The four stars are really for the food and atmosphere. Good value menu and chef dishes in what we found to be quite an expensive town. Very comfortable and cosy casual bar and dining room with chandeliers and well-judged not too loud music. Front outside terrace with heaters and great view direct onto main market square -- the ideal place to sink a couple of good beers and watch the world go by. Your money gets you a great location, an ok breakfast, and you can even park for free in a residential area behind the railway station which is 12 -15 minutes walk away. Comfortable bed, but otherwise basic rooms. Spoiled by a very unwelcoming welcome from a barman who kept dissappearing to make up drinks orders rather than check us in properly. His colleague was no better. Asked to show us up to our room, he failed to even offer to carry my wife's case up the steep typical Dutch stairs. The first room we were shown was a tiny dingy back room which we refused as it was not the one we discussed on the phone when booking. We were then told "all the others are taken" which turned out to be quite untrue. We agreed on the nicer front room -- all fine except the handbasin had no plug. At first we were told "there isnt one" which was patently ridiculous because one was soon found when I insisted. The almost laughable lack of service or staff training on the hotel side is a pity because this place has a great vibe downstairs and we'd go back for that. They want money upfront for the room, so just make sure you ask to see your room before handing over your credit card -- and don't take any nonsense!
- Also Known As:
- Carillon Hotel Haarlem
- Official Description (provided by the hotel):
- Welcome to Hotel Carillon!We're a small family-run hotel located at the heart of the beautiful city of Haarlem. We've just re-launched this hotel since January 2013 so we don't have many reviews just yet on TripAdvisor. Please allow us to tell you 3 things about our hotel:(1) Great location: We sit right off the central market square. We're 5 minutes walk to the train that takes you to Amsterdam centre in just 15 minutes.(2) Low rates: We offer very low rates for a Haarlem hotel. Our customers come to spend their time out and about enjoying what Haarlem and Amsterdam have to offer. So we are small, clean and provide the best services we can at the very best prices.(3) Great restaurant:Nestled at the ground floor is Restaurant Carillon that is a warm cosy hangout from morning to dusk. We have regular locals from the area that love the food here and even if you don't stay we'd love you to visit for a coffee, beer or evening meal. ... more less
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