On a recent holiday from Canada, my well meaning friend from Germany booked us this hotel on my credit card. I tried to book my own but he was trying to be helpful. Immediately after booking, I looked it up on my iPhone, read the reviews and thought oh oh. Upon arriving, could not find the hotel if it was not for the small number of the street address. Walk up two narrow flights to the front desk only to find out our room is on the 5th floor. No elevators, steep winding, very narrow stairs with no hand rails that make it extremely, and I mean extremely dangerous should a person have a mis step or slip off the stair-you are going down a long long way. Explained to the desk clerk that my wife just recently had back surgery and there is no way we can safely handle the stairs. I did check out the room and it did not even meet the standards of a youth hostel let alone a hotel. Despite my best "threats" (i will post you on Trip advisor!, I will call my credit card company and get the charge reversed), the clerk says we have to forfeit our 3 nights stay_almost $300 bucks if we leave because once you book, you have to give 48 hours notice. So I said, cancel our 3rd night-that's more than 48 hours notice. Clerk says no cancellation allowed now. Wanted to see the Manager-of course not available. I had no choice, we had to leave and find other accomodation. To their credit, when I got back to Canada, I discovered they did not charge me. Don't even think about having a couple of drinks and trying to go to your room-you may end up in the hospital! Not trying to beat this place up but if you are a foreigner you will find the stairs to be very narrow and difficult to navigate-book somewhere else. Now I read all reviews myself personally before booking anywhere. Where did we end up? Hotel Amsterdam-now that's a 5 star place!
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