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“Very good” 4 of 5 stars
Review of Bastion Deluxe Hotel Amsterdam / Zaandam

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Bastion Deluxe Hotel Amsterdam / Zaandam
3.0 of 5 Hotel   |   Wibautstraat 278, 1505 Zaandam, The Netherlands   |  
Hotel amenities
Ranked #4 of 4 hotels in Zaandam
Luxembourg City, Luxembourg
Top Contributor
103 reviews 103 reviews
26 hotel reviews
Reviews in 37 cities Reviews in 37 cities
40 helpful votes 40 helpful votes
“Very good”
4 of 5 stars Reviewed October 21, 2013

We stayed here for only 2 nights but was pleasantly surprised with it! The rooms are in very good condition and very modern. The hotel is just a 2 minute walk from the bus stop and a 5 min bus journey from Schipol. I would definitely recommend this hotel to anyone and will be staying here again in the future!

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Deluxe Hotel Amsterdam / Zaandam, responded to this review, October 23, 2013
Dear guest,

Thank you very much for the positive comments which you wrote on Tripadvisor. Such comments supports me and my colleagues to provide our guests a good service. The Bastion Hotel Groep strives to always meet and exceed the expectations of our guest.

I hope to meet you again in one of the hotels from the Bastion Hotel Groep.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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80 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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English first
Zagreb, Croatia
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 13, 2013

Spent here 4 nights in September, hotel is not bad all in all, but I'm sure there could be better matches to find on Amsterdam surroundings. It should be 4* hotel, but I would rather add only 3*.

Friendly staff, but quite chaotic, with wrong informations and data they are handling.

Dinner meals were also not bad and breakfast was excellent.

Room was nothing special, they said it was better quality (superior or deluxe), but I've seen much, much better ones... despite that it was rather clean and good maintained.

Location... well, few steps from local crematorium and not far from bus stop. Bus lines 391 and 392 are driving to the Amsterdam city centre, it takes from 30 to 40 mins getting there. Taxi is some 40€.

Enjoyed walking to Zaandam city centre next to Zaan river banks... Lots of small cafes and shops.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Deluxe Hotel Amsterdam / Zaandam, responded to this review, September 17, 2013
Dear guest,

Thank you very much for the positive comments which you wrote on Tripadvisor. Such comments supports me and my colleagues to provide our guests a good service. The Bastion Hotel Groep strives to always meet and exceed the expectations of our guest.

I hope to meet you again in one of the hotels from the Bastion Hotel Groep.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
coventry
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 8, 2013

We had to stop here as our apartment we had booked wasn't ready , we were quite surprised lovely clean hotel very freindly and accommodating staff , went out of their way to please you. As we were working at the Rai exbn centre , the location was excellent , admittedly it is a tram ride into the tourist attractions but we hire a bike lovely route through vondel park . Breakfast and evening meal were very good, rooms standard but adequate for the price. All in all a good stay.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Deluxe Hotel Amsterdam / Zaandam, responded to this review, September 10, 2013
Dear guest,

Thank you very much for the positive comments which you wrote on Tripadvisor. Such comments supports me and my colleagues to provide our guests a good service. The Bastion Hotel Groep strives to always meet and exceed the expectations of our guest.

I hope to meet you again in one of the hotels from the Bastion Hotel Groep.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 13, 2013 via mobile

We went during an event weekend and there were no hotels available in the city. The hotel was cheap so we saved money but we also spent a lot overall in buses, taxis and time to get to where we wanted to go. Rooms are fine if you're just sleeping and showering.

Stayed August 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Deluxe Hotel Amsterdam / Zaandam, responded to this review, August 20, 2013
Dear guest,

Thank you for the comments which you left on Tripadvisor. We try to meet the expectations of our guests and I believe we did achieve this.

I hope to meet you again in one of our hotels.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mlada Boleslav, Czech Republic
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 4, 2013

I chose this hotel with 5 of my friends because of the price. It's quite far from Amsterdam, but also far more cheaper than hotels in Amsterdam. The rooms were quite big, well-equipped (TV, electric kettle, mugs and coffee,...) and perfectly clean. The receptionists spoke English and were at the place all night, so it was not a problem to came late at night.
Although the hotel is quite far from Amsterdam, there are two bus stops nearby and buses to Amsterdam run every 15 minutes all day. At night there is a special line running every hour. If you want to save some money, I recommend you to get off the bus at the stop "Klaprozenweg" and take a ferry to Amsterdam for free which runs also every 15 minutes. If you were interested in the city of Zaandam, the centre is a 15 minute walk.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Deluxe Hotel Amsterdam / Zaandam, responded to this review, August 6, 2013
Dear guest,

Thank you for the comments which you left on Tripadvisor. We try to meet the expectations of our guests and I believe we did achieve this.

I hope to meet you again in one of our hotels.

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 2, 2013

Typically when I visit hotels I come with a positive attitude. Especially being young-ish (mid 20's), I don't necessarily care if certain aspects of the hotel don't meet expectations. However, there comes a certain point where push comes to shove, and others need to know about what to expect when coming to this hotel.

First off, the staff was okay. They were not rude, nor were they nice. Upon entrance the front desk was all business. That is fine considering they have a job to do and probably do not wish to spend their time chatting away with tourists. Not a big deal.

The size of the rooms were modest. Enough space to put your bags and sleep.

The showers were decent. Nothing to complain about, but nothing to write home about either.

The location of this hotel can be a plus or minus depending on the reasons of why you are visiting Amsterdam. If you are here to sightsee and experience the nightlife, I suggest that you skip over this hotel and get one a lot closer to central station. There is a bus stop that can take you to central station right outside the hotel for 4 euro. However, the bus line stops running at midnight so you will have to take a taxi (~30 Euro. More if the taxi driver is trying to take advantage of you) to get back to the hotel every night. If you are looking only to sightsee during the day, then this location can be considered since it'll only cost you 8 euro round trip with the bus line. As I was there for the nightlife, this extra cost adds up quickly.

Last but not least and the cause of which made me write this review, the bed bugs. Upon staying the first night, the next morning my friend and I found that we had bite marks on our bodies. We shrugged and ignored the fact went on with our lives. After the second night, the bite marks increased 10 fold and we realized that the cause was bed bugs.

Overall, an okay hotel if you plan to only sightsee during the day and search the room for bedbugs before sleeping. Otherwise, I would keep searching for other hotels with better quality and a better location

Room Tip: Check for Bed Bugs
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  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Deluxe Hotel Amsterdam / Zaandam, responded to this review, July 4, 2013
Dear guest,

Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership.

I hope you accept my apologies ,

With kind regards,
Maik Willems
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Bastion Deluxe Hotel Amsterdam / Zaandam

Address: Wibautstraat 278, 1505 Zaandam, The Netherlands
Location: The Netherlands > North Holland Province > Zaandam
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #4 of 4 hotels in Zaandam
Price Range (Based on Average Rates): $
Hotel Class:3 star — Bastion Deluxe Hotel Amsterdam / Zaandam 3*
Official Description (provided by the hotel):
Bastion Hotel Groep stands for a personal atmosphere, hospitality, comfort and good facilities for an attractive rate. Bastion Deluxe Hotel Amsterdam/ Zaandam-Zuid offers a 24 hour front office, comfortable rooms and an extensive choice of dishes from the a la carte menu in the atmospheric restaurant. For relaxation and a nice ending of the day guests are always welcome in the cozy hotel bar or smoking lounge. This lounge contains an lcd television, air-conditioning and relaxing lounge chairs. The hotel also has free wireless internet in the entire hotel. In the lobby the hotel has a computer available, for guests, for free use of the internet. Domestic animals are not allowed. Location / Accessibility Bastion Deluxe Hotel Amsterdam Zaandam-Zuid is easy to be reached, by car, along the A8, exit 1. For travelers that have to be in Amsterdam, this hotel is a good choice. The centre of Amsterdam is only 20 minutes away. The famous Zaanse Schans with its beautiful Dutch windmills is only 4 km away from the hotel. Rooms The hotel has 40 comfortable deluxe rooms and 40 comfort rooms. The comfort rooms are equipped with a television, a modem, airconditioning, a bureau, a safe, a minibar, free coffee and tea making facilities and a bathroom with a shower and toilet. The Deluxe rooms are more spacious than the comfort rooms and are equipped with a television, a modem, airconditioning, a bureau, a safe, free coffee and tea making facilities and a bathroom with bath, toilet and hairdryer. Food & Beverage At Bastion Hotel Amsterdam Zaandam- Zuid guests can enjoy an extensive continental breakfast buffet, on weekdays from 06.00 Till 09.00 And in weekends from 07.00 Till 10.30. The atmospheric hotel is opened from 11.00 Till 23.00 For lunch and diner. When guests have a very busy schedule they can ask the hotel staff about the possibilities for a lunch package. The cozy hotel bar is opened till 23.30. ... more   less 
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Also Known As:
Bastion Deluxe Hotel Amsterdam / Zaandam North Holland

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