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“nice comfortable room at decent price” 4 of 5 stars
Review of Hotel The Golden Bear

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Hotel The Golden Bear
2.0 of 5 Hotel   |   Kerkstraat 37, 1017GB Amsterdam, The Netherlands   |  
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Ranked #240 of 354 Hotels in Amsterdam
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
“nice comfortable room at decent price”
4 of 5 stars Reviewed July 27, 2014

good location near Leidesplein and very friendly staff.a very decent sized room.shared bathroom facilities which is quite normal in "traditional" type hotels in Netherlands.overall price was very good value.my one whinge was that i arrived at noonm,2 hours before checkin and was allowed to check in straight away for an extra 10 euros.the room was available so i dont see why the extra was incurred apart from greed.a sad let down cos otherwise a great little hotel!

  • Stayed July 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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261 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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Brighton, United Kingdom
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed July 16, 2014

Me and my travelling companion stayed there last night and had booked a private room for a very cheap price, something like €30 each.

We were so happy to be greeted by the friendly young lady at reception who helped us with everything and explained we had been given an even better room. I'm not sure why!

We had a small but tidy and clean room with two very comfortable beds and a good sized window. The best part of the room however was the en suite bathroom. It had a walk in style shower with huge rain style shower head which totally immersed you in water. The bathroom was beautiful and that's the best shower I've had travelling for two weeks!

I couldn't believe this was a hostel or that it was so affordable. The area in which it is located is at the centre of everything and anywhere is accessible from here. So happy and I would seriously recommend staying here if you're in Amsterdam. I would have taken a lady friend to stay here, that's how good.

Stayed July 2014
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Top Contributor
55 reviews 55 reviews
12 hotel reviews
88 helpful votes 88 helpful votes
1 of 5 stars Reviewed July 14, 2014

I booked a long weekend with friends at the Golden Bear, where I have stayed many times previously, on 31 March 2014. This was done through Booking.com and is the subject of a complaint to them. At no time during the process was I told that The Golden Bear had been bought by the Quentin Group in October 2013 and was no longer a gay hotel.

The old Golden Bear had a charm about it, it was basic but you knew what you were getting. On arrival in Kerkstraat we were confused that the hotel sign was no longer there but, on closer inspection, we saw they had retained a small plaque by the door so went in. We had booked a twin & a double room & the confirmation noted these would contain a TV with DVD player (not important but that's what it said), a refrigerator and a kettle for tea/coffee; of these only a basic flat screen on the wall was provided. The room I ended up in, no 35, was on the third floor and, in fact, would not have had room for them in any case. As the weather was wonderful the room was also stiflingly hot and we had to keep the window open the entire three days/nights we were there and actual sleep almost impossible. Sadly, the light above my bed did not work so I wasn't even able to read as I sweated the night away!

A shower, basin & loo had been recently installed, which was nice, but the sink was one of those silly carved out boulders on a wooden plinth and the base was too large for the space which meant it could only be used with the shower room door being left open. The screw down 'plug' in it didn't fully close the hole so no water could be retained in it and making it a trial to shave. The guy who booked us in could not have been less interested and when I queried that the hotel was not as described when we booked it he just said 'it's been taken over & it's not gay anymore'. We should have packed up & left but had had to pay for the room when given our key so the hassle would have been more trouble than it was worth for a short stay.

The first morning, when we went down for the breakfast included in the price paid, we discovered that the old & comfortable breakfast area no longer existed, made into another room maybe, and we had to crowd into the reception area for what was available. Peter on the desk did his best to make things pleasant, and we are grateful to him for that, but if that is the best Quentin's can do perhaps they should reduce the price and remove breakfast as an option, they obviously don't really want to provide it.

The icing on the cake came on the Saturday evening when we returned to the room to discover that, while the waste bin in the shower room had been emptied so someone had obviously been in during the day, the bed clothes had only been pulled up instead of the beds being re-made. Thanks, for nothing Quentin's!

All in all, a very dispiriting experience and we will definitely not be returning to a Quentin Hotel again no matter how they try to describe it. In the UK I would probably have reported them for breaches of the Trades Description act!

Room Tip: Make sure the facilities you paid for are actually included and probably ask not to be on the top fl...
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  • Stayed July 2014, traveled with friends
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 13, 2014

We stayed here 2 nights cause it was relatively cheap and look nice and clean from photos.

On arrival at 12noon, and check-in was 2pm. We were told our room was ready but we had to pay 10euro extra to get to our rooms. We asked if they could hold luggage, they told us yes, but luggage was just in the front foyer, the door was usually open and often the person at the front desk would not be there, so definitely no secure luggage hold area. As we were heading out for the day we decided to pay the 10 euro extra to make sure our bags were no stolen.

Our room was tiny, but this is not uncommon in europe. However, the beds and bathrooms were very clean and well maintained.

The worse part of our stay was the noise. There were very thin walls, where you could hear your neighbours conversation. There was also no sound proofing from outside. We had a front room where you could hear all the trucks delivering to neighbouring businesses(which seems very often), all the people walking pass, all through the night, we had a terrible sleep. And unfortuantely my husband was sick in bed all day (no fault of the hotel) but it meant he got no rest at all.

The location was very convenient. Maybe if we stayed in a back room the noise levels could have been better, I'm not sure?

Room Tip: The front rooms are extremely noisy (though I didn't see the back rooms)
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Senior Contributor
21 reviews 21 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 11, 2014

Great place to stay for a very reasonable price! The staff was really friendly and location is very great! Room was always clean and well maintained. I highly recommend this place while staying in Amsterdam.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 24, 2014

The only issue i had with the hotel was the very steep steps with no lift, but that's to be expected in Amsterdam. The hotel is very central, with shopping starting 50 metres frin the door. The room was great, they should add hanging racks in the bathroom. There is no cupboard though, but since i was alone, i had no issues. There was space in the roon for luggage though. Leidseplein is just 300 metres away and the area is safe enough fora woman to walk in the early hours of the morning without any concerns. I found the restaurants in most of Amsterdam pretty expensive, but there is an Albert Hein just a few blocks away. Most of the tourist attractions within the city are less than a 20 minute walk away. If you are on a budget, stay away from this hotel. With all the fabulous stores just a few metres away, it'll be hard to stay within your budget. Thr hotel isn't cheap though, so maybe find a hostel if ob a budget. Breakfast is not great...continental breakfast in the front office. Rather skip it and find something to eat in the surrounding streets. There is a coffee shop next door, but don't indulge too much as the steep steps to your room could prove difficult to manage. I would stay here again if i ever visit Amsterdam in the future.

  • Stayed April 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Amsterdam, The Netherlands
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed June 21, 2014

No longer the Golden Bear. Used to be really great place with friendly staff and nice facilities, but they have new owners a of 2014 who have made it clear that they want nothing to do with gays. I was totally shocked to hear them ell me that. One does not expect that kind of homophobia in Amsterdam.

Stayed June 2014, traveled on business
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel The Golden Bear

Address: Kerkstraat 37, 1017GB Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #240 of 354 Hotels in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel The Golden Bear 2*
Number of rooms: 17
Official Description (provided by the hotel):
The hotel is housed in two 18th century buildings, this is one of the best shopping areas with an abundance of boutiques known as the '9 straatjes', which consists of nine streets that are situated between the canals Prinsengracht and Singel. The rooms are well equipped with modern facilities to make sure your stay is as comfortable as possible. The hotel is located next to ‘Leidsestraat’, one of the most popular shopping streets of Amsterdam, near to all Amsterdam’s highlights such as the Rijksmuseum, Van Gogh museum, Albert Cuyp Market, shops, bars, clubs and restaurants. The Kerkstraat is a quiet street, so you will be in the city centre of Amsterdam but still have a good night sleep. The hotel offers many services and facilities such as free wireless internet throughout the building, tickets to various museums and activities, a continental breakfast and free city maps. Our reception is open between 8:00- 24:00, and we will be happy to help you if you will need any additional services, facilities or information. The location is perfect to explore the city and our staff will make sure your stay in Amsterdam is one to remember. ... more   less 
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