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“30 min from Amsterdam airport” 5 of 5 stars
Review of Holiday Inn Express Utrecht - Papendorp

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Holiday Inn Express Utrecht - Papendorp
3.0 of 5 Hotel   |   Van Deventerlaan 10, 3528 AE Utrecht, The Netherlands   |  
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Ranked #5 of 21 Hotels in Utrecht
Kenosha
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“30 min from Amsterdam airport”
5 of 5 stars Reviewed August 5, 2013

I usually stop here before catching my plane in Amsterdam. Good prices, clean room, quiet place but average breakfast.
The downside is that it seems there are not so many restaurants close by.
Overall great experience.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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142 reviews from our community

Traveler rating
    61
    61
    16
    3
    1
See reviews for
14
51
3
48
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
London, United Kingdom
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 10, 2013

Had a great stay here when we were over the timewarp festival. Friendly staff, love the new holiday inn express modern decor, apart from the bathroom door abit strange to as its abit see through, not good for privacy if your sharing with a male friend! Breakfast great and bar area great with acesses to the internet which was very handy.

Room Tip: One thing i would say is allow your self enough time to get to airport using taxi as we hit traffic...
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 7, 2013 via mobile

I stayed here during first week of July. I found the hotel's location in Papendorp not to be a problem at all (I tend to do a bit of research beforehand via Google Street Maps, etc). Sure it's located outside the town (it's in the middle of a IT business park) but I found it to be very pleasant.

The quality of the hotel room for me, was very fine. It was spacious and everything worked. I had a bit of an issue with the shower drain on my last day only as it didn't drain water quickly enough and as a result, leaked onto the floor.

The breakfast i found satisfactory but a lot of the meat slices are in packets. This took a bit of getting used to but wasn't a problem overall.

What you have to remember is that this is a Holiday Inn Express and with regard to food, only serves breakfast. There is no restaurant per se on-site but one is located about a 5-10 min walk
away.

Transport links are fine. I like the free shuttle service they provide (it was a real help for me getting to Utrecht Central station in the mornings). In addition, the bus stops are located within a 2 min walk away.

I found the staff to be very helpful overall bearing in mind that I am from England and some of the terms I used they were unsure of (a fault that resides solely with me). Though we had quite a few laughs when I told them about ordering a pint of beer when they refer to it as large.

Overall I am very happy with my experience at HI Papendorp and if in Utrecht again, would be more than happy to book there again

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aylesbury, United Kingdom
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 6, 2013

I use these hotels quite a lot, this one is new and above average with all you would expect.(not a lot)
The location is a bit strange, it is on a business park and if you get there in the evening as I did it is dead. There is nothing there and as there is no food available at he hotel in the evening you have to get a take away or go out to a restaurant.
The breakfast is ok.
Typical of the chain.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Utrecht - Papendorp, responded to this review, July 22, 2013
Dear David T,

We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Nevertheless, we’re sorry for any inconvenience you experienced because we did not live up to your expectations. Though we would prefer you had a better experience, we would like to thank you for sharing your thoughts, and hope you will give us the opportunity to serve you again in the future.

Sincerely,

Ferdinand G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Top Contributor
168 reviews 168 reviews
71 hotel reviews
Reviews in 55 cities Reviews in 55 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed July 5, 2013

It is a new hotel but far from downtown. They have a shuttle but only goes to town once in the morning and returns late afternoon. However several busses not far from the hotel goes to Central Station. But my feeling is that Holiday Inn should have more frequencies in their shuttle. One problem I do encounter is the quality of the pillows. Every time I put my head in the pillow I got pain.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Utrecht - Papendorp, responded to this review, July 22, 2013
Dear ETame,

Thank you very much for taking the time to write your comments. I understand that having transportation and a good night sleep is important and it sounds like we fell below your expectations. I am sorry for any inconvenience you experienced due to the limited schedule of our shuttle service as well as the bedroom pillow. As a Holiday Inn standard we offer both firm and soft pillows on all of our beds to meet the comfort needs of a wide variety of guests. We appreciate your input and we will use this to further improve our hotel so that all of our guests get a great night's sleep.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
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Shenzhen, China
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 19, 2013

The Hotel is brand new, very modern design, nice and spacious rooms, nice bathrooms with shower.
Complimentary breakfast offers all you need to start the working day.
Wifi for free with a speedy connection.
Very friendly staff at front desk and breakfast buffet!
The room rate and pain and huzzle free WiFi and breakfast are just perfect.
Location is a bit off the city center but really calm and nice and very easy to get a taxi or jump on the hotel shuttle (free service) for the short distance to downtown.

Highly recommended !!!
Absolute NOTHING to complain about

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HI_Express_AMSUT, Manager at Holiday Inn Express Utrecht - Papendorp, responded to this review, June 25, 2013
Dear guest,

Thank you very much for your stay with us and your kind words in your review. Your remarks are very valuable to us and to future travellers.
We are indeed very proud of our free high-speed Wifi internet. Also our parking facilities are for free by the way!
We hope to see you back one day in the future.

Best regards,

Klaas-Jan Kos
General Manager
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Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 24 cities Reviews in 24 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 17, 2013 via mobile

Am a regular Holiday Inn business user.
This is an adequate business hotel, does what it ays on the tin.
Apart from one local bar that does some meals nothing else local for the evenings, so you need a car.
Good enough location for the business traveller.
Have no hesitation in using again when in Utrecht / Nieuwegian area.

Stayed June 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HI_Express_AMSUT, General Manager at Holiday Inn Express Utrecht - Papendorp, responded to this review, June 25, 2013
Dear Mr. Terry,

Thank you for your recent stay in our hotel and for your online review. Your remarks are very important to us, as we are trying to improve our service level continiously.
Concerning your remark about the restaurant options in the surroundings, I can inform you that besides the car there are several cheap ways to get around to lots of other restaurants downtown; The hotel has a free daily shuttle bus, direct public bus lines to the central station and a very good negotiated fare for a taxi ride to and from Utrecht city centre.
We hope to see you back soon!

Best regards,

Klaas-Jan Kos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Utrecht - Papendorp

Address: Van Deventerlaan 10, 3528 AE Utrecht, The Netherlands
Phone Number:
Location: The Netherlands > Utrecht Province > Utrecht
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Wheelchair access
Hotel Style:
Ranked #5 of 21 Hotels in Utrecht
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Utrecht - Papendorp 3*
Official Description (provided by the hotel):
The new Holiday Inn Express Utrecht – Papendorp is ideally located within the main business district of Utrecht. With direct access from highway A2 and A12 the hotel is easy to reach and parking spaces are available. Companies like CapGemini, Mercedes, Siemens, KPN and ATOS are within walking distance of the hotel. Visitors of Congress and Meeting Center Domus Medica will be delighted to experience that the hotel is located at less than 10 minutes’ walk. Also the Jaarbeurs (Congress Center of Utrecht) is in easy reach at only 10 minutes’ drive from the hotel.The soundproof, well-furnished and spacious rooms offer modern equipment like LCD TVs with satellite TV, free Wi-Fi, coffee/tea facilities and a walk in shower. On top of all these facilities, our guests are served a complimentary Continental breakfast. The hotel offers a modern decorated lobby and bar, where our guests feel at ease and can relax with friends and colleagues.With close proximity of the A2 and A12 you can easily travel to many main destinations in the Netherlands (Amsterdam, The Hague and of course Utrecht city center). ... more   less 
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