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“Check your bill!” 3 of 5 stars
Review of Van der Valk Hotel Haarlem

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Van der Valk Hotel Haarlem
4.0 of 5 Hotel   |   Toekanweg 2, 2035 LC Haarlem, The Netherlands   |  
Hotel amenities
Ranked #5 of 12 Hotels in Haarlem
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Check your bill!”
3 of 5 stars Reviewed November 16, 2010

Quite comfortable, but odd red/black décor in our room. Food good, but off-hand staff with poor service – wine never got to the table despite a reminder and also problems with obtaining coffee at breakfast (good wide choice)

Had a major hassle with the account. First of all given the wrong bill, which they insisted was correct. Eventually I got the right bill – but even that was wrong and ended up having a long argument over lunches that we had not had. Finally they gave way – but no apologies! In all left a very sour impression

Good, non-stop bus servive to the centre of Haarlem

  • Stayed October 2010, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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286 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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  • English first
  • French first
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English first
Manchester, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 8, 2010

as precious guests have said, the hotel was dirty, the non-smoking rooms smelt of smoke.
After a long day out we could not get a hot drink at 11pm in the lounge or the lobby. The staff didnt seem to care about anything. the buffet breakfast ran out and it took a long time for them to refill - as if they were caught out by the number of guests wanting breakfast!
The only thing in their favour over other Haarlem hotels was the free parking.

Stayed September 2010, traveled as a couple
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Birmingham, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed September 26, 2010

Yes the rooms were clean and the parking was free but that is the only positive thing about the hotel.

It's very expensive and in need of an urgent refurbishment to bring it out of the 1970s.

  • Stayed September 2010
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Lyons-la-Foret, France
Top Contributor
64 reviews 64 reviews
39 hotel reviews
Reviews in 42 cities Reviews in 42 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed July 13, 2010

Old and rundown hotel. Not worth your money. Rooms are spacious but there is no airconditioning and you can't really open your window because the window is actually a sliding door and everybody walking by can enter your room!!! The reception area is nice (first impression is good) but the rest is terrible. The parking is free, that is a good thing. We will not come again.

  • Stayed July 2010, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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tel aviv
Top Contributor
68 reviews 68 reviews
14 hotel reviews
Reviews in 32 cities Reviews in 32 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 3, 2010

Love it.love it.love it
big rooms with balcony,bath tub plus shower,safe in the room
Rich breakfast with champagne.U can take bus 300 to the center-15 min.Nice bar

  • Stayed June 2010
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Spain
Top Contributor
71 reviews 71 reviews
35 hotel reviews
Reviews in 37 cities Reviews in 37 cities
61 helpful votes 61 helpful votes
2 of 5 stars Reviewed March 16, 2010

This hotel is average at best. As mentioned previously, there is no tea or coffee making facilities in your room which is diisgraceful for a hotel of this class. There is also no iron in your room and when I tried to obtain one from reception, was asked the second time by the rude receptionist 'Again?'. Yes again, as I dont tend to iron all my clothes when I am living out of a suitcase and the wardrobe space isnt sufficient to hold all of my clothes. The third time I asked, I was told none were available and to call back the next morning after 10am when people check out. I duly did this to be told there was no irons still. I had been waiting 16 hours for an iron at this point, which is ridiculous, no one can need an iron for this long. I pointed this out to the receptionist who said they had called their rooms and no one was answering the phones. Well go in there then and just collect the iron!!! After this battle, one was delivered within 30 minutes.
The bar is expensive and doesnt open until 5pm for some reason.
They offer a smoking room which is never cleaned from morning until night. I understand that due to the law the staff can not enter when someone is smoking nor can they offer service in there, but if you're offering a smoking room it needs to be maintained. There is not someone in there 24/7!!
The restaurant is expensive and regardless if there are 2 people or 20 people dining, you get the same portion of vegetables served.
The cleaners leave a lot to be desired. I went out and bought disinfectant wipes and decent toilet paper - the first hotel I have ever done this in the world! They wipe nothing down, dont take your dirty plates if you've eaten in the room and are generally poor at cleaning.
The internet connection for one month costs 4 times the amount I pay at home. For a day it is €10!!! Oh and you have to pay for the gym €7.50 a day!
Overpriced, over rated and the standard is disappointing.

  • Stayed March 2010, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Perstorp, Sweden
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 13, 2009

This is a quite ok alternative for travellers wanting to be in the Amsterdam area. We didn't get hotel rooms in Amsterdam due to a congress at the time, so we choose to stay in Haarlem instead. Haarlem is a really nice city as well and we didn't feel we lost to much time on getting to and from Amsterdam. We even spent the evenings in Haarlem instead.
Back to the hotel, it's "good enough". They could get better at cleaning the rooms, that is the only really negative about them. The hotel reached our expectations.

  • Stayed September 2009, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Van der Valk Hotel Haarlem

Address: Toekanweg 2, 2035 LC Haarlem, The Netherlands
Location: The Netherlands > North Holland Province > Haarlem
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #5 of 12 Hotels in Haarlem
Price Range (Based on Average Rates): $
Hotel Class:4 star — Van der Valk Hotel Haarlem 4*
Number of rooms: 315
Official Description (provided by the hotel):
Van der Valk Hotel Haarlem is located at the border of the historical center of Haarlem. From the hotel you can easily visit the beaches of Zandvoort and Bloemendaal and the cities of Amsterdam or The Hague. The hotel is located not far from the airport Schiphol. The city of Haarlem is certainly worth a visit with its beautiful canals, old buildings, inner-gardens and of course the famous Teylers Museum and Frans Hals Museum.Our guests enjoy free high-speed internet, free parking and free access to Anybody Healthcenter. We would like to welcome all business guests in one of our 14 meetingrooms, ranging from 13 to 900 m². ... more   less 
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