I chose this over the NH Central as I thought it would be easier to find from the station.
Usual catalogue of errors for the NH chain..I turn up late in the evening and am checked into a smoking room - which I don't realise until the next day. Although it is an "executive" room, the carpet is worn, the paint work is dented and chipped, and the curtains too short.
Second evening, I have to go downstairs and asked to be moved, as the smell is too much. I get downgraded to a "regular" room - which turns out to be much nicer - even though there are fewer amenities in the bathroom, no make up mirror, and no minibar. There is a large stained patch on the carpet outside the room, and the door looks as if it has been kicked open at some point.
The hotel has 20 floors, and 3 very small, very slow lifts. These also could do with some TLC - the paintwork is chipped, and there are chunks out of the woodwork.
The lobby bar is a saving grace - the staff are friendly, the menu is good. As long as it isn't cold outside, it's fine - because everytime the door to the terrace is opened, there is a howling gale through the place. Guess where the smokers go - don't sit too near the door. And service is also slow. I also asn't overly impressed with the number of people who manage to get just outside the revolving doors before stopping to light up - there must have been 20 to 30 people one day - not nice.
The internet - what can we say? I checked in Monday, and it was working OK in the evening. I went out to work Tuesday, came back, it wasn't working. Wednesday I had planned to work from the hotel - emails, web conferencves etc - no internet. I spend 20 minutes on the phone to our company IT unhelp dept, complaining; eventually I decide to see if it works in the lobby - no such luck. so no internet, and no phone. Can't wait to see how much an hour and a half on my mobile is going to cost. Thursday, no internet. A sign in reception would be useful here...
Plus points - the bathrooms and the sheets were clean and the bed wasn't too soft. The chair is too low to sit at the desk for working, and there aren't enough lights. Or switches. The curtains dont meet in the middle, so it's never dark. The entire are surrounding is a building site, and there's no parking. The air con is a unit under the window which is ancient, and really noisy. Even when it's switched off, it sits and gurgles! At least it;s efficient.
Next time, I stay elsewhere. The wifi is free - so you can't even ask for a refund!
- Official Description (provided by the hotel):
- Nestled among historic canals and quaint streets, the NH Utrecht provides guest with a centrally located yet peaceful urban retreat. ... more less
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- Also Known As:
- Nh Utrecht Hotel Utrecht
- Nh Hotels Utrecht
- Nh Hotel Utrecht