The Pillows Hotel is absolutely superb in each and every aspect.
Just 1 remark ............ the climate control.
The weather was nice (better than expected) when we arrived.
We had been allocated room 107 and the temperature in the room was just too high, not pleasant. No possibility to open the window and no controlpanel in the room to set the AC. It appears that there is AC in the hotel but it is centrally managed by an outside company.
We decided not to sleep in this room and went back to reception. Apparently our remarks were not new to the staff and they were most understanding and helpful. We were moved to room 112 (at the front of the hotel) that did have an individual AC indeed and it was set rather low.
We were happy with the solution and went out for the evening. Upon our return we found the temperature in the room still on the high side. Obviously the AC did work, but just a bit.
We decided to give it a go but our sleeping was not comfortable, unfortunately.
Bottomline: all is fine in this hotel but we will not come back until this is solved.