I always try to start a poor review with something positive, but I really found little positive about this stay. I will say that the whole place was very clean!
On arrival, I was greeted to a cloud of cigarette smoke in the lobby - which is adjacent to a snooker / games room. Checking in took a while. The room was basic and having booked a double room I was disappointed to find two small single beds. I found the wifi very slow (although I should say other colleagues thought it was fine). They advertise lunch from 11:00 to 23:00 but when I went down for lunch at noon, the entire restaurant (if you could call it that) was reserved. I was seated in the nearby lounge area and given a drink and a menu. It was another 30 minutes before I could attract someone's attention to order a toasted sandwich (which was quite nice).
Generally, I found the staff to be sullen and unhelpful from the get-go.
Others on Tripadvisor spoke about the railings around the hotel. I thought this was funny until I saw what they were talking about. It was like a jail and in the evening the large gates were closed over. In a quiet and dark area, it was not pleasant to have to use your key to open the gate and wait while it opened.
I would never stay in this hotel again and would not recommend it to colleagues.
- Official Description (provided by the hotel):
- Bastion Hotel Groep stands for a personal atmosphere, hospitality, comfort and good facilities for an attractive rate. Bastion Deluxe Hotel Utrecht offers a 24 hour front office, comfortable rooms and an extensive choice of dishes from the a la carte menu in the atmospheric restaurant. For relaxation and a nice ending of the day guests are always welcome in the cozy hotel bar or smoking lounge. This lounge contains an lcd television, air-conditioning and relaxing lounge chairs. The hotel also has free wireless internet in the entire hotel. In the lobby the hotel has a computer available, for guests, for free use of the internet. Domestic animals are not allowed. Location / accessibility The location along the A12/exit 17 makes the hotel well accessibleby car and the hotel offers free parking. For business meetings the hotels has nine meetingrooms, which are suitable for 14 up to 36 people. De well equipped rooms offer a plasma tv with a beamer, a laptop connection and air - conditioning. It is also possible to make a reservation for packages including lunch and dinner. From the hotel the Jaarbeurs, the Uithof and the shopping mall of Utrecht are easy to reach. De Fast Tram takes guests within approximately 5 minutes to the Jaarbeurs as well as the centre of Utrecht. In the centre guests will find beautiful historical buildings, churches, museums and a lot of shops for hours of shopping pleasure. Rooms The 80 comfortable rooms in the hotel are equipped with two twin beds, a television, a telephone, a modem, a safe, free coffee and tea making facilities and a bathroom with a shower and toilet. The Deluxe rooms are more spacious than the comfort rooms and are extra equipped with a bathroom with a shower, a toilet and a hairdryer. Food & Beverage At Bastion Hotel Utrecht guests can enjoy an extensive continental breakfast buffet, on weekdays from 06.00 Till 09.00 And in weekends from 07.00 Till 10.30. The atmospheric hotel is opened from 11.00 Till 23.00 For lunch and diner. When guests have a very busy schedule they can ask the hotel staff about the possibilities for a lunch package. The cozy hotel bar is opened till 23.30. ... more less
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