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“Very nice hotel - close to the city” 4 of 5 stars
Review of Mercure Hotel Zwolle

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Mercure Hotel Zwolle
3.0 of 5 Hotel   |   Hertsenbergweg 1, 8041 BA Zwolle, The Netherlands   |  
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EARLY BOOKING - UP TO 30%
Ranked #5 of 9 hotels in Zwolle
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187 people have reviewed this hotel

Traveler rating
    51
    94
    36
    5
    1
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Spanish first
  • Any
English first
London
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 24, 2013

I started composing this review on the Saturday in the shower with some pretty positive things to say about this motel.

It’s ideally situated in my opinion for motorcyclists visiting MotoGP/WSB/BSB events, who are taking the Monday afternoon ferry home from Hook of Holland. It’s close to the motorway intersection & well sign-posted and within an easy ride from the circuit and then on the next morning to the ferry.

Semi-secure parking, all the comforts of a modern hotel and with some nice design touches that made it feel a little bit “special”.

Breakfasts on Sunday & Monday mornings were very good. Toms in cheese, Scrambled Eggs, cocktail sausages & that “bacon” the Continentals have, get you a “Full English” if that’s your preference. Continental bread & rolls with cheese, meat & fish slices if it isn’t &/or you can eat as much as I do. All supported by the usual “healthy” cereal options (which I ignore). Good juice. Good Coffee. Good Teas including herbal.

Evening menu wasn’t exciting or extensive, take a cab into town (E15 including tip each way) for that, but it was inoffensive, filling and there were choices for vegetarians (we recommend the Goat’s Cheese filos btw).

But.

On Saturday night we got back to the room to find the toilets had apparently backed up and the smell of sewage drove us out of the room into the corridor.

The hurried move to a less well-positioned room lost/mislaid some key essentials (my sterling money clip for example) and the bathroom light flicked in an alarming, irritating and headache inducing manner.

That raw sewage smell drew our attention to the flies that plagued us & our food, both at the bar and at breakfast. We assumed the two were connected.

On Check-Out we expressed our disappointment to the Weekday Commercial Manager, the Weekend CM wasn’t sufficiently empowered to offer us anything in compensation beyond a voucher for a free drink at the bar, an offer we’d found insulting & rejected.

As I’d paid for the weekend up front, Henriëtte was only able to promise us 50% off of our next visit to the Mercure Zwolle, an offer we accepted as, as you’ve gathered from the opening paragraph or 2, I’m probably going to go back there for 2014 because of it’s convenience.

Hope that helps you.

Room Tip: Floor 3 overlooking the fields is good, Floor 1 overlooking the car-park & you can see the bikes
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HEvenhuis, Manager at Mercure Hotel Zwolle, responded to this review, September 26, 2013
Dear guests,

I would like to start by thanking you for taking the time to write a review of Hotel Mercure Zwolle on Tripadvisor.
May I offer our heartfelt apologies regarding the smell in your bathroom. After a full investigation with our technical department, we discovered that the floordrain in the shower has not been closed correctly after cleaning the shower. I have instructed the housekeeping to ensure this does not happen again.
We hope this experience will not alter your confidence in Hotel Mercure Zwolle and that you will give us the opportunity of welcoming you again.

Kind Regards,
Henrïette Evenhuis
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derbyshire
Top Contributor
126 reviews 126 reviews
75 hotel reviews
Reviews in 80 cities Reviews in 80 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed September 7, 2013

Reception was excellent ,the staff being welcoming,happy,smiling and helpful.
The room was standard Mercure, but more than adequate and a very good advanced booking price. Flat screen TV has a number of BBC channels for the English speakers. Large car park..paying of course now that hotels have discovered a new source of income from motorists.
The Hotel was difficult to find by satnav as the road to access the hotel from the south has been blocked with fixed bollards. We managed to get around this only by driving through someones car park. If driving ,try to come in from the north.
We didn't have breakfast due to the crazy price. Euro16.50 for some coffee and a bowl of fruit was a non starter.
The hotel was a good stop over which happened to fit in with our itinery.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gaayo K, General Manager at Mercure Hotel Zwolle, responded to this review, September 10, 2013
Thank you for the nice words "Excellent value"
Some navigation systems do not guide you the wright way to our Hotel, Next time follow the signs to get to the hotel.
Best regards
Gaayo Kuitert
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The Hague, The Netherlands
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 3, 2013

I have been there with my boyfriend and our dog for a weekend and I was totally impressed by everything. Location is perfect, just a few minutes from the highway, hotel is easy to reach. No noises at night because of good windows. City center of Zwolle just 10 minutes away by car. We have been welcomed there with an honest smile. Excellent rooms, very very clean. Practical bathrooms fully equipped with everything that you possibly want.
Breakfast was delicious (even a la carte possible). Very friendly and helpfull staff. Green fields all around the hotel. I would recomment it in a second and we plan to go there in the near future.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gaayo K, General Manager at Mercure Hotel Zwolle, responded to this review, September 5, 2013
Thank you for this very nice review, we are totally impressed by the words you used.
Best regards,
Gaayo Kuitert
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Creetown, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 24, 2013

Room was ok nice view on meadows, problem was there was a freezing draught in our room. After a phonecall within one minute a boy came to sort out the airco. breakfast the things that were there were fine, but it seemed there were missing the spoons,. People at the reception desk were helpful and gave us the address and a map of a restaurant in the neighbourhood, they have an elevzator s well, so no climbing staircases, price was a bit high. I found the air of the smokers was still hanging around a very littlebit, though only in the hallwY,not int the rooms themselves though. there was a huge fine on smoking in rooms. The entrance for the parking was a bit confusing, as it seemed to need a ticket. But when you read it well it said the customers of the hotel could park their car free.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HEvenhuis, Manager at Mercure Hotel Zwolle, responded to this review, August 27, 2013
Dear guest,

Thanks for taking the time to write your review on Tripadvisor.
I am glad that the small problems you experienced have been solved very easily by our employees.
We are happy you enjoyed your stay and look forward to welcoming you again.

Kind regards,
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Nottingham, United Kingdom
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 17, 2013

This is a great hotel. I stayed for 5 nights. The staff were superb, the food was great. We had a buffet style breakfast which was varied, we had lunch on two occasions and again it was a good experiance. As Zwolle is a small town, by car you can be in the centre of town in under ten mimutes from the hotel. The room was clean and comfortable. I stayed with a very large group and heard no complaints from any.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HEvenhuis, Manager at Mercure Hotel Zwolle, responded to this review, August 19, 2013
Dear guest,

May I offer my thanks for your kind comments about your stay at Mercure Hotel Zwolle.
I will pass on your praise personally to the staff!
We would be pleased to welcoming you again in our hotel.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Mercure Hotel Zwolle

Address: Hertsenbergweg 1, 8041 BA Zwolle, The Netherlands
Phone Number:
Location: The Netherlands > Overijssel Province > Zwolle
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #5 of 9 hotels in Zwolle
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Hotel Zwolle 3*
Official Description (provided by the hotel):
This 100% smoke free hotel is located on the outskirts of Zwolle, near the A28 motorway, yet only 5 minutes from city center. Mercure Zwolle is your ultimate link between the northern and western business districts of The Netherlands. Ideal for both business and leisure purposes. Ample free parking available. The hotel also offers 16 multifunctional meeting rooms. Within a stones throw of unspoilt nature and historic sights. Friendly towns such as Giethoorn are within easy reach of the hotel. ... more   less 
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