Stayed here three nights in early September. Reception area is very cramped and inefficient. Staff tried hard but the cubbyhole they work in makes it difficult for them and guests particularly if there is more than one or two checking in at the same time. A curious layout to say the least.
The main complaint is that there is no air conditioning in this hotel - how can a 5 star hotel not have air conditioning? Our room was overly warm and when I tried to adjust the thermostat settings to cool the room it quickly became apparent that the device on the wall was cosmetic for that purpose. When I phoned the front desk they offered to bring us a floor standing fan! A fan in a 5 star hotel - unbelievable.
We then asked if the window at the top of the room could be opened to get some air circulation. Since the ceilings are 20 feet high a long pole had to be used to pry the window down - except the window was stuck in the frame and despite the employee literally hanging on the end of the pole to force the window down it didn't budge more than a few inches. While this provided some humorous entertainment it did nothing to cool the room. We ended up running the fan throughout our stay.
Since we had prepaid the room we had no choice to stick it out for the three nights. Fortunately the weather was cool but good luck if you stay there during a hot spell. Aside from the lack of air conditioning the room was only adequate - certainly not five star quality - a high three star maybe.
On the plus side the hotel is centrally located, quiet and the breakfast was good. Staff are very friendly and courteous.
Overall a very average hotel with a very pretentious 5 star rating. .
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