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“Excellent Hotel,Pleasant Staff, Very modern construction” 5 of 5 stars
Review of Mercure Hotel Amersfoort Centre

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Mercure Hotel Amersfoort Centre
4.0 of 5 Hotel   |   De Nieuwe Poort 20, 3812 PA Amersfoort, The Netherlands   |  
Hotel amenities
Ranked #3 of 13 Hotels in Amersfoort
Ostrava, Czech Republic
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Excellent Hotel,Pleasant Staff, Very modern construction”
5 of 5 stars Reviewed July 11, 2013

Excellent Hotel,Pleasant Staff, Very modern construction.Its a new hotel. There was a minor accident when I was checking in my son ( 2yrs) leg got entangled in the revolving entrance door. The gentleman at the reception was quickly reacted and stopped the door by pressing emergency button. Called doctor and ambulance. arranged a visit to the nearby hospital. Fortunately he had a little sprain in his foot but no injury or fracture. The room and bathroom was excellent. Excellent BED in the room.

Also the Parking was underground and free ( very rare in this part of the world)
Restaurant and Bar is also very nice.

I would definately recommend this Hotel for your stay. A value for money.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin L, General Manager at Mercure Hotel Amersfoort Centre, responded to this review, July 13, 2013
Dear Santoshpandeyca,

Thank you for sharing your review with other travelers on TripAdvisor.

I am thrilled to ready that you find our staff to be very helpful, friendly and able to help you immediately. These are some of the character traits on which we select our wonderful team members.

We look forward to welcoming you again in the near future

With kind regards,
Martin Lindlauf
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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333 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Cape Town Central, South Africa
1 review
4 of 5 stars Reviewed June 17, 2013

Friendly reception, could check in earlier. Good location, walking distance to town and to station, free parking. Spacious rooms with fridge and kettle. Good supermarket just across street and some shops in the same complex as hotel. Very good value for money, online rate included breakfast. Would book this hotel again.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin L, General Manager at Mercure Hotel Amersfoort Centre, responded to this review, June 23, 2013
Dear Nala 2007,
Thank you for your review and the compliment towards our team members.
We look forward to welcoming you again to our hotel.
With kind regards,
Martin Lindelauf
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed June 16, 2013

This is a new hotel and it has it's share of teething problems. I stayed on 2 separate occasions: for 10 nights and for 22 nights:

The good: Brand new hotel -- new beds, new (and large screen) TV, close to Amserfoort town centre (10 mins walk), close to Amserfoort train station (10 mins walk) and directly across the street from grocery store, fast food outlets and movie theater.

The bad:
1) One person at the reception (you should see the lines during peak check-in/check-out times)
2) Coffee -- my room came with Nespresso machine, but had to repeatedly ask for coffee for the machine
3) News Paper Delivery-- Staff asked what paper I wanted, but delivery was poor, some days I got a paper, other days got a paper but not the one that I ordered and other days no paper at all.
4) Restaurant -- or rather lack of hotel restaurant. A restaurant is in same building as hotel, but not part of the hotel. And it is expensive (17 Euro for breakfast). Dinner is all you can eat in 2 hours (27+ Euro) or 3 hours (31+ Euro) -- with very limited ala carte menu. However many restaurants / shopping in Amersfoort town centre.
5) Room cleaning -- very hap-hazard, sometimes did a good job, other times not, sometime forgot to leave clean towels, other days got double the towels
6) Le Club points -- I have had to fight to get my Le Club loyalty points (on both occasions)

In summary, good hotel, although probably not

Room Tip: Ask for room away from construction site (on one side of the building). Corner rooms are large (and...
See more room tips
  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin L, General Manager at Mercure Hotel Amersfoort Centre, responded to this review, June 18, 2013
Dear Guest,

First of all we would like to thank you for the time taken to write down the remarks regarding your stay.

As mentioned by you we are open since few months and daily we are improving our services to our guests. We can inform you that all your remarks have been discussed with the department head involved.

Good news is that from the 1st of July 2013, we will manage directly the breakfast.
Concerning your Accor Le Club points they are added to your card (apologize for the delay).

We apologize for the inconveniences caused to you during your stay with us, and hope that you will allow us the opportunity to show you our high standard of hospitality during your next stay.

Hopefully we can welcome you back to the Mercure Hotel Amersfoort Centre in the future.

with kind regards,

FS Apreda
Front Office Manager
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Scotland
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed June 13, 2013

I've been coming to Amersfoort for around 18 months now. I usually stay in the NH but thought I'd give this hotel a try instead. All in all I'm relatively happy but there a few points the management should address.These are room cleaning and taxi's.

Plus points:
Looks modern
Great location - Cinema, supermarket and canal just across the road.
Very good breakfast & nice bar. In fact, the restaurant and bar are the two main reasons I'll likely come back here instead of the NH. That said, the restaurant isn't part of the hotel so your bill cannot be added to your hotel tab. You can do this in the bar though.

Negatives:
Room cleaning isn't the greatest. My room was serviced and maid had rinsed out a dirty glass then placed it back on the bathroom counter. Certainly not 3 or 4 star service there.
Staff numbers: I've only ever seen one member of reception staff in the hotel at any one time.
Taxis: Mercure seem to favour a local company called Bestax. If you're on business its not the sort of cars you want to use. Dated and sometimes smelling of smoke etc. I usually use Taxi Boute as they are very clean and modern vehicles. I have ended up organising my own taxi's in the morning.

In summary: Good, not great but generally better than the NH Hotel due to the restaurant and bar.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin L, Front Office Manager at Mercure Hotel Amersfoort Centre, responded to this review, June 18, 2013
Dear Mr. Sigur,

First of all we would like to thank you for the time taken to write down the remarks regarding your stay.

As mentioned by you we are open since few months and daily we are improving our services to our guests. We can inform you that all your remarks have been discussed with the department head involved.

We apologize for the inconveniences caused to you during your stay with us, and hope that you will allow us the opportunity to show you our high standard of hospitality during your next stay.

Hopefully we can welcome you back to the Mercure Hotel Amersfoort Centre in the future.

with kind regards,
FS Apreda
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zwolle, Holland
Top Contributor
67 reviews 67 reviews
65 hotel reviews
Reviews in 37 cities Reviews in 37 cities
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed June 5, 2013

It's a brandnew hotel so you expect a lot. And you get only average. At checkin the clerk takes a few calls and talks with me at the same time, how rude!
You also must pay 50 euro's for expenses at checkin, but there is no minibar and the restaurant and bar is from another company. So why the 50?
On a sunday night the hotel dit not have a lot of guests but we were getting a room at the pretty sight of a construction area.

The shower and the WIFI are great but the TV signal is very poor.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin L, Owner at Mercure Hotel Amersfoort Centre, responded to this review, June 6, 2013
Dear Jasper, I am sorry to read that the hotel did not meet your expectations. We will take your comments into our meetings, and I can assure you that appropriate actions will be taken by us.
With kind regards,
Martin Lindelauf
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Milan, Italy
1 review
5 of 5 stars Reviewed June 4, 2013

Charming rooms with all facilities included. It was a good choice far from the crowded Amsterdam. We all loved it. A buffet restaurant at the top level, even though it's another property, completes the vacation.Very nice people at the reception, not always easy to find around Holland.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin L, Owner at Mercure Hotel Amersfoort Centre, responded to this review, June 6, 2013
Dear Cookymilano, thank you for the comments. It was good te read that the service and accomodation did meet your expecations. Thank you for sharing this information with all other potential guests.
I hope to meet you again in the near future at Mercure Hotel AMersfoort Centre
With kind regards, Martin Lindelauf
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Hotel Amersfoort Centre

Address: De Nieuwe Poort 20, 3812 PA Amersfoort, The Netherlands
Location: The Netherlands > Utrecht Province > Amersfoort
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 13 Hotels in Amersfoort
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Hotel Amersfoort Centre 4*
Number of rooms: 142
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