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“It all worked for me...” 4 of 5 stars
Review of Park Plaza Amsterdam Airport

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Park Plaza Amsterdam Airport
4.0 of 5 Hotel   |   Melbournestraat 1 | Lijnden, Amsterdam 1175 RM, The Netherlands   |  
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Ranked #141 of 343 hotels in Amsterdam
UK
Senior Contributor
39 reviews 39 reviews
28 hotel reviews
Reviews in 26 cities Reviews in 26 cities
51 helpful votes 51 helpful votes
“It all worked for me...”
4 of 5 stars Reviewed December 20, 2012

Modern, functional business hotel, 15 minutes drive from Schiphol. Great rate from hotels.com (£62 inc tax and breakfast). Bus from Schiphol is every 30 and I missed it by a minute, so got a taxi (24 EUR). Slow check-in, but charming/helpful receptionist (Mandy) excelled by arranging for the gym to be opened early for me the next morning. Dinner in bar of reasonable quality (but expensive, as you'd expect). Got 5% on the spot discount on F&B by signing up to their loyalty card - always welcome.

Room functional but fine - 3rd floor airport side but very quiet despite this. Gym well equipped (expecially when you're alone in there ;-), breakfast really good, with excellent choice and quality. Used the free bus back to Schiphol, which left dead on time despite very busy carpark with several tour coaches being loaded.

Overall impression pretty good. Great value at this rate. Could do with a rethink on some things - why only open the gym from 7am? If you want to exercise, have breakfast and be in a meeting in Amsterdam for 9am, there's not enough time. Also needs a quick check out function - I asked at the desk at 06.20 if I could check out to avoid the rush. I was wearing running shorts and a t-short and the guy at the desk asked if I'd need to go back to my room before leaving as if he checked me out it would switch off my key card!! :-)

I'll use the hotel again though, purely on the rate, the breakfast, and how helpful Mandy was when I checked in...

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MArlman, General Manager at Park Plaza Amsterdam Airport, responded to this review, December 31, 2012
Dear TravellingTaffUk,

Thank you for taking the time to put your great feedback on TripAdvisor. We are very pleased to read that we have been at your service. Your comments were also passed on to Mandy, and she was thrilled that her efforts were recognized.

The issue with regard to the opening times of our Wellness/Fitness area will be taken into account of course, because the points you mention do make a lot of sense. We apologise for the inconvenience it might have caused you.

Again, our thanks your comments, and we look forward to welcoming you again with us in the near future.

Warmest regards, and all the best for 2013!

Maarten Arlman
Hotel Manager
Park Plaza Amsterdam Airport
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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English first
Boston, Massachusetts
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed December 15, 2012

This place is not run very professionally. If you arrive after 7pm, the doors to the downstairs car park are locked and you have to drag your luggage up the stairs. The check in took ages, the internet in the room did not work, the restaurant meal was expensive and only mediocre, the staff were not very polite and check out also took a long time. There are plenty of better options around the airport. Avoid this place

  • Stayed December 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MArlman, General Manager at Park Plaza Amsterdam Airport, responded to this review, December 17, 2012
Dear ehny33,

Thank you for your comments on TripAdvisor, although your feedback was not very positive for us. Nevertheless every comment is appreciated, but would have liked the feedback even more, if you would have informed us during your stay.

In your comment you write about our second entrance, wich is indeed closed as of 8 pm. This is done for the safety of our guests. These doors would have opened if you would have used the telephone, which gives you a direct connection with our front desk. The information at that specific door does also say so, but to be even clearer in the future we will hang additional lighting in that area. But again, using that phone would have saved you from a lot of dragging.

Your stay with us was during heavy weahter conditions, causing a lot of delayed flights at the airport. For that reason it was extremely busy during your check-in and check-out. Of course we can imagine that this caused you quite some trouble waiting, for which we sincerely apologise.

Please report to us straight away if you experience internet problems in your room, we easily could have solved it. Please be aware that the settings of your laptop also might have caused the disturbance. We have noticed lately that a lot of laptops are secured, and that the settings do not allow the user to use the cabled free internet that we provide in the room.

All in all, you did not get the experience you expected. This is of course a shame. For us it is a pity that you will not come back in order to give you a much better experience, but than again: one never gets a second chance to make a first impression.

But please keep in mind, whereever you stay in the future: we would have appreciated your immediate feedback during your stay, in order to be able to show you we are not a hotel to avoid, on the contrary.

Warm regards,

Maarten Arlman
Hotel Manager
Park Plaza Amsterdam Airport
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Lanarkshire
Top Contributor
96 reviews 96 reviews
40 hotel reviews
Reviews in 40 cities Reviews in 40 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed December 14, 2012

The Park Plaza is reached by bus from the airport, on a half hourly cycle. It sits in a business park, and there is little or no opportunity to walk outside the hotel- so it is a transit location. Even reaching a tram to go into the city is a bit of a journey.
Bedroom was adequate . clean but a bit basic. Lobby and public areas are nicely decorated, and overall service was good.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MArlman, General Manager at Park Plaza Amsterdam Airport, responded to this review, December 17, 2012
Dear LanarkshireKillieboy,

Thank you for your comments on TrpAdvisor. In case you would come back to our hotel, just a small word of advise concerning the trip into the city: There are three ways of getting in the city. First of all by tram, like you wrote. This will take a ten minute walk from the hotel to the tram stop. In 25 minutes you will arrive at the Museum square, being very near the heart of the city already. The other ways are first of all by taxi of course, or via our shuttle service to the airport. From there you can travel to Central Station, which will take you about 30 minutes, if all connections at the airport are good.

So, we hope to see you soon again. We really look forward to welcoming you!

Best regards,

Maarten Arlman
Hotel Manager
Park Plaza Amsterdam Airport
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Eindhoven
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 4, 2012 via mobile

I stayed at the Park Plaza for my morning flight from Schiphol and was very satisfied. Reception and check in was quick and hassle-free, although for passengers spending the night flying next morning, there could be a self check-in check-out option. Inet access through wi-fi is available only in public areas, however my room was on the ground floor and i could still access to inet in my room. Breakfast was quite alright, though warm stuff (scrambled eggs, sausages and etc.) could be be a little bit warmer. It was a big plus that coffee machine was a good one, not all the time you have good coffee in hotel breakfasts. Shuttle service was perfect, it was reliable and unlike written in some comments, it took 11 minutes to the hotel and 10 minutes to the airport ( yeah i timed it :) ). The bar atmosphere was lively, one of the younger ones working behind the bar was quite entertaining. Prices at the bar are, well, if you go up the stars in hotels, the prices also go up. All-in-all, very good.

Stayed December 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MArlman, General Manager at Park Plaza Amsterdam Airport, responded to this review, December 14, 2012
Dear BizzTravel_ext,

Thank you for your extensive positive comments on TripAdvisor! Besides your positive comments, you also had some remarks concerning our breakfast which have been looked into right away.

We are glad that you did time the duration of the shuttle service! In earlier reviews a too negative image has been given by others, while we know that the drive itself lasts indeed 10 to 11 minutes.

Your precious time writing the review is very much appreciated, and we look forward to welcoming you with us again.

Best regards,

Maarten Arlman
Hotel Manager
Park Plaza Amsterdam Airport
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Cape Town Central, South Africa
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 21, 2012

I was offered an upgrade to a business suite for very little euro.This was a treat as Iwaited dfor my fiance to arrive the next day.Great ambiance in the bar,great food and a very trendy hotel.There is a bus service and compared to the other nearby hotels they have the best vehicle by far.The room was very spacious and in all a 5 star stay in a 4 star hotel.

Room Tip: For a one night stay over,perfect.
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  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MArlman, General Manager at Park Plaza Amsterdam Airport, responded to this review, November 23, 2012
Dear JBLEROUX,

Thank you so much for your kind words on TripAdvisor. It is extremely nice to read that your stay with us, was rated as a perfect one. I will make sure that your comments will be made aware amongst all team members. Thanks again, and I am looking forward to welcoming you soon again!

Warm regards,

Maarten Arlman
Hotel Manager
Park Plaza Amsterdam Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 12, 2012

Went for a one day meeting in the hotel and stayed the night. They let me check in super early in the morning and the room was very pleasant and comfortable. No problems with shuttle to and from airport. Only sad part that my rate did not include breakfast and the bar menu at night didnt have very many healthy or veggie options so I was pretty hungry for a bit! Would definitely return if I wanted to stay near Schipol.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MArlman, General Manager at Park Plaza Amsterdam Airport, responded to this review, November 14, 2012
Dear Yellall,

Thank you so much for your positive comments on TripAdvisor. Concerning your comments about the healthy/healthier food items to be available in the bar at night, we can just add that the menu is going to be changed shortly, and hopefully for you to your likings.

We are looking forward to welcoming you again in the (near) future!

Best regards,

Maarten Arlman
Hotel Manager
Park Plaza Amsterdam Airport
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Den Helder, The Netherlands
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 6, 2012

Stayed here before leaving for a long weekend away. The hotel was great! Well designed, nicely decorated, very large and open common areas. The Stay & Park deal was as cheap as parking at Schipol. The fitness centre was very well equiped. Front desk staff get really were nice and helpful. I didn't have the experience that a couple of the other reviewers had.

Room Tip: The hotel is out of the city and there isn't really a view of anything the area.....
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MArlman, General Manager at Park Plaza Amsterdam Airport, responded to this review, November 12, 2012
Dear Troy H,

We are more than pleased to read that your stay with us was a nice stay, and that you appreciated our newly renovated public areas. From our side we would like to thank you for your very nice comments. In case of another long weekend or a longer holiday (parking with us is two weeks for free in case of a Park, Sleep and Fly stay) you know where to find us. We are looking forward to welcome you again!

Kind regards,

Maarten Arlman
Hotel Manager
Park Plaza Amsterdam Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Park Plaza Amsterdam Airport

Address: Melbournestraat 1 | Lijnden, Amsterdam 1175 RM, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Amsterdam
#12 Spa Hotel in Amsterdam
#75 Family Hotel in Amsterdam
#75 Luxury Hotel in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:4 star — Park Plaza Amsterdam Airport 4*
Official Description (provided by the hotel):
The Park Plaza Amsterdam Airport is strategically located close to the A9, a 10-minute drive from Schiphol Airport and Amsterdam centre. The hotel offers a private shuttle service. Pick-up from the airport is free of charge, return is at a fee.The hotel offers comfortable rooms, a stylish bar and restaurant, a mini-gym and a wellness centre. ... more   less 
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Also Known As:
Park Plaza Amsterdam Airport Hotel Amsterdam
Holiday Inn Amsterdam Schiphol
Amsterdam Holiday Inn

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