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“Great alternative to Amsterdam” 4 of 5 stars
Review of Carlton Square Hotel

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Carlton Square Hotel
4.0 of 5 Hotel   |   Baan 7, 2012 DB Haarlem, The Netherlands   |  
Hotel amenities
Ranked #1 of 12 Hotels in Haarlem
Farnborough, United Kingdom
Top Contributor
55 reviews 55 reviews
32 hotel reviews
Reviews in 39 cities Reviews in 39 cities
16 helpful votes 16 helpful votes
“Great alternative to Amsterdam”
4 of 5 stars Reviewed October 12, 2013

This hotel is in a great location, just two minutes walk from the town centre. There are plenty of places to eat nearby and transport passes locally too. It took us about to minutes to get to Schiphol by road. The hotel itself is clean and tidy - nice decor and homely. Rooms are very comfortable and clean, however the bathroom I had was a little dated looking. Having said that it was very clean, nice amenities and plenty of hot water. Tea and coffee in the room was a bonus after a long day at work. Free wi-fi was a huge plus, as were the reception staff who were fantastic.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonSquare, General Manager at Carlton Square Hotel, responded to this review, October 15, 2013
Dear Anthony,

Thank you for your honest review, really appreciated!

We are sorry to hear about the bathroom. Unfortunately not all of our bathrooms have been renovated yet. For your next stay, please contact us directly at info@square.carlton.nl and we will make sure you will have on of our newly renovated bathrooms!

With kind regards,

Anneke Rompa
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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294 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Newcastle upon Tyne, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 8, 2013

I stayed here on business a lot many years ago (the staff still recognised me) and this was a sightseeing trip. We went into Amsterdam one day by bus, less than 5 mins from hotel, and a short walk to the Rijksmuseum; the next day by train with a bus from near hotel to Haarlem railway station. Public transport easy to use; Haarlem is a good base. The town itself has many attractions and good restaurants. And by the way the hotel is excellent and far cheaper than the equivalent quality in Amsterdam

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonSquare, General Manager at Carlton Square Hotel, responded to this review, October 15, 2013
Dear Keith,

Thank you for your review and please spread the word! Hope to see you back soon!

With kind regards,


Anneke Rompa
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 2, 2013

Stayed here on business for two nights and I cant fault the hotel.
The staff were friendly, the breakfast in the morning was great and the rooms are spacious, clean and well maintained.
Overall really happy that the company put me in this hotel!

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonSquare, General Manager at Carlton Square Hotel, responded to this review, October 4, 2013
Dear guest,

Thank you very much for your review. If you ever plan to stay in Haarlem again, please contact us, as we can offer you a special rate.

With kind regards,

Anneke Rompa
General Manager
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Detroit, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 28, 2013

This hotel is conveniently located in a quiet part of Haarlem yet close to the town center and other town attractions. Rooms are neat and well maintained. The restaurant serves freshly prepared food and reasonably priced too. I arrived early around 1.30 pm, but the the front desk quickly found me a room and check in was efficient, A note of caution - contact via email may not be a reliable way to communicate, my email sent through the Carlton website did not get a response.
Having said that the staff is efficient and courteous.
There was confusion about my duration, caused by my company's travel agency. IRene at the front desk took the initiative to resolve the issue/confusion and that enabled me to extend my stay through the busy weekend. She was most helpful and pleasant, helped me plan my weekend trip to Amsterdam and local attractions. I would definitely stay here again if I return to Haarlem.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonSquare, General Manager at Carlton Square Hotel, responded to this review, October 4, 2013
Dear guest,

Thank you very much for your review! We are sorry to hear that your email did not reach us.
We did have some problems with our website email system, but those problems have been solved. However, if you have any questions for future reservations, you can always contact us at info@square.carlton.nl

With kind regards,

Anneke Rompa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kenya
Top Contributor
56 reviews 56 reviews
39 hotel reviews
Reviews in 26 cities Reviews in 26 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed September 18, 2013

We stayed here for the KLM Open golf, the hotel is good, well positioned for the town, airport and the golf. The food is good and prepared in a kitchen in the middle of the restaurant with the chef's in a goldfish bowl, entertaining as well as good cuisine! A few service breakdowns - safe not working, slow response to Internet not working properly but all corrected in a friendly way. The staff were very helpful and I'd certainly go back if I was in the area again.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonSquare, General Manager at Carlton Square Hotel, responded to this review, September 24, 2013
Dear guest,

Thank you for your response! We are sorry to hear that some ‘breakdowns’ occurred during your stay, however we are happy we could help you with these issues immediately and it did not affect your stay with us.
We hope to welcome you back to our hotel soon!

With kind regards,


Anneke Rompa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 17, 2013

My wife and i were upgraded to an executive room as it was a very special occasion for us and it was to an executive room .
It was fantastic. Very spacious with a full complimentary bar and a bed which you could sleep all day in !
The restaurant is very nice with lots of room between tables and a pleasant atmosphere. Plenty of choice at breakfast.
This Hotel also has its own Pub inside called ` Whisky Mac`. Also a must see.
The only down side is there is only the foyer for sitting around but it did not bother us.
The reservations manager Samantha Crowe made all this possible for us so this hotel really tries to look after you.

Room Tip: Try an Executive room. Its worth it.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonSquare, General Manager at Carlton Square Hotel, responded to this review, September 20, 2013
Dear Ray,

Thank you for your review, we are pleased to read your anniversary turned out to be a great experience.
Also very nice receiving the email from you after your stay with your appreciation!

With kind regards,


Anneke Rompa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lochgilphead, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 12, 2013

Lovely Hotel, stayed in a double superior room, which is the lowest rated room. Room was comfy, with mini bar, and air conditioning, and a small balcony, TV and beautiful appointed bathroom. The restaurant was excellent, with great choice , main courses around 20 euro, but this seems average around Haarlem, there was also a cheaper, light meals menu, which was ample as a main course. Seating outside on the terrace was lovely and we enjoyed a couple of meals out here, dining room is also air conditioned for when it is too hot outside. The whisky bar was excellent, and does sell all other alcohol, alongside a huge choice of whiskies. Staff were friendly and extremely helpful, checking transport, events and anything else you wanted to know on internet, and printing it for you spoke in Dutch firstly, then automatically changed to English when they realised we were British. The Hotel is a short walk from the centre, down the pedestrian (and bike!!) street Grote Houtstraat. (Easily reached from airport via No 300 bus leaving from the front of the airport, approx 4 euro's, getting off at stop : Centrum/Verwulft, Haarlem,(constantly updating digital screen on the bus tells you of upcoming and next bus stops and timing, which made it easy for us, having never been there before, this bus become 30N during the night, and does run through the night, we got the bus at 04.20 for the airport for an early flight home. http://9292.nl/en# is excellent for journey planning in and around Amsterdam. Train from Haarlem Station into Amsterdam runs approx. every 5 minutes, and takes approx. 15-20 minutes. All public transport is punctual and runs smoothly. Loved Haarlem, and the Carlton Square Hotel. Remember to watch out for bikes, even in pedestrian area's! Cars stop at lights and the many zebra crossings, Bikes tend to weave in about you, despite designated cycle lanes with their traffic lights. :)

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarltonSquare, General Manager at Carlton Square Hotel, responded to this review, September 20, 2013
Dear Mrs McCuaig,

Thank you for your review! We are pleased to hear the restaurant was excellent. Next month our new menu will be introduced, focused on the autumn season. Hope to see you back soon!

With kind regards,


Anneke Rompa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Carlton Square Hotel

Address: Baan 7, 2012 DB Haarlem, The Netherlands
Location: The Netherlands > North Holland Province > Haarlem
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Haarlem
#1 Business Hotel in Haarlem
#1 Romantic Hotel in Haarlem
Price Range (Based on Average Rates): $
Hotel Class:4 star — Carlton Square Hotel 4*
Number of rooms: 122
Official Description (provided by the hotel):
Carlton Square is an intimate 4-star Haarlem hotel in the heart of the charming city of Haarlem, combining international allure with luxurious ambiance and genuine hospitality. As you walk through the front door of our Haarlem hotel you will immediately feel drawn in by the staff, design and interior. The warmth of the cosy lounge and crackling fire in the hearth instantly give our guests that 'home away from home' feeling.Carlton Square, with 122 hotelrooms, is situated in the heart of the shopping district. Only 10 km from Schiphol International Airport and the Amsterdam RAI Congress Centre, the Carlton Square Hotel is located in Haarlem city centre just off one of the main roads leading to Amsterdam. ... more   less 
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Also Known As:
Carlton Square Haarlem
Hotel Carlton Square

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