not inside the hotel but just in front of it. Strictly recommended for turists and business men.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Hotel Dordrecht / Papendrecht, responded to this review, September 5, 2013
Dear guest,

Thank you very much for the positive comments which you wrote on Tripadvisor. Such comments supports me and my colleagues to provide our guests a good service. The Bastion Hotel Groep strives to always meet and exceed the expectations of our guest.

I hope to meet you again in one of the hotels from the Bastion Hotel Groep.

With kind regards,
Maik Willems
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The Hague, The Netherlands
Top Contributor
80 reviews 80 reviews
29 hotel reviews
Reviews in 42 cities Reviews in 42 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed August 5, 2013

If you're in Dordrecht for business, Bastion is probably the hotel you're looking for! It's not stylish or fancy but has decent and clean rooms, wifi freely available in all rooms, nicely located 500mt from the city centre. If you're spending your holidays with the family, you might probably look for another place.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Hotel Dordrecht / Papendrecht, responded to this review, August 6, 2013
Dear guest,

Thank you for the comments which you left on Tripadvisor. We try to meet the expectations of our guests and I believe we did achieve this.

I hope to meet you again in one of our hotels.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nieuw-Vennep
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 16, 2013

A good clean hotel with nice rooms, good price for the service offered No luxuries but adequate. Friendly staff and a good breakfast. Bathroom clean, but a simple douche curtain makes it not possible to keep it dry: a bathmat should help.

Room Tip: Best price quality relation in the weekend!
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Hotel Dordrecht / Papendrecht, responded to this review, June 18, 2013
Dear guest,

Thank you for the comments which you left on Tripadvisor. We try to meet the expectations of our guests and I believe we did achieve this.

I hope to meet you again in one of our hotels.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bastion Hotel Dordrecht / Papendrecht

Address: Laan der Verenigde Naties 363, 3318 LA Dordrecht, The Netherlands
Location: The Netherlands > South Holland Province > Dordrecht
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Dordrecht
Price Range (Based on Average Rates): $
Hotel Class:3 star — Bastion Hotel Dordrecht / Papendrecht 3*
Number of rooms: 102
Official Description (provided by the hotel):
Bastion Hotel Groep stands for a personal atmosphere, hospitality, comfort and good facilities for an attractive rate. The Bastion Hotel Dordrecht/Papendrecht offers a 24 hour front office, comfortable rooms and an extensive choice of dishes from the a la carte menu in the atmospheric restaurant. Guests are always welcome in the cozy hotel bar or smoking lounge. This lounge contains an LCD television, air-conditioning and relaxing lounge chairs. The hotel also offers a fitness room which guests can use for free, air-conditioning and free wireless internet in the entire hotel. In the lobby the hotel has a computer available, for guests, for free use of the internet. Domestic animals are not allowed. Location / accessibility Bastion Hotel Dordrecht/Papendrecht has a good accessibility by car and is situated nearby the A16/E19 which goes from Rotterdam to Antwerp. The centre of Dordrecht can be reached within 15 minutes by car of public transportation. Dordrecht is a beautiful city, who offers her visitors a look into the history of Holland. Not only with her historical centre, but also with the Dutch Biesbosch. With for example the windmills of the Kinderdijk and the National Bagger museum the region offers a lot of (inter)national visitors. A tour through the canals is definitely worth a try. Rooms The hotel has 62 comfortable Deluxe rooms and 40 comfort rooms. The comfort rooms are equipped with a television, a modem, airconditioniing, a bureau, a safe, free coffee and tea making facilities and a bathroom with a shower and toilet. The Deluxe rooms are more spacious than the comfort rooms and are extra equipped with a bathroom with bath, toilet and hairdryer. Food & Beverage The hotel serves breakfast on weekdays from 06:00 to 09:00 and in weekends from 07:00 to 10:30. The hotel has an attractive restaurant with an extensive a la carte menu. The restaurant is open from 11:00 until 23:00 for lunch and dinner. The hotel bar is open until 23.30. ... more   less 
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