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“Looks are deceiving!” 1 of 5 stars
Review of Hotel V Frederiksplein

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Hotel V Frederiksplein
3.0 of 5 Hotel   |   Weteringschans 136, 1017 XV Amsterdam, The Netherlands (Stadsdeel Zuid)   |  
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Ranked #136 of 345 hotels in Amsterdam
Amsterdam, The Netherlands
1 review
1 helpful vote 1 helpful vote
“Looks are deceiving!”
1 of 5 stars Reviewed February 28, 2014

We were really excited, because of the beautiful pictures on the website, but...

The warmth (a warm welcome: "we are so happy to have you in our hotel", was nowhere to be found!
Design-wise it was very minimal, and a great lack of cosiness, whilst that's what is reflected on the site, in reality!

The employees were not very competent and most of them not even Dutch! Except for two girls. But again, no service or courtesy at all...

Our room was double booked, which we found out on the afternoon of our arrival.
But not even a gesture to try and make up for their mistake in anyway, not even an apology!

We supposedly had the 'best room' in the hotel that night, but it was very noisy (from the inside/hallway, as well as the outside (no double glazing), so hardly any sleep at all...

The bed & the breakfast were great though !

Room Tip: I suggest you look for a different hotel completely! We will not be returning here.
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  • Stayed February 2014, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelv, General Manager at Hotel V Frederiksplein, responded to this review, March 3, 2014
Dear Sir & Madam,

Thank you for taking the time to review your stay at Hotel V Frederiksplein. Your room was not double booked, but we accidentally booked you in the wrong room category. When we realised our mistake, we contacted you immediately with the following options:

- Free cancellation of your night at Hotel V
- Upgrade to our sister hotel, the 4 star Hotel v Nesplein
- A slightly smaller room category including breakfast for a lower rate
- Free drinks on arrival

We find it really surprising that you decided to leave a negative review, because out of all of the options that we offered you above, you chose to stay in one of our xlarge rooms (one that you personally chose) at a lower rate. We did apologise to you several times (at least 3 times that we can see by email, and several times in person and on the phone). We understand that this was a mistake on our part, but we did our utmost best to please you, and in this case we feel that we did the best we could.

Kind Regards,
Jan
General Manager
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667 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
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English first
Amsterdam, The Netherlands
1 review
5 of 5 stars Reviewed February 28, 2014

Dear Hotel V,

After spending our two weeks of Christmas vacation apart, there was only one day of holidays left for my boyfriend and I to spend together. We decided to go to hotel V for this one night. In this short time, you really surprised us by your hospitality, great facilities, and delicious breakfast. But most of all, we were impressed by in the room itself, especially by the relaxed but cool design, and great shower. In short: our compliments on the quality for such a fair price!
We will try to stay longer during our next holiday:)

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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hotelv, Guest Relations Manager at Hotel V Frederiksplein, responded to this review, March 3, 2014
Hello, and thank you for the very kind, warm review!
We are happy that we could make the stay with your boyfriend special.
Come back anytime!

Amanda
Guest Relations
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Senior Contributor
41 reviews 41 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed February 26, 2014

The decor is nice, but the manner of some of the staff takes the sheen off what could be a nice experience.

In my opinion there are plenty of better located hotels of a better quality at a similar or lower price.

Access to the trams is easy with 4 lines within 50 yards. There are jot many good eating or drinking spots close by...

Stayed February 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelv, Guest Relations Manager at Hotel V Frederiksplein, responded to this review, February 28, 2014
Hello, and thank you for taking the time to review your stay at Hotel V Frederiksplein. I am only curious about your experience with some of the staff, as we take pride in offering friendly service at all times. If you could get in touch with me at amanda@hotelv.nl with a few more details, I would really appreciate it!

Thank you again, and hope to hear from you!
Amanda
Guest Relations
Hotel V
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Sydney, Australia
1 review
4 of 5 stars Reviewed February 25, 2014

Stylishly decorated hotel with a great location and easy access to public transport. The hotel staff are friendly and the rooms very clean. Free wireless connection and there is a safe inside the room. Good breakfast which was included with the room booking. Elevator is small and cramped, so do not bring too much luggage with you. I only stayed for a night (this was in February 2014) but got a good feel about the hotel. Would certainly consider staying here again.

  • Stayed February 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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hotelv, Guest Relations Manager at Hotel V Frederiksplein, responded to this review, February 28, 2014
Hello, and thanks for your review! It was really nice to read, and we do hope that you come back for longer than one night next time!

Until then,
Amanda
Guest Relations
Hotel V
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Utrecht, The Netherlands
1 review
4 of 5 stars Reviewed February 24, 2014

We just stayed 1 night. The room we stayed in wasn't large but provided all that was needed. The only thing the hotel could do something about is the position of the tv. The curtains are constandly hanging over it. Breakfast in the morning was more then complete, fresh bread, muesli, eggs, fruits, yoghurts, etc., the even had sojamilk!

Room Tip: We stayed in 206, in the inside of the hotel. Perfect if you want to sleep at night :-)
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelv, Guest Relations Manager at Hotel V Frederiksplein, responded to this review, February 28, 2014
Hello, and thank you for the review! The soy milk was my doing, so I am glad that other people are asking for it!
As for the curtain behind the TV in room 206, I will speak to the maintenance department and see if we can fix that. Thanks for the heads up!

Until the next time, hopefully longer than one night,
Amanda
Guest Relations
Hotel V
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Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed February 23, 2014

Very modern and stylist hotel. We had a standard double room, the room was very small but lovely! The bed was the comfiest thing I have ever felt, the room was warm & the shower was amazing (waterfall shower) it was very clean, the staff were very friendly & always happy to help you with anything. Breakfast was very nice & the lobby was a nice place to sit & chill.
My only gripe was that they were doing building work on one of the top floors which they started at 7am for 2 out of the 4 mornings. But I would definitely go back again!
Location was fantastic tram stop right outside which takes you all around the city.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 19, 2014

This hotel has a very young vibe and you may be fooled into thinking this is an upmarket hostel. The downstairs area with a bar and open fire is very convivial and a good place to hang out after schlepping around Amsterdam. Our room, which was an extra large double, wasn't the most comfortable I've stayed in. The floor had a black lacquered surface which was pretty cold underfoot and the double bed was two singles, side by side with separate single duvets. You may be disappointed if you have come for a romantic weekend! Despite the spaciousness there were few places to put things and nowhere in the bathroom to put toiletries and make up. The road outside is a little bit noisy, but not terrible. The breakfasts were extremely nice, fresh, varied and plentiful - croissants, fresh fruit, boiled eggs, cheese, ham etc. The staff are also very nice. Overall this is a good budget place in an excellent location near the cool Pijp area.

Room Tip: Top floor facing away from road. Avoid the basement
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel V Frederiksplein

Address: Weteringschans 136, 1017 XV Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Stadsdeel Zuid
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#136 Spa Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel V Frederiksplein 3*
Official Description (provided by the hotel):
Hotel V Frederiksplein opened in 2008 and is located in the city centre. It has 48 rooms with lots of light and excellent beds. All designed with love and eye for detail. Each room is different and has a compact but comfortable bathroom with powerful rain shower, flat screen tv and free wifi. A complementary breakfast is served each morning in the impressive lobby. ... more   less 
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Also Known As:
v Frederiksplein Hotel
v Frederiksplein Amsterdam

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