I've waited a while before writing this in case my thoughts and feelings changed - however they haven't.
I travel to Haarlem regularly but, until this year, hadn't tried this hotel. It's in a really good position as you can almost fall out of the station and into the hotel. It's a bit quieter than the hotels in the town centre which is about 10 minutes' walk away.
I arrived on a very hot July day after a long and convoluted rail journey. I knew it was too early for my room but asked if there was somewhere I could change and cool down as I was going out straight away. I was directed to the Ladies' toilets. This was hopeless as there wasn't even room to open my suitcase let alone trying to change clothes in a toilet cubicle so I gave up. I left my luggage with them and went out for the day.
When I returned in the evening, I was told my luggage was taken up to my room which I thought was nice of them. My room was tiny, which was OK for one person, right up the top of the hotel (there's a lift) looking out over the station square. However it only had a shower. Their website specifically stated that all superior rooms had baths so I had particularly booked one, paying extra, as I need a bath, not a shower, to help my back. I went straight down to reception to be told that there were no spare rooms though there may be one the next night. I tried to explain that I had booked and paid for a superior room so I should have got a room with a bath but she seemed not to understand. I said not to bother about moving the next day for one night as I was too upset by the situation.
I would like to say that the reception people were really pleasant, it's just that they seemed unable to help.
Breakfast was good with a reasonable selection in a pleasant room overlooking the square.
The hotel is probably a bit better than I remember but I felt so let down over the room that it's coloured my impressions and I shall be going back to the town centre for my next visit.