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“Modern, Clean, Quiet, Great Staff - Good place when traveling by car” 5 of 5 stars
Review of Holiday Inn Express Utrecht - Papendorp

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Holiday Inn Express Utrecht - Papendorp
3.0 of 5 Hotel   |   Van Deventerlaan 10, 3528 AE Utrecht, The Netherlands   |  
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Ranked #3 of 21 hotels in Utrecht
Portland, Oregon
Top Contributor
69 reviews 69 reviews
18 hotel reviews
Reviews in 44 cities Reviews in 44 cities
90 helpful votes 90 helpful votes
“Modern, Clean, Quiet, Great Staff - Good place when traveling by car”
5 of 5 stars Reviewed September 21, 2013

We like Holiday Inn Express - we can always count on clean, modern rooms, A/C, and good internet. The extra helpful staff were a plus. The hotel is surrounded by lots of open space and other ultra modern office buildings. It was very quiet at night. Probably a great place to have a conference. The only negative was it was a bit tricky to navigate from the freeway. Coming from the South was not too bad, but on our way back from Amsterdam, the navigation system was all wrong, we missed our turn, and had a long detour back. So be sure you have "maps" to help you back home. "CityMaps2Go" is a great app and doesn't need wifi. PS - Never ever ever drive into downtown Amsterdam - take the train.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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117 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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  • English first
  • French first
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English first
San Diego, California
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 17, 2013

Super modern and new hotel with good included breakfast that felt beyond average. The room was not large but modern, clever, very bright, clean, tastefully furnished, and offered good WiFi connection for free. The bathroom seemed brand new and boasted a super large shower. The bed was comfortable, as was the room overall.

The location is slightly outside the city center but easy to reach by bus in less than 10 minutes from the central station. Unfortunately, the hotel does not feature a restaurant (but does offer some meals) so that food delivery was necessary. The staff was very helpful, even paying the food out of the hotel's pocket and billing it to the room.

All in all, the stay was very pleasant and the place can be recommended.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed September 3, 2013

The hotel is clean. The rooms are incredibly small, even for European standards, and very cramped. There is no closet in the room or place to store clothing. The beds are uncomfortable. The pillows have some rating (soft to firm) but honestly no matter what they say the rating is, all of them pillows I was given in my room were like bags of cement. The air con does not work either. The bathrooms are pretty decent. All in all, its pretty good value for the money, but dont expect to be well rested after spending a few days there.

Room Tip: Try to stay on the lower floors, as the elevator is not that quick
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Utrecht - Papendorp, responded to this review, September 20, 2013
Dear Bobdec,

Thank you for taking the time to write your review about our property. It is always our goal to provide convenient and world class service to our guest. We apologize we were not able to exceed your expectations during your stay. Please be assured that these will be looked into and that your comments will be used to monitor future improvements needed.

Thank you again for your feedback and we hope to welcome you again soon.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corvallis, Oregon
Top Contributor
55 reviews 55 reviews
37 hotel reviews
Reviews in 33 cities Reviews in 33 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed September 2, 2013

I stayed at this HI Express prior to flying out of Amsterdam. The hotel staff members were very cordial and professional. The room was appointed nicely and very clean. The breakfast met my needs. Car parking was covered, free, and safe. This is one of the better HI Expresses that I have stayed at in Europe.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hertfordshire
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 1, 2013

A little out of the way from the hotels near the city center but worth it if you are able to get a form of transport as walking is probably not an option. Cycling can be a small challenge but there is a free courtesy bus to the station. The rooms are always clean, comfortable and well kitted out. This is worth the trek from the city center as the hotels in the center are aged and overpriced. The prices for the HIE are creeping up from when it first opened so it pays to book well in advance if you are able. Breakfast is slated as complementary and quite nice but now this seems to be reflected in the price. Overall this hotel is a pleasant experience and one of my favourites in the city when on business.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Easytobook.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 27, 2013

I've stayed in many budget hotels including a number of Holiday Inn Express (my preferred choice). This place took me by surprise however. For a start, prices were very cheap even for the budget hotel market. But disregarding the price, the hotel is incredibly well presented. Really relaxed, full of comfortable designer furniture, welcoming and professional staff even on arrival at 11.30pm. Rooms were equally lovely and comfortable. Everything new, clean and of a good, even generous, quality. In many respects it is a boutique hotel with all the conveniences and benefits of an efficiently run business travellers hotel. Will definitely be staying again.

Just one word of warning - Utrecht town centre is a 10 minute taxi ride away. There is a free shuttle bus service.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome, Lazio, Italy
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 23, 2013

very very good. best value for money.
free breakfast, abundant and good.
clean modern silent room.
very comfortable beds.
free parking.

lacks four bad rooms good for family travels.
far away from city center (but we had a car...).

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Utrecht - Papendorp

Address: Van Deventerlaan 10, 3528 AE Utrecht, The Netherlands
Phone Number:
Location: The Netherlands > Utrecht
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #3 of 21 hotels in Utrecht
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Utrecht - Papendorp 3*
Official Description (provided by the hotel):
The new Holiday Inn Express Utrecht – Papendorp is ideally located within the main business district of Utrecht. With direct access from highway A2 and A12 the hotel is easy to reach and parking spaces are available. Companies like CapGemini, Mercedes, Siemens, KPN and ATOS are within walking distance of the hotel. Visitors of Congress and Meeting Center Domus Medica will be delighted to experience that the hotel is located at less than 10 minutes’ walk. Also the Jaarbeurs (Congress Center of Utrecht) is in easy reach at only 10 minutes’ drive from the hotel.The soundproof, well-furnished and spacious rooms offer modern equipment like LCD TVs with satellite TV, free Wi-Fi, coffee/tea facilities and a walk in shower. On top of all these facilities, our guests are served a complimentary Continental breakfast. The hotel offers a modern decorated lobby and bar, where our guests feel at ease and can relax with friends and colleagues.With close proximity of the A2 and A12 you can easily travel to many main destinations in the Netherlands (Amsterdam, The Hague and of course Utrecht city center). ... more   less 
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