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“Ignorant staff and over priced” 1 of 5 stars
Review of Stayokay Amsterdam Zeeburg

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Stayokay Amsterdam Zeeburg
1.5 of 5 Hostel   |   Timorplein 21, 1094 CC Amsterdam, The Netherlands   |  
Hotel amenities
Ranked #54 of 171 Specialty lodging in Amsterdam
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Ignorant staff and over priced”
1 of 5 stars Reviewed September 10, 2013

Myself and my boyfriend recently went interrailing, out of all the hostels we stayed in this was definitely the worst! Firstly the manager at the front reception seemed to have no time for us when we arrived, we wanted to ask where the local supermarket wasand how much the hairdryers were to rent, he didnt want to answer and when he did we got half an answer, he then continued to answer the phone while we were mid conversation! We booked three nights, we got moved to a different room every day, they didn't apologise, instead they answered 'this isnt our problem'. Their internet was broken, they let us buy 30mins, so we went to use the internet and told them it was broken and could we get a token so we wouldnt loose our money and could use the service when it was workin, the manager once again proclaimed it wasn't their problem and we wouldn't be gettin our money back! This hostel does not have a kitchen so you have to buy ur meals and can't cook them yourself, this was annoyin as we were tryin to budget. All in all, this was the most expensive and worst hostel we've ever stayed in. I would not recommend it at all and I most definitely wont be back!!

  • Stayed August 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoostStayokayZeeburg, Guest relations manager at Stayokay Amsterdam Zeeburg, responded to this review, November 6, 2013
Dear Maria,

First of all: thank you for your feedback.

I am very sorry to hear that you had a bad experience in our hostel during your stay. We aim to provide as much service and kindness to make your stay as pleasant as possible, but unfortunately we have not been able to satisfy you and your boyfriend.

We take your feedback very seriously and we will evaluate your review within our team.

Once again: my sincere apologies.

Kind regards,

Joost Mallo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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267 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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English first
Amsterdam
1 review
1 of 5 stars Reviewed September 9, 2013

My mother-in-law booked the hotel for 2 Adults & 2 children. On arrival they made us share a room with 3 male ADULTS !!!! We booked for a whole week, and shared for 2 days, they eventually gave the other people a room on their own. But on Thursday we had to find another hotel for one more night !! Very unhappy with the services, and would like some sort of refund !!!

  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Easytobook.com

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Bonn, Germany
1 review
4 of 5 stars Reviewed September 4, 2013

We stayed here for the weekend. It was my first hostel experience and I found this place excellent, beyond my expectations. Good rooms, very clean, good breakfast, bar area was good and most important, the staff were very friendly and helpful... I definitely recommend it.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Munich, Bayern, Germany
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 4, 2013

A nice hostel in affordable cost specially when travelling in a group.Rooms are good and have basic amenties for a group in low budget.Breakfast is sumptuous and the most striking feature.
Location is great as its near to Tram and Bus stop.Staff is very friendly and provides all information aptly.Various offers are availbale through hotel for bvarious tourist attractions in Amsterdam whaich can save you both money and time.

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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 21, 2013 via mobile

A big hostel with nice staff, good breakfast and nice rooms. We were on a choir-trip and liked it a lot for its price. It is a little too far from the city center but the nr 14 train passes right outside. They were helpful with letting us store our bags a full day.

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Curra, Queensland, Australia
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 14, 2013

My stay was ok, The staff were average on friendliness and helpfulness -They did what they had too and were not overly enthused to do much more in regards to best attractions or transport etc. Common areas of hostel were kept very clean though my room wasnt so good as we had 1 particular man that was a PIG and smoked in the room which made it pretty stale n smelly. Being a smoker myself i still did not appreciate this and when i informed staff, nothing happened. The room was not cleaned at any time for the 5 nights i was there so the toilet was putrid as was the shower. I chose to use the common bathrooms EVERY TIME in bar area as i could at least know they were hygienic. It was extremely hot in the rooms with very little fresh air ever which made it extremely uncomfortable to sleep at night.
The services provided were great including breakfast, common areas for wifi use, playing cards etc.

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 12, 2013

Very nice and peacefull place to spend holidays.. wifi zone, bar, great breakfast, clean, guests are included in a few service jobs which is interesting, friendly people from all around the world, good atmosphere :)

  • Stayed September 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Stayokay Amsterdam Zeeburg

Address: Timorplein 21, 1094 CC Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #54 of 171 Specialty lodging in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:1.5 star — Stayokay Amsterdam Zeeburg 1.5*
Official Description (provided by the hotel):
The hostel is located to the east of the city centre in a quiet, typical Amsterdam neighbourhood. Amsterdam's historic centre is less than 15 minutes away by bike or tram. Stayokay Amsterdam Zeeburg has its own cafe-restaurant and shares the premises with a number of interesting neighbours, which means that there's always plenty to do, if you stay here. For instance, Stayokay guests don't even have to leave the building to enjoy a movie or theatrical performance, which will also regularly play host to all sorts of special activities. ... more   less 
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Also Known As:
Stayokay Amsterdam Zeeburg Hotel Amsterdam

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