This is my first Trip Advisor review. I must admit that I feel indebted to write one, because my choice to visit 'Fusion Suites Amsterdam' was based entirely on the reviews I read on this very website. In fact, the reviews are all so very favourable, that I felt exceedingly confident my expectations would be met and exceeded. I'm sorry to say, they were not - I was extremely surprised. Make no mistake, Fusion Suites are in a fantastic and exclusive location: offering privacy and comfort, with sumptuous furnishings: the establishment truly is top class. Similarly, Alex and Sharmilla who run the place are a genuinely lovely couple, and did everything they could to make us feel welcome and to assist us where needed. They cannot be faulted on their service, which similarly, is first rate. My criticism is nothing to do with anything they did; only the price related to the amenities offered.
The bottom line is for about £220 a night, I expected more - and could not help but feel this price tag would have would have taken us a lot further at a nice hotel. (Amenities like a pool, spa facilities, a nice bar/restaurant etc.) What you're paying for in this instance is the exclusive private location, because as a B&B it lacks the true convenience of self-catering OR the service of a hotel, and for myself and my partner, this left us feeling a little disappointed. We're not the sort of people who can generally afford to spend at this level - it was a very special occasion for our 10 year anniversary, and I'd be lying if I didn't admit we were a little underwhelmed.
On arrival, we were given a free upgrade on account that it was our anniversary (a very kind sentiment), but I would have been interested to see the others. Again, we did have a couple of gripes with the room itself for this price tag:
1) Very limited English channels available, BBC News plus one or two others. The Television itself was very small and unimpressive, and was only really watchable from the sofa directly in front of it. It was physically impossible to watch the TV in bed (as my partner and I like to), as the screen was obstructed by the enormous bed frame - which we found very frustrating, and pretty poorly arranged to be honest.
2) The minibar snacks and drinks ARE included, but what's supplied is very limited. One can of coke, one fruit juice, two cans of beer and a bag of nuts is not really what I had in mind when it said "all-inclusive minibar". Similarly, I would have appreciated bottled water more than the wine that was on offer.
3) A computer with Wifi internet access was provided, but the connection was very erratic and kept disconnecting itself after a few minutes. We had to reboot the system to get it working again, every time.
4) For this money, I seriously thought we'd either have a large jacuzzi bath, or at least a power shower cubicle. It was pretty much a standard sized bath with a shower attached by a hose, and not particularly powerful. The water also was extremely inconstant in flow, seeming to chug in and out and going cold (however briefly) and regular intervals.
5) Just like the minibar, we felt what was supplied in the bathroom was particularly ungenerous - and I'd go as far as to say quite miserly! I have ALWAYS been supplied with a dressing gown wherever I have stayed abroad before, and so have never brought one with me.... at this price, I would have definitely expected them. Nope. Even though there was a bath, no bath foam/oils etc were supplied (very surprising). Not only this, but thanks to British flight regulations on liquids carried, my partner I had to make do with the three tiny vials of shampoo, conditioner & shower gel supplied between two of us for two nights, and a measly selection of towels that we had to re-use. There were plenty of things like vanity kits, nail files, shaving mirrors...just not the basic fundamental things we actually needed!
6) For this price, when only breakfast is offered, I really would have expected to have been asked what WE wanted to eat. We were simply asked what time (and were given no such choice on the second morning). The food on offer was very nice, but consisted initially of a big bowl of fruit and yoghurt on both occasions - which we felt indebted to eat when it had been freshly prepared. There were pastries, cheese, eggs, cereal, pancakes... lots and lots... almost too much to choose from, however the irony is we found ourselves craving an English breakfast, and actually went looking for one for lunch!
The truth is, IF we'd been at a hotel I probably would have complained - and felt little remorse about it... but there was absolutely no way I was going to make a fuss with two such lovely and kind people who have obviously made this their family business.
I'm really sorry to have any thing negative to say... I really am, and I'm certainly not trying to stand out or "go against the flow" with what every one else has had to say. But at the age of 31 and being reasonably well travelled, I've never spent more than this per night at a B&B any where in the world, and was more than a bit disappointed. I genuinely feel the place needs to be brought up to scratch in line with that price, or that price needs to be reduced. The honest truth is I would recommend Fusion Suites to a very rich friend who had money to burn... but only as an exclusive hang-out away from the masses in Amsterdam. If you're a Tourist, you may find it's a little far away from any of the real atmosphere, and lacks the real creature comforts that we slovenly Brits are often accustomed to when going abroad.
I will say this however: the mattress on our bed was INCREDIBLE. I've never slept a better night's sleep in my life!!!
- Official Description (provided by the hotel):
- Welcome to Fusion Suites, your luxury boutique hotel, situated in the best possible location in Amsterdam. Comfort, luxury, privacy and personal attention complement your beautifully appointed large suite. With only 4 suites available you will truly feel as our guest. ... more less
- Also Known As:
- Fusion Hotel Amsterdam
- Fusion Hotel Number40