I was surprised to read the negative reviews here. I found both Elsa and Gianfranco to be lovely people, who always had time for me and have great charisma. Breakfast was typical Dutch breakfast, but with the added bonus of fantastic coffee. Elsa even made me a pack lunch when I had to be in the office early, which was great and met my needs. The room was large, a double bed and clean. The toilet and shower were shared, but I didn't find this a problem. The location is in a nice part of Utrecht, a quick bus ride to the center or get hold of a bike and its a 10 minute ride - there are parks nearby as is a small supermarket. I liked the hosts and the overall stay was great. The part I disliked was that while staying there were road works which were happening nearby and this meant the bus was on a reduced service.