When we checked in we asked if it was possible for us to use the spa, the lady in the front desk said yes, but when we got there our key didn't work even when we asked if we could use it when we arrived. When we finally got in there, the only thing that was on was a sauna, the steam bath was turned off and the sunbed didn't work when we tried to turn it on.
We upgraded our room cause they didn't had any room with the double bed and bathtub available, in the reservation I got on my mail it said something about that the executive rooms went fast, so I could ask for an upgrade for only _17 euros at check in_ but when I said this to the lady in the front desk she said I had to do book it online to get that price, even when it said on my reservation that I could ask for it at check in. But at that time we were stressed and had to make it to the shuttle to the airport so I didn't had time to discuss.
I had the feeling that I wouldn't get that price even when it said so on the reservation, so I mailed the hotel before we went there to make sure about different questions we had and I asked about the fullprice of the upgrade and the answer I got was 25 euros, but the lady in the front desk expected us to pay 35.
The shuttlebuss was also really small, they didn't had wifi on the rooms and we only got one bathrobe in our double upgraded room.
But except from that it was a good modern and classy hotel.
- Official Description (provided by the hotel):
- The Park Plaza Amsterdam Airport is strategically located close to the A9, a 10-minute drive from Schiphol Airport and Amsterdam centre. The hotel offers a private shuttle service. Pick-up from the airport is free of charge, return is at a fee.The hotel offers comfortable rooms, a stylish bar and restaurant, a mini-gym and a wellness centre. ... more less
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- Also Known As:
- Park Plaza Amsterdam Airport Hotel Amsterdam
- Holiday Inn Amsterdam Schiphol
- Amsterdam Holiday Inn