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“Nice business hotel” 3 of 5 stars
Review of Mercure Hotel Zwolle

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Mercure Hotel Zwolle
4.0 of 5 Hotel   |   Hertsenbergweg 1, 8041 BA Zwolle, The Netherlands   |  
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Hotel amenities
Special Offer
UP TO 30% - EARLY BOOKING
Ranked #7 of 9 Hotels in Zwolle
Certificate of Excellence 2014
London, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Nice business hotel”
3 of 5 stars Reviewed June 10, 2013

The Mercure in Zwolle is a nice, quiet business hotel. Rooms are clean and there's free wireless.
Best when you have a car, but the town center is only a short cab ride away.
Unfortunately they don't have a gym.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mercurezwolle, Manager at Mercure Hotel Zwolle, responded to this review, June 13, 2013
Dear guest,

May I begin by thaniking you for you review on TripAdvisor.
We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.
We look forward to welcoming you again.

Kind regards,
Hotel Mercure Zwolle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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227 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Spanish first
  • Any
English first
Tel Aviv, Israel
Top Contributor
115 reviews 115 reviews
23 hotel reviews
Reviews in 46 cities Reviews in 46 cities
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed March 26, 2013

Booked this hotel to serve as our home base for several trips in the area. The positive aspects of the hotel are quite many. Location is just outside Zwolle so in and out access are easy and quick. Fast wireless internet is available everywhere. Rooms are clean and a room for 4 people can really accommodate them. Price is reasonable, at least compared to places in the cities. Hotel serves many business travellers so service is quite efficient and over the weekend the place is very quiet. On the to be improved list there are breakfast which formally served till 10:00 however at around 09:00 some items are either already missing or too cold, like the scrambled eggs. The room had very little storage space so handling luggage of 4 people was a challenge. Parking entrance is controlled by a ticket however sometimes exit didn't require the ticket so it was no good to get back it, which required the ticket to be replaced at the reception. Overall the price and ease of access make it a valid home base option.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mercurezwolle, Manager at Mercure Hotel Zwolle, responded to this review, March 28, 2013
Google Translation
Beste gast,

Hartelijk dank dat u uw ervaringen in ons hotel heeft vermeld op Tripadvisor. We vinden het fijn te lezen dat u erg tevreden bent over ons! Bedankt voor uw tip over het ontbijt. Wij zullen hier extra aandacht aan besteden.

Wij hopen u nog een keer te mogen verwelkomen in ons hotel!

Hartelijke groet,
Hotel Mercure Zwolle
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Helmond
Top Contributor
240 reviews 240 reviews
64 hotel reviews
Reviews in 71 cities Reviews in 71 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed March 25, 2013

This hotel is nice and quiet. During the week manly Business, but in the weekend nice for pleasure. Sleeping out or visiting de Zwaluwhoeve or Zwolle town. Friendly staff! Food and drinks are OK. The hotel is officially a 3 star hotel, but for me it’s 4! The only thing is that the hotel is out of town, so you have to take a cap or car to get into it!

Room Tip: The hotel is away from the motor way so quiet in general. Rooms at the front a more noisy becuase pe...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mercurezwolle, Manager at Mercure Hotel Zwolle, responded to this review, March 28, 2013
Google Translation
Beste gast,

Fijn te lezen dat u zó tevreden bent over ons hotel dat u ons 4-sterren waard vindt!
Wij doen ons uiterste best om onze gasten te verrassen en nét dat beetje extra service te geven. Blijkbaar heeft u dat ook zo ervaren!

Hopelijk tot ziens in ons hotel!

Met vriendelijke groet,
Hotel Mercure Zwolle
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Lund, Sweden
Top Contributor
205 reviews 205 reviews
14 hotel reviews
Reviews in 46 cities Reviews in 46 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed November 1, 2012

We recenty spent five nights at the Mecure Hotel Zwolle. I was a bit mislead about the location. . . I was told it was a walk into town. A LONG walk and a bit confusing with tunnels and going under several motorways and roads. As my husband had the car during the day, I finally rented a bicycle. The hotel has bicycles for rent and that was a good option for me. The room was ok but not really worth the price. . . especially considering that breakfast is 16 Euros extra. Free parking and wi fi was good. The restaurant is good but very slow and expensive. We had some very noisy neighbors and one morning I was trying to work in my room and the cleaning staff were extremely noisy while cleaning the rooms around me even though they noticed the the "do not disturb" sign on my door.

Room Tip: A room on the top floor and possible at the end of the hall. Window open for fresh air.
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  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mercurezwolle, Manager at Mercure Hotel Zwolle, responded to this review, November 5, 2012
Dear guest,

Thank you for taking the time to tell us about your experience at the Mercure Zwolle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are discussing your remarks with our F&B and Housekeeping team, to prevent future occurence.

Kind regards,
Hotel Mercure Zwolle
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UK
Top Contributor
173 reviews 173 reviews
140 hotel reviews
Reviews in 119 cities Reviews in 119 cities
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed October 26, 2012

I needed a night stop, you know, a clean bed and shower at a good location. This hotel is just of the junction of the major North-South motorway. Location is excellent. I was checked in in seconds. Oh, large carpark with a barrier. I like that. Fast internet. I can't ta;l about the breakfast and other extra's at the hotel as I went straight into my room.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Den Bosch, The Netherlands
Top Contributor
317 reviews 317 reviews
113 hotel reviews
Reviews in 120 cities Reviews in 120 cities
149 helpful votes 149 helpful votes
3 of 5 stars Reviewed October 23, 2012

Everyone knows first impressions are very important. Mercure Zwolle does not appear to understand this. When checking in there was only one person at the reception desk. As there were about ten people who wanted to check in, this meant waiting and waiting. I needed to go down twice because the keycard didn't work. So didn't it for a couple of colleagues. When checking out in the morning, same story: only one staff handling another customer for about ten minutes. The room was fine. Great service at the bar. Did not eat at the hotel but know from previous experience the restaurant is good. All in all average. Van der Valk is building a new hotel closeby: might try this upon opening.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mercurezwolle, Manager at Mercure Hotel Zwolle, responded to this review, November 5, 2012
Dear guest,

We are sorry to hear that you are dissatisfied about our reception desk. We try to give service and attention to every guest checking in and out. Unfortunately, in your case, this meant that there was a waitingline. We understand this is very annoying. Of course we do our best to keep the waitingtime as short as possible. We would like to apologise for the discomfort you experienced.
We hope that you will give us the opportunity to better serve you in the near future.

Kind regards,
Hotel Mercure Zwolle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Hotel Zwolle

Address: Hertsenbergweg 1, 8041 BA Zwolle, The Netherlands
Phone Number:
Location: The Netherlands > Overijssel Province > Zwolle
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #7 of 9 Hotels in Zwolle
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Hotel Zwolle 4*
Number of rooms: 72
Official Description (provided by the hotel):
This 100% smoke free hotel is located on the outskirts of Zwolle, near the A28 motorway, yet only 5 minutes from city center. Mercure Zwolle is your ultimate link between the northern and western business districts of The Netherlands. Ideal for both business and leisure purposes. Ample free parking available. The hotel also offers 16 multifunctional meeting rooms. Within a stones throw of unspoilt nature and historic sights. Friendly towns such as Giethoorn are within easy reach of the hotel. ... more   less 
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