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“Front desk and room service” 3 of 5 stars
Review of Best Western Apollo Museum Hotel

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Best Western Apollo Museum Hotel
3.0 of 5 Hotel   |   P C Hooftstraat 2, 1071BX Amsterdam, The Netherlands   |  
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Ranked #190 of 343 Hotels in Amsterdam
Batu Pahat, Malaysia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Front desk and room service”
3 of 5 stars Reviewed September 26, 2013

I was staying in for six nights from 26 August 2013- 1 September 2013. The hotel provides free wifi which is a good thing as many are already connected to the cyber. The staff at the front desk are friendly and polite. The front desk staff who has to take care of the house keeping duty which render them degrade in the service aspect. One example is That I could not get someone to send me shower towel after multiple calls to the front desk. I have to go to the front desk to collect them.

The continental breakfast provided by the hotel are generally good. They are same everyday. Will suggest that guest not to book the breakfast in advance but pay as the day you choose to eat. A day bookin in advance will qualify you to a 3 Euro discount from 12 Euro to 9 Euro.

Room Tip: Book way in advance to enable you to get cheaper and better room.
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  • Stayed August 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjoerdverkooijen, Front Office Manager at Best Western Apollo Museum Hotel, responded to this review, September 27, 2013
Dear Sir/Madam,

Thank you very much for sharing your experience on Trip advisor. I am delighted to read that you have enjoyed your stay and I am pleased with the feedback regarding the housekeeping service. I am very sorry that you had to come down to reception to collect your towels. This is of course not the service that you expect in a hotel, and we don’t expect that either. Our aim is always to respond to guest requests in an acceptable time frame. I will share your feedback with the housekeeping team to make sure this will not happen again in the future. I am glad you have enjoyed your stay in the hotel and Amsterdam. Hopefully we can meet you again in the future.

Kind Regards,
Sjoerd Verkooijen
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1,036 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
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Dubai, United Arab Emirates
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed September 25, 2013

Stayed with a friend in a twin room. The bathroom though small was adequate. The room was surprisingly spacious, bright and very clean. Best part? English tv channels! Next door to the holland Casino, Hard Rock Cafe, vondelpark and the iamsterdam sign. Will most definitely stay here again!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjoerdverkooijen, Front Office Manager at Best Western Apollo Museum Hotel, responded to this review, September 26, 2013
Dear Mrs/Mr,

I first of all would like to thank you for your review, this is much appreciated. It`s great to hear that you and your friend enjoyed yourself and made the most of your time in Amsterdam. I will share your feedback with the team and also with the housekeeping department. Once again thank you and hopefully we will see you again soon!

Kind Regards,
Sjoerd Verkooijen
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Lisbon, Portugal
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 23, 2013

Excellent hotel! Very well located. They gave us a great room much space. Very close to the Rijksmuseum, Van Gogh Museum and Voldelpark. Lots of restaurants nearby because leiseplain is just around the corner.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjoerdverkooijen, Front Office Manager at Best Western Apollo Museum Hotel, responded to this review, September 26, 2013
Dear Mrs/Mr,

Thank you very much for taking the time to write a review on tripadvisor. I am delighted to read that you have had an excellent experience in our hotel and that you made the most of all the attractions and the museums that are located on walking distance from the hotel. Hopefully we are able to meet you again in the future.

Kind Regards,
Sjoerd Verkooijen
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Glastonbury, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 18, 2013

I found this hotel to be in the perfect location as I don't mind walking and enjoyed being in the heart of the museum quarter. A 2 minute walk around the corner gets you to the main museums including the Rijksmuseum, Stedelijk museum and Van Gogh museum. This part of the city is beautiful and very peaceful to walk through with plenty of visitors walking and cycling around. The atmosphere made for a very pleasant stay. Furthermore, the nearest tram stop is around the back of the Rijkmuseum so it is only a 12 minute journey to Amsterdam Centraal station from there.

The hotel itself is very clean and looks quite modern. Staff are friendly and helpful. I found the bed in my room to be a little soft but that might be personal preference. The bathroom and toilet were comfortable with plenty of room to move and had underfloor heating.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjoerdverkooijen, Front Office Manager at Best Western Apollo Museum Hotel, responded to this review, September 22, 2013
Dear Mr Stephen,

I am very delighted to read that you have enjoyed your stay in the Best Western Apollo Museum Hotel. The location of the hotel is great and by the sound of it you made the most of it while you were staying in our hotel. Thank you very much for your friendly feedback. Hopefully we can meet you again in the future.

Kind Regards,
Sjoerd Verkooijen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Royal Tunbridge Wells, United Kingdom
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 17, 2013

Nice quiet part of the city but still within walking disatnce of bars and restaurants. everything was very clean, nicely decorated the room was a little small but no big deal! The shower was really nice-powerful and clean. Staff very friendly. Downside was a pint of beer is 6E but that seemes to be the going rate in amsterdam.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjoerdverkooijen, Front Office Manager at Best Western Apollo Museum Hotel, responded to this review, September 18, 2013
Dear guest,

Thank you so much for taking the time to leave a review about our hotel. I am happy to see you enjoyed your stay and that we could be a part of it. Thank you very much for your nice comment about our staff I will make sure they receive this compliment.
+
Once again thank you and hope to welcome you again in the future.
With kind regards,

Sjoerd Verkooijen

Front Office Manager
Best Western Apollo Museum hotel City Centre
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Bolton, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 17, 2013

We stayed for 5 nights at a pretty reasonable rate found on the net at the last minute. Room was on the small side but fine for me and my wife and our one suitcase. Air-con was handy and helped us sleep. Free WiFi was available and useful. Bathroom a little odd with a frosted glass door to the bedroom but it was kept spotless as was the room itself every day. There were no tea making facilities at first but a tray was supplied when we asked. Breakfast was the usual continental buffet and was quite reasonably priced when we pre-booked it. Staff were very helpful and had excellent English. Hotel just 5 mins walk from Rijksmuseum and within an easy walk of Van Gogh Museum etc and of Leidseplein where there were many small restaurants. We were about 2 mins from the Hobbemastraat stop on lines 2/5 so it was easy to get about. Excellent experience.

Room Tip: Our room overlooked the side street so was relatively quiet
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjoerdverkooijen, Front Office Manager at Best Western Apollo Museum Hotel, responded to this review, September 22, 2013
Dear Mr Jim,

Thank you very much for taking the time to write a review on Trip advisor. We are pleased to hear that you have enjoyed your stay in our hotel. I will pass on your comments to the housekeeping team and the Front Office team. Thanks again for your time and we hope to welcome you back in the future.

Kind Regards,
Sjoerd Verkooijen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 15, 2013

I had a room booked for seven days. The first room was the smallest room I've ever seen. Ultimately I was moved twice to a bigger room but it was in the basement. It's sort of half underground. The housekeeping was deplorable. I brought a cup of tea to my room and the empty cup sat there for three days. When I came back to my room on the third day there was also a bag of garbage sitting on the ironing board so I took both the garbage and the cup to reception. The beds in this room were old box springs that were the worst I've ever slept on. The glass bathroom doors leave absolutely no privacy. There is a public washroom down the hall but those glass doors are not clear so you can't see in or out. I can't imagine why the bathroom doors in the rooms are not also the same. The pictures that I saw on line are nothing like what I saw. There are a number of steep steps going up to reception so hauling suitcases up is challenging as there is no one there to help you. The location is perfect but that's the only good thing about this hotel. Lots of better choices available.

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Apollo Museum Hotel

Address: P C Hooftstraat 2, 1071BX Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #190 of 343 Hotels in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Apollo Museum Hotel 3*
Number of rooms: 114
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Also Known As:
Best Western Amsterdam
Amsterdam Best Western

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