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“NH - Needs reHabilitation!” 3 of 5 stars
Review of NH Utrecht

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NH Utrecht
4.0 of 5 Hotel   |   Jaarbeursplein, 24 | Central Station Area, 3521AR Utrecht, The Netherlands   |  
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Ranked #12 of 21 Hotels in Utrecht
Dublin, Ireland
Top Contributor
84 reviews 84 reviews
38 hotel reviews
Reviews in 37 cities Reviews in 37 cities
260 helpful votes 260 helpful votes
“NH - Needs reHabilitation!”
3 of 5 stars Reviewed June 21, 2013

As per previous reviews, stayed here for 3 nights for a conference in Utrecht University. Good location, near central station and buses and connections to Schiphol airport. Concrete tower in a 1960s concrete jungle in the middle of redevelopment. Hotel public areas are fine, staff are very helpful, pleasant but bedrooms, corridors, upper floors need; a face-lift, gussy up, make over, overhaul, reconditioning, refit , refresh, refurbish, rehabilitate, rekindle, remake, remodel, renew, repair, restore, resurrect, resuscitate, revamp, revitalize, revive, revivify, spruce up, updating asap.
First impressions were 'heartsink', chewing gum in carpet, torn scuffed wallpaper, scorched headboard below halogen bedside slight, repaired but not repainted door architrave, missing security chain for the door.
Bathroom fixtures and fittings were outdated but adequate, shower head hose was discoloured and corroded, (made me wonder about legionella pneumophila, thankfully no issue).

For the price I've stayed in better University halls or student accommodation. But on balanced its functional, proximate to all amenities, city centre and travel connections and the staff are professional.
Wi-fi was a tad 'fussy' with Swisscom and you had to get a voucher for each day and had to keep logging on if computer went to powersave or screensaver.

Room Tip: Westsplein side
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  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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601 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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English first
Montreal, Canada
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed June 18, 2013

By far, the worst hotel that I've seen this year.
1) Parking is ridiculous-they lock your car with a kind of metal beam, so once that you are parked, farewell! It will be very difficult to take the car and go somwehere quickly and back. And it costs 17 Euro.
2) Hotel is outdated, paint on the walls is from 1970's, old, ugly and dirty.
3) Internet is a problem, you receive a ''free'' coupon for 24 hours in a row. It works very bad and I'm not sure it lasted for 24 hours. I had to buy internet for 9 Euro.
4) Breakfast is 19 Euro.
5) Is a construction site on the back of the hotel, you'll be awake at 6:00 am with drilling noise on your ears. I hope this is just a temporary situation.

Room Tip: Go to Karel V, Carlton President or the other hotels listed on top 5 on trip advisor, this is a nigh...
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  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxfordshire
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 16, 2013

Normally stay across the way, and only reserved here out of necessity. Have other reviews that talked about the old decor and equipment. I had thought people were exaggerating, but it's true. Only the TV was modern. The room size was good and clean...

  • Stayed May 2013
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
142 reviews 142 reviews
84 hotel reviews
Reviews in 55 cities Reviews in 55 cities
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed June 8, 2013 via mobile

Stayed at this place for the 2nd time. It’s probably the most convenient location you can find in Utrecht if you are getting in from the train and out again the next morning. Rooms are basic, internet is ok ok, breakfast is a rip off – 19 Euros. If you’re just looking to crash for the night – this is the place to go. I’ll be back.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Top Contributor
230 reviews 230 reviews
105 hotel reviews
Reviews in 89 cities Reviews in 89 cities
107 helpful votes 107 helpful votes
3 of 5 stars Reviewed June 6, 2013

The proximity to the Central Train Station is the primary redeeming feature of this rather characterless concrete property in downtown Utrecht. Unfortunately, Utrecht is going through a 20-year rebuilding phase, and the hotel is at the centre of a construction site. Who knows, maybe it too is scheduled for demolition. The rooms are OK, bathrooms a little small, beds short, windows sealed (which keeps the dust out). Breakfast was generally excellent. The lifts are tiny - five squeezed in this morning, despite a theoretical capacity of 12. There is little that could be improved, so demolition might be the only way.

Room Tip: Westerly views are more pleasant - Easterly is the construction site.
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  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorkshire, UK
Senior Contributor
40 reviews 40 reviews
29 hotel reviews
Reviews in 26 cities Reviews in 26 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed June 5, 2013

Having read some reviews before I left I was pleasantly surprised when I arrived. Communal areas looked nice, check in was friendly and efficient. Unfortunately when you leave the reception and the lift doors open at the bedrooms it's a different world. Corridors are in need of renovation, all doors make you wonder what the quality of the room would be like. The actual room was OK, comfy beds, lots of space, wardrobe and full length mirror, tv etc. The bathroom was probably clean but just looked grubby, and in need of an upgrade, but it was functional, and the shower was OK
WiFi is free throughout the hotel and was sufficient for my needs.
I've seen bigger selections for breakfast, but this hotel had most things, juices, fruit, yoghurt, cereal, breads, hot drinks, and a few hot breakfast items. Again the staff in the breakfast area were friendly and quick to clear empty cups and plates.
I'd probably try the Park Plaza next time, whilst I wouldn't rush to recommend the NH it wasn't that bad either.
First impressions good, staff good, rooms poor.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed June 4, 2013

I travel to Utrecht for business, and need to be close to the train station so this is my hotel of choice. I've stayed here now a few times, and the staff are always helpful and friendly and the room is comfortable. The general feel of the hotel is a little tired, but for a 1-night stay it is absolutely fine, and the facilities reasonable.

A nice touch is the make-up mirror and feminine touches (toiletries/magazines) for female guests.

The breakfast is expensive, but the quality of the breakfast has improved and I was very impressed on my recent trip with the array of fresh fruit and fruit juices.

All in all, it's a friendly hotel with good staff and a good choice for location and price.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NH Utrecht

Address: Jaarbeursplein, 24 | Central Station Area, 3521AR Utrecht, The Netherlands
Phone Number:
Location: The Netherlands > Utrecht Province > Utrecht
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Luxury Hotel in Utrecht
Price Range (Based on Average Rates): $
Hotel Class:4 star — NH Utrecht 4*
Number of rooms: 276
Official Description (provided by the hotel):
Nestled among historic canals and quaint streets, the NH Utrecht provides guest with a centrally located yet peaceful urban retreat. ... more   less 
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Also Known As:
Nh Utrecht Hotel Utrecht
Nh Hotels Utrecht
Nh Hotel Utrecht

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