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“EXCELLENT CHOICE BUT .....................” 4 of 5 stars
Review of Sandton Hotel Pillows Zwolle

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Sandton Hotel Pillows Zwolle
4.0 of 5 Hotel   |   Stationsweg 9, 8011 CZ Zwolle, The Netherlands   |  
Hotel amenities
Ranked #6 of 9 hotels in Zwolle
Bodegraven, The Netherlands
Top Contributor
66 reviews 66 reviews
39 hotel reviews
Reviews in 40 cities Reviews in 40 cities
39 helpful votes 39 helpful votes
“EXCELLENT CHOICE BUT .....................”
4 of 5 stars Reviewed May 13, 2013

The Pillows Hotel is absolutely superb in each and every aspect.
Just 1 remark ............ the climate control.
The weather was nice (better than expected) when we arrived.
We had been allocated room 107 and the temperature in the room was just too high, not pleasant. No possibility to open the window and no controlpanel in the room to set the AC. It appears that there is AC in the hotel but it is centrally managed by an outside company.
We decided not to sleep in this room and went back to reception. Apparently our remarks were not new to the staff and they were most understanding and helpful. We were moved to room 112 (at the front of the hotel) that did have an individual AC indeed and it was set rather low.
We were happy with the solution and went out for the evening. Upon our return we found the temperature in the room still on the high side. Obviously the AC did work, but just a bit.
We decided to give it a go but our sleeping was not comfortable, unfortunately.
Bottomline: all is fine in this hotel but we will not come back until this is solved.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MirandaBouwmeester, General Manager at Sandton Hotel Pillows Zwolle, responded to this review, July 14, 2013
Thank you very much for your review on this site. It is true that hotel Pillows has centralized climat control and we have had some problems with the system lately. Our supplier is working really hard to solve the issues. At the moment (July 13th) we have already solved 95% of the issues and the climat seems to be more under control than the last weeks. If you are planning to visit Zwolle again, do not hestite to contact me via pillowszwolle@sandton.eu. I hope can help you out with a good offer for a new stay. Kind regards,
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83 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Polish first
  • Any
English first
The Hague, The Netherlands
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed May 5, 2013

Sandton Pillows Zwolle is a good choice, easily accessible by train and car (there is parking for a fee). It is a short and very pleasant walk into the old town. We had two rooms ( I'll explain below....) in the original part of the hotel. Rooms were good size, well appointed and inviting except that out first room (111) was too warm....the windows don't open and the air con was simply not up to it. To her credit the reception manager looked into it and when the issue couldn't be resolved, offered us another room without any fuss. She was also helpful in providing advice on directions and the layout of the old town. While we did not use them, the bar area looked welcoming and there is a side terrace for the warmer months. Breakfast was fine, but agree with others that at euro 20, it is more than usually overpriced; and for a a hotel of this price guests shouldn't have to chase hot water for tea. There are plenty of dining choices in town, so unless you really feel the need to breakfast on site, give it a miss. Zwolle is a lovely buzzing town and the Sandton is a good place to start.

Room Tip: Ask for a room that has windows that open; if you can stretch to it suite 211 is good on all counts.
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MirandaBouwmeester, General Manager at Sandton Hotel Pillows Zwolle, responded to this review, May 13, 2013
Dear Beeton, Thank you for your feedback and kind words regarding our service from reception and our front office manager. Your comments about service for coffee or tea in our breakfast are discussed with the team. Each guestcomment helps us to improve service. Hope to welcome you back in Zwolle!
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Lucerne, Switzerland
Senior Contributor
46 reviews 46 reviews
38 hotel reviews
Reviews in 33 cities Reviews in 33 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed May 5, 2013

Location great, service great, staff excellent.
It is a pla e where you really feel well, it is personal, has style and the location is great too.
Rooms and public areas are tastefully decorated / designed. Rooms are quite spacious which in Holland in suchs small hotels is not always common.
Only little minor point is that you can not control the room temeparture yourself. It was quite warm in the room and the wondows could not be opened neither.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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MirandaBouwmeester, General Manager at Sandton Hotel Pillows Zwolle, responded to this review, May 13, 2013
Dear Crococat,
Thank you very much for your review and lovely feedback about our hotel. We hope to have you as our guest again in the future!
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Nashville, Tennessee
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed April 28, 2013

Let me say that this hotel is very convenient to the railway station. The staff are very accommodating and friendly. But the room I was given was beginning to show it's age. There were lots of stains in the carpeting. Stains that are very easily removed by a spot remover solution or a gentle steam cleaner. I also noticed that the paint on the walls near the area where the wall meets the ceiling was peeling away in a few areas. Also much to my disappointment the housekeeper threw away some of my toiletries including my special bar of soap, and my turkish cotton facecloth came up missing on my next to last day in the hotel. I did not say anything to the front desk though. I figured the damage was done. I did not partake of the breakfast in the mornings as it was way too expensive. I would recommend this hotel only for a stay of a day or two but no longer.

Room Tip: ask for a room away from the elevator
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  • Stayed March 2013, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MirandaBouwmeester, General Manager at Sandton Hotel Pillows Zwolle, responded to this review, May 13, 2013
Dear Jonjon86,
Thank you very much for your review on this website. I am sorry to read that there were some remarks about the room and our housekeeping staff. It would have been helpful if you had mentioned it during your stay so we would be able to do something about it. For now I just want te let you know that your remarks are discussed with the team to improve service. If you ever have plans to visit Zwolle again, do not hesitate to contract me. Kind regards,
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Brighton, United Kingdom
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 28, 2013

I stayed in this hotel with my family to celebrate my 50th birthday. What I liked most of this hotel was the great staff, not only did they make you feel welcome but the waiters in the restaurant remembered what I like to drink and knew my name. They automatically reserved us a table without having to ask, for breakfast and dinner. The chef prepared a special 5 course meal and made sure we enjoyed it! She even took the time to come and say hello.

The rooms and bathroom were large, clean and welcoming.

On top of that the hotel is a 5 minute walk from the train station and a 10 minute walk to the center of Zwolle.

Overall we all really enjoyed our stay in this hotel and would recommend it to others. I specially want to thank Roman and Evelyne who went over and beyond of what I would expect them to do.

Room Tip: We stayed in the suites and royal deluxe rooms which where both great value for money. Please not th...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MirandaBouwmeester, General Manager at Sandton Hotel Pillows Zwolle, responded to this review, May 13, 2013
Dear Marion G. Thank you very much for you kind and great review on this website. I gave your compliments to our Chef, Roman and Evelyne. Thank you for that! If you ever have plans to visit Zwolle again, more than welcome back! Kind regards,
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Bucharest, Romania
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 15, 2013

A very nice hotel with great location. I stayed here one week, being in a business trip in Zwolle. The room was quite big and the bathroom the same.
What I didn't liked at all was the lights in my room which were so dim.
Excelent breakfast but quite expensive !

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MirandaBouwmeester, General Manager at Sandton Hotel Pillows Zwolle, responded to this review, May 13, 2013
Dear Shtrumf,
Thank you for your review and feedback about the lights in your room. It helps us to improve quality and service overall. Kind regards,
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The Hague
Top Contributor
54 reviews 54 reviews
36 hotel reviews
Reviews in 34 cities Reviews in 34 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 4, 2013

We decided to stay at this hotel while we were enjoying the dinner at The Librije restaurant in Zwolle...
The room are nice, sleeping very good, staff friendly, but..do not expect any service at the bar or for breakfast !
We were either very unlucky or this hotel is not interested in doing business apart from renting the rooms.
We were willing to have a glass of Champagne at 18h00 before going to the restaurant (maybe even a bottle..) but after 15mns waiting we decided to try our luck somewhere else..
Next morning, at 09h30, the buffet breakfast was almost empty (not refilled..) and for the first time of my life I had to "beg" for a cup of (bad) coffee..
But as mentioned before, rooms were ok and staff friendly.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MirandaBouwmeester, General Manager at Sandton Hotel Pillows Zwolle, responded to this review, March 11, 2013
Thank you very much for your feedback regarding our service. I am very sorry to read that you have experienced it this way. Bad service is never our intention. I have shared your experience with our team so we can take notice of your feedback. If you ever have plans to come back to Zwolle, please do not hesitate to contact me. I would love to help you in the future.
Kind regards,
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Additional Information about Sandton Hotel Pillows Zwolle

Address: Stationsweg 9, 8011 CZ Zwolle, The Netherlands
Location: The Netherlands > Overijssel Province > Zwolle
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #6 of 9 hotels in Zwolle
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sandton Hotel Pillows Zwolle 4*
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