Stayed here one day in July. We reserved the golden room but at check-in it turned out that room was double booked so we were given the white room. Staff gave us a key, waved us to the stairs and that was it. Not much service here because they're to busy running the downstairs restaurant and bar.
The room was nice, clean and looked very stylish but comes with a few impracticalities. For example there's a hairdryer in the bathroom but no power socket! (In fact we had to look very hard in the room to eventually find one (!) extra power socket somewhere hidden away in a corner) The shower is open so the whole bathroom gets wet when taking a shower and it's impossible to put stuff on the sink of bath so we ended up putting our shower gel and shampoo bottles on the floor. And as mentioned in other review we also missed the option for more light than only the mood light, especially in the bathroom. The next morning only one staff member was present so everyone had to wait very long for breakfast and check out.
On a positive note, the rooms are very cosy and the downstairs restaurant is great. Bus #5 to the center and train station of Utrecht stops right in front of the hotel. Would stay here again if they hire someone to run the hotel fulltime and make the rooms a little bit more practical.
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