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“Great hotel, rude reception.” 3 of 5 stars
Review of Park Plaza Amsterdam Airport

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Park Plaza Amsterdam Airport
4.0 of 5 Hotel   |   Melbournestraat 1 | Lijnden, 1175 RM Amsterdam, The Netherlands   |  
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Ranked #133 of 344 Hotels in Amsterdam
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672 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Doetinchem, The Netherlands
Top Contributor
60 reviews 60 reviews
29 hotel reviews
Reviews in 39 cities Reviews in 39 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 21, 2013

This hotel is located approx 15 minutes from the airport. It has comfortable rooms and good service. Free shuttle bus runs every 30 minutes to and from the airport from 6 AM till midnight. Sometimes good rates for park & fly available. Parking normally 5 euro's a day. Good for stopovers or to catch and early flight. This hotel is perfect if you want a little more than a Ibis.

Stayed June 2013, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MArlman, General Manager at Park Plaza Amsterdam Airport, responded to this review, December 20, 2013
Dear SvR1705,

It’s wonderful to read you enjoyed the comfortable rooms, our service and your overall stay with us.

Thank you for your review and recommendation, I hope we'll be able to welcome you back again soon.

Kind Regards,

Maarten Arlman
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida, USA
Top Contributor
100 reviews 100 reviews
36 hotel reviews
Reviews in 40 cities Reviews in 40 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed October 21, 2013

Great marked shuttle pick up spot at the airport. Staff was friendly at check in and gave us a map to the metro/tram stop so we could do some exploring. The walk was a bit long but not a problem. On the return, we decided to take the metro to the airport and catch the free shuttle as it was after dark. Room was well appointed and comfortable. We enjoyed the on site restaurant and bar. Very convenient and comfortable.

Stayed October 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MArlman, General Manager at Park Plaza Amsterdam Airport, responded to this review, December 20, 2013
Thank you for this great review chawinflut.

I am glad to read that you found your way around so you could explore the city of Amsterdam. I hope you’ve enjoyed some of the highlights the city has to offer.

And it's of course wonderful that you felt welcome in our hotel with our friendly staff and our cozy yet lively bar and restaurant. I do hope to welcome you back soon when your travels bring you back to this area!

Warm Regards,

Maarten Arlman
Hotel Manager
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Wichita, Kansas
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 21, 2013

My wife and I had the same idea as many others that staying outside of the city would allow us to have a better hotel for a lower price and then we could use the savings to rent a car to see the surrounding area and other nearby towns. If we wanted to go downtown we could either use the tram or take the hotel shuttle to the ariport and then hop on the train. In theory, this all worked as planned. However, I would not repeat that strategy were we ever to return to Amsterdam. First, this hotel is definitely for the one-night stand traveler. You get the sense that you since you are a captive audience there is no need to provide quality food, service or value. The room felt like a budget hotel: uncomnfortable furniture, no amenities, little ambience. The food was both horrible and horribly overpriced. The one day we chose to drive around nearby Holland we found that there was no countryside in the country. Forget the internet photos of quaint Dutch villages, windmills, and tulip farms as the surrounding area is just one big example of urban sprawl. Between the heavy traffic and the incomprehensible road signs we couldn't wait to end the madness and get back to our room. Plus, there is just too much time and hassle involved with using the tram/train to get downtown. The next time we will forget the car and opt for a nice downtown hotel. It may be a bit more expensive but the savings on the car, tram/train, and overpriced room service meals will make up for most of it. Being close to your hotel so that you can come and go as you like between your room and the street action is the real tipping point. Frankly, the next time we want to vacation in a famous European city it is London for us!

Room Tip: Stay downtown where the action is.
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MArlman, General Manager at Park Plaza Amsterdam Airport, responded to this review, December 20, 2013
Dear Steve S,

Thank you for your detailed review, however, I am sorry to note you did not enjoy your stay with us.

I take note of your feedback about our variety and pricing of our food, I have shared these with our Restaurant Manager to ensure the variety and the high standards usually delivered are maintained.

It’s such a pity you didn’t find the quaint, typical Dutch villages and all the tulip fields in our countryside. Our Front Office Staff would have been happy to provide you with a map and to mark all those places for you.
I am also happy to let you know about our new shuttle service with three different drop off points inside of the city center. This way there is no more hassle enjoying all Amsterdam has to offer.

I do hope you will chose to stay with us again might you decide to re-visit Amsterdam, we will look forward to make sure your next experience will be a positive one.

For now I’d like to wish you a great stay in London!

Kind Regards,

Maarten Arlman
Hotel Manager
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Philadelphia, Pennsylvania
Top Contributor
328 reviews 328 reviews
24 hotel reviews
Reviews in 91 cities Reviews in 91 cities
108 helpful votes 108 helpful votes
3 of 5 stars Reviewed October 17, 2013

This hotel was not at all what we expected. First, we had booked a room with a King bed, and received a room with two twin beds pushed together... Uh?? The hotel looks really beat up, as if it people come in and just kick the walls or scratch their suitcases along the walls in the hallways. There was mold in our shower and rust around the light fixtures in the bathroom. The "modern" decor looks like an Ikea store. It would have been fine, had it not been so beat up...

Then there is the restaurant- Victor (or Viktor, not sure). Food came out bland, tasteless and COLD. It was so bad that it had to be sent back to be heated (and we NEVER do that...) The server didn't apologize at all, and we had to flag him down to notify him of the issue, as he never came back to our table to check on us.

There is also nothing to do outside of the facility, so if you're planning a trip and need to stay somewhere, make sure you do a fair amount of research on location. We were stuck with the mediocre food with no other options.

Also, the staff overbooked the 7:45 and 8:15am shuttles. People were late to the airport and on our shuttle, the driver screamed that 2 people needed to get off or none of us were leaving. It was unnecessary. We had all followed protocol to book the shuttle and it was the desk staff's fault that it was overbooked.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MArlman, General Manager at Park Plaza Amsterdam Airport, responded to this review, December 20, 2013
Dear KCW25,

Thank you for your review and for choosing our hotel for you recent stay. I am however sorry to read that it wasn’t as expected.

We do have different rooms in our hotel with twin or Queen-size beds. If our Front Office Staff would have been made aware about your disappointment, it would have been their pleasure to allocate you to another room, if available. They are also always happy to provide you with maps and information about the different ways you can get to the Amsterdam city centre so you don’t miss out on all the fun.

I do apologize for the service in our restaurant. I have taken this on board and shared your comments with our Restaurant Manager to avoid similar situations in the future. Your feedback about our shuttle service is discussed with our Front Office Manager to make sure the staff is always alert in arranging an extra shuttle if necessary. My sincere apologies for any inconvenience that morning.

We’d welcome the opportunity to redeem ourselves and look forward to doing so in the future.

Kind Regards,

Maarten Arlman
Hotel Manager
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Masera di Padova, Italy
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 17, 2013

nice confortable hotel, high level, very clean.
Breackfast quite expensive, if you can, skip it.
position is good because is less than 4 km from the airport, you can be driven there with shuttles and this is very confortable.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MArlman, General Manager at Park Plaza Amsterdam Airport, responded to this review, November 20, 2013
Dear Wikitechdata,

Thank you for taking the time to put your great feedback on TripAdvisor.

We are thrilled to see that you enjoyed your time at the hotel. Your suggestions are very important to us because they help to maintain and where necessary improve the service you can expect from us.

On behalf of our entire staff at Park Plaza Amsterdam Airport we thank you for your business and we hope to see you again when your travels bring you back to the area!

Best regards,

Maarten Arlman
Hotel Manager
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Virginia Beach, Virginia
Top Contributor
91 reviews 91 reviews
13 hotel reviews
Reviews in 32 cities Reviews in 32 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed October 16, 2013 via mobile

I asked the reception desk about getting into town center... They were EXTREMELY HELPFUL. It was only 10 mins walk to the tram stop, they gave me detailed instructions and a map, and a very helpful paper with it all written down, with name and address and phone number of the hotel ... Fabulous to hand to taxi on the way back, if I decided not to take the tram. As it was at the very end of the line for no 1 tram, it was so easy. I wish all airport hotels were so helpful. Had to book shuttle bus for airport, but there were plenty of options. Easy to find hotel shuttle on arrival in Amsterdam airport, all clearly signed, and waiting area undercover. Will stay there again.

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MArlman, General Manager at Park Plaza Amsterdam Airport, responded to this review, November 20, 2013
Dear Barbara C,

Thank you for taking the time and giving us your feedback. We are pleased to read that you enjoyed your overall time and that the staffs were at your service.

Once again thank you for your review and we are looking forward welcoming you back at the hotel when your travel brings you back to the area.

Best regards,

Maarten Arlman
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Plaza Amsterdam Airport

Address: Melbournestraat 1 | Lijnden, 1175 RM Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Wheelchair access Airport Transportation
Hotel Style:
#7 Best Value Hotel in Amsterdam
#14 Spa Hotel in Amsterdam
#71 Luxury Hotel in Amsterdam
#72 Family Hotel in Amsterdam
#80 Business Hotel in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:4 star — Park Plaza Amsterdam Airport 4*
Number of rooms: 342
Official Description (provided by the hotel):
The Park Plaza Amsterdam Airport is strategically located close to the A9, a 10-minute drive from Schiphol Airport and Amsterdam centre. The hotel offers a private shuttle service. Pick-up from the airport is free of charge, return is at a fee.The hotel offers comfortable rooms, a stylish bar and restaurant, a mini-gym and a wellness centre. ... more   less 
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Also Known As:
Park Plaza Amsterdam Airport Hotel Amsterdam
Holiday Inn Amsterdam Schiphol
Amsterdam Holiday Inn

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