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“Lovely room, great location, lovely owners” 5 of 5 stars
Review of Fusion Suites

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Fusion Suites
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Roemer Visscherstraat 40, 1054 EZ Amsterdam, The Netherlands (Vondelpark)   |  
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Ranked #1 of 345 hotels in Amsterdam
Sydney, Australia
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3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Lovely room, great location, lovely owners”
5 of 5 stars Reviewed August 18, 2013

This is a boutique bed and breakfast house, where the owners are delightful and the rooms are large and beautifully decorated. Breakfast is excellent, stretching over several courses hot and cold, all prepared by Sharmila and served in the kitchen which provides the opportunity to chat with the owners about your plans for the day, and to get recommendations for restaurants and so on. Alex and Sharmila recommended several superb restaurants for us, and made the bookings.
The house is very quiet, and located close to the Museum area the concert hall, and a delightful park, yet is only a short stroll to the city itself.
I would always stay at Fusion Suites when travelling to Amsterdam. It has the personal and warm feel of a boutique hotel, a perfect location and my room was beautiful.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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303 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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Singapore
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed August 17, 2013

In hindsight, I should have read the negative reviews for this property before I booked this hotel because they are all true and more! It is hard to reconcile the good reviews with our experience.
The hotel is run by a couple, Sharmila and Alex. In conversations with us during the course of our stay, Sharmila created the impression that she and Alex do all the work at the hotel with no support and work ceaselessly from early in the morning to late at night. However, this turned out not to be entirely true: there appears to be at least one employee who cleans and makes up rooms. As for the self-proclaimed ceaseless efforts of Sharmila and Alex, after breakfast, there was to be little evidence of any efforts on their part.
We arrived at the hotel later than expected due to an awful train experience on the way from Belgium – we had been given misinformation. about a connecting train which caused us to miss it, with a consequent two-hour delay in our arrival.
When we arrived at the door probably just before 11 p.m., I introduced myself to Sharmila. I was “greeted” with the following responses, “where have you been?” and “I have had a very long day,” “This is a small place “, “we wondering where you have been?” and "why didn't you send me an email?" I was shocked by this tirade and the absence of any expressions of concern about our well-being like “Are you alright?”, “Did something bad happen?” “Can I offer you something?”
My husband asked Sharmila to calm down and then explained the ordeal we had suffered.” My husband explained that, though we had tried to contact Sharmila to let her know that we had been delayed, we had no e-mail access while on trains and at stations. This should not have been a surprise, since, in an e-mail that I had sent to Sharmila, at 4:30 p.m. on the day of arrival, I had informed her that I would no longer have e-mail access for the balance of the day.
My husband, who has been travelling on business for over 30 years, was simply aghast with the chilly welcome, unprecedented in his experience, that conveyed the distinct impression that our very appearance was an inconvenience to the proprietor.
Before we retired that night, we were asked what time would we take breakfast. We asked for 8.00 a.m. (which proved to be the typical time for the other guests over the days which we stayed), her reply was, "I will wake up for you". We were thinking, “At what time does she expect guests to eat breakfast? Why she make it seem it is burdensome for her to serve us breakfast at a normal time?" This kind of reaction proved typical, since virtually every encounter with Sharmila gave rise to statements indicating that she felt aggrieved by any request for assistance. For example, the next morning, when my husband pressed the buzzer to gain access to the hotel – the hotel door was locked, we had been given only one set of keys which were not then in my husband’s possession, and Sharmila had not explained that the door was always kept locked and that we would not be able to gain access without the keys – Sharmila complained that my husband should have used his hotel keys or buzzed the room in which we were staying rather than disturb her.
Next morning, we showed up for breakfast at 8 a.m. I realized that the hotel had no dining room, and that we would be seated in the kitchen. Charming. Sharmila asked how we slept and my husband said that he didn’t sleep very well. Her response was, “Oh, I know how that feels! “. 30 mins later, together with 2 other guests whom I was chatting with were asked to finished our breakfast in 10 minutes because there are incoming guests who would like to eat and they are going to the airport!
Day 2 - When I asked for recommendations for dinner, I am familiar with the eye rolling which other guests have experienced in past reviews. “Oh, there are thousands here, it depends on what you what”. I also wondered where the hosts were as each time I came into the property, the doors to the breakfast room and the reception room were closed. There was no indication what role the hosts plan to play apart from appearing at breakfast and asking us to finish our breakfast pronto, twice. My husband had a crucial business meeting on morning the Sharmila promised to give my husband a map but never did. She even asked if we have stayed at a small place before. My husband was ready to check in at the Hilton not far away.
The Classic suite which we were offered has a very cold bathroom. I turned on the radiator and there’s no difference. I told Sharmila about it later and she said it should work. Well, it didn’t. There’s an air vent in the room which is above the bed and can be noisy if you are a light sleeper. Since the radiator didn’t work, we didn’t want to cover the vent. This would mean a cold and noisy room. After I told her the problems, she didn’t offer any solution.
If you were offered an upgrade, which we had for the last day (an arrangement before our arrival), the “upgraded” room looks renovated and is warmer. Sharmila admitted that Suite 1 is warmer and thus Room 2 is colder. I spent the prior 3 nights in Room 2.
Day 4 – knowing the situation with the breakfast room, we told her that we would like breakfast at 8 a.m as we have a train to catch at 11 a.m.
Day 5 – We arrived at the breakfast room at 8:10 a.m. thinking that we have given sufficient time to clear out and get ready. Guess what? The breakfast room is full! Alex suggested that we take our breakfast upstairs. I suggested that we take the breakfast in the kitchen and Alex said, “No, we will not have that”. We told Alex that they have chased me out when other guests would like to have breakfast immediately because they needed to go to the airport while we have to go upstairs and wait for our breakfast in our room when we have a train to catch! To avoid further delay, we went upstairs and Sharmila brought breakfast to the room. She said, we normally have breakfast at 8:30 a.m. We told her again that we had specified that we would take breakfast at 8 a.m. and the only time we had breakfast at 8:30 was on Day 4. Other days were at and around 8 a.m. Do we really need to have this discussion as guests?
I can’t believe the positive reviews I read in trip advisor. Never had we paid good hard earned money to be abused, discriminated and badly served by an establishment which purported to offer hospitality.
Our attitude towards trip advisor has changed and I would strongly advised other readers to always look at the negative reviews as part of your assessment.

Stayed June 2013, traveled as a couple
Was this review helpful? Yes 29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belo Horizonte, MG
Top Contributor
77 reviews 77 reviews
33 hotel reviews
Reviews in 31 cities Reviews in 31 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed July 29, 2013

It is important to say: it is not a hotel. Alex and Sharmila achieved their intentions in offering a differente, specialized and warm hosting in Amsterdam. We stayed there for six days, and had a very nice suite, with excellent service by our hosts in their, as we could say, not hotel, but house.
The location is extraordinary, few blocks from Liedseplan (restaurants, caffes, transportation) and Museumplan (Rijksmuseum and Van Gogh museum), close to Voldenpark and, even in this place, a calm block, with almost no noise (if you decide to keep your window open during the night, even so, there will be no problem). Any service or help we requested, our hosts promptly answered with cordiality and frindship. I am strongly recommending Fusion Suites to get the most what the wonderful Amsterdam has to offer.

Room Tip: Choice these suites for your stay in Amsterdam. I strongly recommend it for couples, families and lo...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas
Top Contributor
98 reviews 98 reviews
19 hotel reviews
Reviews in 46 cities Reviews in 46 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed July 24, 2013

We stayed here for 3 nights after our European river cruise. It's a small boutique hotel with large rooms, with very comfortable beds and sitting area, and large bathrooms. Alex and Sharmila are delightful and accommodating hosts and prepare a most scrumptious breakfast spread with homemade crepes, eggs, fresh fruit, cheeses, breads, yogurt, juice, and fresh coffee; you eat in a beautifully restored kitchen. Rooms are beautifully decorated with a modern yet retro style. Fusion Suites is in a clean, safe neighborhood; and we found it easy to walk everywhere - specially to the Van Gogh Museum and Rijksmuseum. Close to excellent restaurants. Absolute perfection!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Samos, Greece
Top Contributor
71 reviews 71 reviews
8 hotel reviews
Reviews in 32 cities Reviews in 32 cities
325 helpful votes 325 helpful votes
5 of 5 stars Reviewed July 20, 2013

was there just for the bussınes stay ın the hotel 1 nıght.werry clean and relaxın.next tıme ı wıll be back the same splace agaın.werry comfortable .retaurnts ıs weery clean.beakfast werry nıce recommended

Room Tip: coner suıte large and clean
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 6, 2013 via mobile

Where to start...location is great, situated within walking distance to all major sites and transportation points. Owners are amazing and so helpful, they are warm and welcoming and you really feel like you are taken care of. The rooms are beautiful and spacious (the bathroom soaps etc being l'occitane did make that extra special touch). Breakfast was delightful...shamila makes the best breakfast and u get to eat it in the most beautiful kitchen, it's also the best meal of the day (the crepes are that good!). Overall I will definitely be coming back here, and if anyone wants to get a great feel of Amsterdam u have to stay here.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Billings, Montana
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 16, 2013

Fusion Suites is perfect in every way. The suite we were in was large and comfortable. The location near Vondelpark is less hectic than in central Amsterdam. The entire city is just a short bike ride or walk away. The hosts could not be more welcoming and helpful. Stay there. You will not be disappointed.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fusion Suites

Address: Roemer Visscherstraat 40, 1054 EZ Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Vondelpark
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
#3 Romantic Hotel in Amsterdam
#7 Family Hotel in Amsterdam
#26 Business Hotel in Amsterdam
Price Range (Based on Average Rates): $$$$
Official Description (provided by the hotel):
Welcome to Fusion Suites, your luxury boutique hotel, situated in the best possible location in Amsterdam. Comfort, luxury, privacy and personal attention complement your beautifully appointed large suite. With only 4 suites available you will truly feel as our guest. ... more   less 
Also Known As:
Fusion Hotel Amsterdam
Fusion Hotel Number40

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