We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Switched us to lower quality Joops Hotel without our permission” 2 of 5 stars
Review of Ambassador City Centre Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Ambassador City Centre Hotel to your Saves list
Ambassador City Centre Hotel
3.0 of 5 Hotel   |   Oude Groenmarkt 20 - 24, 2011 HL Haarlem, The Netherlands (Centrum)   |  
Hotel amenities
Ranked #7 of 12 Hotels in Haarlem
Houston, TX
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Switched us to lower quality Joops Hotel without our permission”
2 of 5 stars Reviewed October 13, 2012

This review is actually about the Joops Hotel which is operated by the staff of the Ambassador CC as there are no staff at the Joops.

We reserved 2 rooms in the Ambassador CC Hotel and requested a rooms overlooking the square in front of the hotel. We arrived early and signed in but the rooms were not ready as yet. We again asked for a room overlooking the square. It was market day in the town square so we spent the afternoon there.

Upon returning a different person at the desk gave us rooms in the Joops Hotel. When we protested he was unnecessarily argumentative and suggested it was our fault because their computer file noted that we would accept the Joops. We had documentation that belied this but there was nothing he could do as all the rooms were already assigned to others. The Joops was about 2 blocks out-of-the way and it rained a lot during our stay. We had to walk 4 extra blocks in the rain for the rest of our visit.

We requested monetary compensation but all he would do is give us a credit for the difference in the rates. They had previously charged our credit cards the Ambassador rate. We did get free breakfasts for our inconvenience and they were excellent.

Room Tip: If you get in early make them give you a room number and a key.
See more room tips
  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

181 reviews from our community

Traveler rating
    39
    69
    45
    17
    11
See reviews for
24
77
12
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
NEWCASTLE UNDER LYME
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 12, 2012

As good as always
Warm, clean and comfortable.
Always stay here if available.
Close to all bars and resturants.
Breakfast is good if a little on the pricey side but the
waitress will cook you eggs to order.
Good selection of hot and cold, English and Continental.
Highly recommended

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed September 19, 2012 via mobile

Now i have just staying in the hotel, the weather is 9 santigrat degrees now at the outside. They didn't use the radiator, so my room is so cold, it is terrible. This is the third day, in this hotel İ complaint every day this problem, but they did'nt do anything about. İ recommend to you not to come this hotel.

  • Stayed September 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 20, 2012

Wonderful location right at the city center. About 15 minutes walk from the train station. Good price. Clean. Large room. Stayed there 4 nights. Has wifi. Stairs to our room were very steep, but that is most likely typical for Holland. Helpful staff.

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
105 reviews 105 reviews
24 hotel reviews
Reviews in 40 cities Reviews in 40 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed July 13, 2012

We booked 2 rooms at the Joops hotel, but ended up being placed at the Ambassador hotel. The location is great, right off of the main square, surrounded by numerous restaurants. The staff was super friendly and even allowed us to check in at 1am after a delayed flight.

The rooms were simple, yet clean. The price was excellent. I had no complaints and considered this hotel to be a bargain. I would definitely stay here again as Haarlem is a great home base for Amsterdam and it is far quieter and peaceful.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, United Kingdom
Top Contributor
86 reviews 86 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed July 9, 2012

Although we have no cause for complaint we would have preferred an apartment but they were all booked. The room was adequate and clean, but rather hot and needed at least a movable desk fan. We decided not to go for breakfast which is served in the Hotel Ambassador round the corner where reception is also situated - once outside, may as well find another breakfast bar. Well situated next to the black church, convenient for anywhere you want to visit in Haarlem, about 15 mins walk from bus and train station. Trains run to Amsterdam every 15 mins or so and take about 15 mins

Room Tip: If you can, get an apartment not a room
See more room tips
  • Stayed July 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Top Contributor
78 reviews 78 reviews
32 hotel reviews
Reviews in 47 cities Reviews in 47 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed June 30, 2012 via mobile

We were in a B andB in Haarlem and were not able to staythe extra night we required so we booked a room in this hotel. What a lovely surprise. We arrived early and just expected to be able to leave our luggage but the very friendly clerk sent us directly to our room. Spottlessly clean, very bright,big windows and a great view of the lovely old church. It is right in the center of beautiful Haarlem. Also immediate access to wifi, some hotels we have stayed at charge for in room wifi. Highly recommended.

Stayed June 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Ambassador City Centre Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ambassador City Centre Hotel

Address: Oude Groenmarkt 20 - 24, 2011 HL Haarlem, The Netherlands
Location: The Netherlands > North Holland Province > Haarlem > Centrum
Amenities:
Kitchenette Wheelchair access
Hotel Style:
Ranked #7 of 12 Hotels in Haarlem
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ambassador City Centre Hotel 3*
Number of rooms: 265
Official Description (provided by the hotel):
The monumental Ambassador City Centre Hotel is located in the historic heart of the city of Haarlem facing the St. Bavo Church. For city trippers this friendly hotel is an excellent choice. From the hotel, all the fun and interesting attractions can be easily reached. The train station is only a five-minute walk from the hotel. All rooms in the Ambassador City Centre Hotel*** are non-smoking. The stylish rooms are all marked by their unique interiors. A number of rooms also have a gorgeous view of the St. Bavo Church. The other rooms are at the rear of the hotel where you can rest peacefully in the heart of the city. Because of our unique location we are not allowed to offer our own parking facilities or discounts. In the hotel's surroundings there are public parking facilities available at an additional charge. We recommend parking in parking garage 'Appelaar' about 3 minutes walk from the hotel. Ambassador City Centre Hotel guarantees you an atmospheric stay in an ambiance in which you will feel at home immediately. The hotel offers all facilities you need for a weekend away or a long stay, for a leisure or a business trip. You can sweeten your stay by visiting our traditional Italian restaurant or our Grand Café 'De Gouverneur.' I wish you an enjoyable stay. Yours sincerely, Paul van Riek, General Manager. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Travelocity, Odigeo, TripOnline SA and Tingo so you can book your Ambassador City Centre Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ambassador City Centre Haarlem
Hotel Ambassador City Centre

Owners: What's your side of the story?

If you own or manage Ambassador City Centre Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.