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Grand Hotel Amrath Amsterdam: Traveler Reviews


Grand Hotel Amrath Amsterdam
Prins Hendrikkade 108, Amsterdam 1011 AK, The Netherlands
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94% Recommend
4.5 of 5 stars 327 reviews
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The most beautiful building in Amsterdam

Grand Hotel Amrath Amsterdam

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5 of 5 stars
mimschat 4 contributions
central
Oct 7, 2007 | Trip type: Couples
10/11 found this review helpful

We stayed 10 days in this hotel (we returned yesterday), and it was a truly exceptional experience. It was head and shoulders above any other hotel in Amsterdam (we visited quite a few of them, and have previously stayed in the Radisson). Even though we were, according to the hotel map, one of the smallest rooms, the room was beautiful, similar to the one shown in the picture on their website. There were large windows and very good quality fixtures and fittings, and floor to ceiling curtains that totally blacked out the light and meant the room was also nice and quiet, especially for a hotel situated within walking distance of everything in the city centre. The bed was particularly large and comfortable, with lots of pillows and crisp white linen replaced every day, and turned down in the evening, with a weather report. Everything else from wallpaper to curtains to stationary, used the same art nouveau design on subtle colours of gold and slate blue. The bathroom was modern and spacious, with white fittings, a white frosted glass door, black marble surfaces, and stylish red and gold mosaic panel in the wall.

The building is utterly glorious, in the arts and crafts or art nouveau style, with amazing stairways with wrought ironwork, stained glass panels, marble, carved stone and bespoke period furniture. They also have the most amazing floral arrangements in all public areas, which are replaced 2 or 3 times per week (amarylis, protea, gladioli, orchids). The meeting rooms looked great also, with fully restored period grandeur. It says somethin that half of the 80 photographs we took during our trip were of aspects of the hotel! In terms of service, we didn't try the food, but the staff couldn't have been more pleasant and helpful (for example, they looked up a restaurant for us, to give us directions from the museum we were visiting before it). The porter insisted on taking our cases to the room for us, and they greeted us every time we came or left the building, and were keen for feedback about what we had enjoyed.

They left fruit and fresh flowers in the room on arrival, and every day refreshed the (free of charge) mini-bar with 2 bottles each of: still and sparkling mineral water, coke and diet coke, lemonade, orange juice, beer, tonic water, and a bottle each of red wine, white wine, 5 types of miniature spirits, peanuts, toblerone, good quality tea and expresso/coffee. A few days we also got (free) a small bottle of champagne, fresh fruit and a snickers bar. They also provided good quality standard items like slippers, robes, umbrellas and lovely subtle scented bath products including a rather nice 'sparkling bath sugar'.

In contrast to the previous reviewer, in the entire stay we never had a member of staff enter the room without knocking and waiting, even with no sign on the door (when the privacy sign was there we never heard even a single knock, even if we left it on all day). The one day the hot water was problematic, it was cooler for two hours in the middle of the day, yet they gave a bottle of nice French red wine to each room to apologise for this minor inconvenience. They also allowed us a free late checkout (6pm) because they were concerned that they wanted to give us great service (there was nothing special about us in this, as we hadn't spent any money in the hotel apart from the amount we paid inadvance for the room and the city tax).

In terms of the building works, they laid a new wood floor in the dining room the day we arrived, and worked on the office adjacent to our room later in our stay. At no point was there any inconvenience and the noise was minor and after 10am only (and I had a few lie-ins after that time without interruption!) The bathroom was very comfortable (I'm 5 foot 2 and my husband is 6 foot 3 and neither of us found the layout or height of anything awkward at all). We always had plenty of towels of all sizes and the room was kept spotlessly clean; every glass, cup and surface sparkled. Zero noise from airconditioning. So, either we (and every other customer we spoke to) were lucky, or the other reviewer was either very very unlucky or very very hard to please!

I could only think of two minor suggestions for improvement: a bathmat and an environmental policy card to ensure all those mini-bar bottles get recycled and the bath products not disposed of until empty (even if they wish to provide more each day).

Location wise, the hotel is on the road along the harbour, with a canal/city view from the other side. It is an easy walk from the central station, even pulling a case, and within walking distance of a good variety of restaurants, cafes, shops, museums, the zoo and botanical gardens, canal boat tours, trams, and the nightlife and red light district, so you can see the breadth of what Amsterdam has to offer. Once they complete the swimming pool and spa, this hotel will be perfect. By comparison everywhere else looked either run down, like a cheap commercial clone hotel, or bland and boxy. We took a walking tour of the other hotels in case we should ever return, so for info: The Okura hotel staff were terribly rude after a long queue to even speak to reception, the Hilton was pleasant but like an office building in the suburbs, the Raddisson dark and compact, and nowhere else had the facilities that the Amrath will have when complete.

In summary, if we go back to Amsterdam, we won't stay anywhere else.

  • Liked — the building was beautiful and the room very comfortable
  • Disliked — pool and spa not yet completed
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay October 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since September 02, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
  • I do not recommend this hotel for Pet owners
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Shopping, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $353 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
WAY over rated.. NOT even close to a 5 star

Grand Hotel Amrath Amsterdam

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1 of 5 stars
businesstraveler2007 1 contribution
California
Oct 2, 2007 | Trip type: Business, Solo travel
1/16 found this review helpful

This is NOT a 5 star hotel as advertised on most booking sites.
several problems:
-staff: entered room repeatedly when "do not disturb sign was posted"
-management: the hot water was not working for an entire day. The management offered us a $5 dollar bottle of wine as compensation. They could have instead arranged for a local gym or another hotel to let us take showers! and offered to compensate us by a discount on the room.
-bar service: I went to bar to ask for matches. the bar tender was actually fairly rude, almost like he was insulted I had asked for matches. He stated they had no matches and made no offer to go get some more out of storage.
-hotel in general: STILL UNDER CONSTRUCTION and they don't tell you that when booking NOR upon check in! you only find out when you hear the very loud sounds of construction when sleeping.
-in the finished rooms: level of trim and finish: poor job of painting evident, poorly made edges around carpets meeting walls and base board trim...
-bath room: mounted the toilet too high on the wall! I am tall and I was very uncomfortable using the toile. I know my shorter wife would have found a big issue with this.
-poor location of toilet, placed too close to the adjacent wall.. there was room to center the toilet and not jam it so close to the wall, especially as this was a new installation after extensive remodeling of the building, turning an older office building into a hotel.
-bar staff: they are supposed to serve food until 11pm. I tried at 10:40 to order a simple hamburger... impossible I was told... it is too late they said with a shrug and a raised palms...this after I was made to wait for 15 minutes trying to find out if I could order.
-room cleanliness: dirty rings around coffee cups.,
-no hand wash clothes to wash face until I asked.
-old hotel slippers (used) still under the bed from previous resident.
-decor: not really all that elegant or nice for a 5 star. Cheap carpets in a really garish red/gold/black stripped pattern that does not go well with the other decor. The walls were heavily patterned with a completely conflicting color and patter of wall paper... and the furniture in the room reminds one of the furniture in a modern danish style or german style hotel room.. all crisp lines and square edges. The looks do not at all go well together.
OK, lots of other issues with this hotel. NOISY is biggest one.. far from damn square, but still noisy. Noisy construction, noisy staff in hall ways...
finally, noisy in the room: how they did the heating and airconditioning system it was not well thought out in terms of damping the noise from the machinery. Could hear it kind of loudly running all day and night. even a cheep hotel does a better job than this.

I can put some down to the "newness" of the hotel. But really, this is not even close to a 5 star. Barely a high 3 star from my book. Sad thing is that the actual working staff seem to know something is not right. They all say things are not good (I talked with several). It is clear management / training / quality control are the issues.

Also late night food.. a must at a 5 star hotel in my estimation: sadly lacking in variety and quality. the lasagne bolognese i ordered was loaded with MonoSodium glutamate (I am very allergic and know it clearly the next day) and it was barely a lasagne. stacks of pasta with almost no sauce, thin layer of meat or becamel.. but mostly just a stack of white boiled noodles.

  • Liked — free wifi
  • Disliked — almost everything else had problems of one type or another. My review was not even complete
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay October 2007
  • Visit was for Hobbies / interest / culture
  • Traveled with Solo traveler
  • Age group 50-64
  • Member since October 02, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Business meeting / Event, Shopping, Concerts / Music festival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $353 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Really nice hotel...will be in future

Grand Hotel Amrath Amsterdam

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3 of 5 stars
euine 11 contributions
Bern, Switzerland
Sep 24, 2007 | Trip type: Couples
2/5 found this review helpful

As in my previous reports of Amsterdam's hotels I haven't stayed there myself but booked for other people. The positive of hotel are really nice rooms with high ceilings, nespresso in every room. If you take care in advance you can get a nice view on channel otherwise you risk having no view at all. It was just 2 weeks of hotel's operation and service was not good as for 5 star hotel. When we arrived there was no one who could take our luggage to the reception and to the room. So we had to carry it for quite a long time as hotel is quite huge. I cannot give 5 now but if service is better, all repairs will finish in time (currently only a part of the hotel is available) and prices will be on the same level (we had 230 Euro per night per double superior room) it'll be a really nice place to stay in Amsterdam, just 5 minutes from Central station and main attractions.

  • Liked — Rooms
  • Disliked — Service
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
  • Date of stay June 2007
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 18-24
  • Member since February 17, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Great pool scene
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $353 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Charmed by the Amrath

Grand Hotel Amrath Amsterdam

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5 of 5 stars
ahr 11 contributions
East Yorkshire
Aug 25, 2007 | Trip type: Couples
2/2 found this review helpful

We have just returned from a weekend stay at the Amrath. We booked through the hotel website and enjoyed three nights including full breakfast and one three course dinner for a very competitive rate (better than other internet sites). On arrival we were upgraded to a superior room with city view.

The building has been recently restored and is fascinating. Many original features have been kept including some beautiful stained glass. Our bedroom had an extremely high ceiling and full length electrically operated curtains. The bathroom was what you would expect from a new 5 star hotel. The mini bar is complimentary up to a daily quota i.e not bottomless! The bed was probably the most comfortable ever experienced with crisp white linen and marshmallow-like pillows! The decor will not be to everyone's taste (including mine) rather sobre and heavy but I imagine it has historic integrity. The artwork however, is truly awful (jellyfish on speed) and is the stuff of nightmares! Please comment I would love to know if I'm alone in that view.

All the staff ,without exception, were charming and very friendly. Obviously proud of their hotel and well briefed on the building's historic importance.

The dinner we had was from a set daily menu and was excellent. A la carte is also available. Breakfast was also without fault and served until 11am on Saturday and 12 mid day on Sunday. A real treat for a lazy weekend break.

The location is good for most things but especially the station and the canal bus which are both minutes away. The new concert hall is also close by.

There are many local restaurants and one night we went to a restaurant called 'Hemelse Modder' on Oud Waal which we thoroughly recommend for local interesting food in a crisp, clean unpretentious setting. Excellent service.

The hotel has only been open a few weeks and is obviously still having teething problems but these did not in any affect our stay which was really very enjoyable. Go soon while the rates are so good!

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2007
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since July 24, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Girlfriend getaway
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Great food / Wine, Shopping, Concerts / Music festival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $353 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Pure Heaven

Grand Hotel Amrath Amsterdam

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4 of 5 stars
kinv3 3 contributions
portsmouth
Aug 20, 2007 | Trip type: Couples
6/7 found this review helpful

OK this hotel really is 5 star, the overall hotel is stunning and quirky. On our stay we never saw another person other than the fantastic hotel staff. Any problems sorted in seconds (tv wouldn,t work).
A great location, very close to central station and other areas of interest. The bed couldn't have been anymore comfy and the bath, well all i can say is you get lost in it.
the free mini bar consists of: barcade, vodka, gin, brandy, coke, diet coke, orange juice, 7up water (both still and fizzy) tonic, white and red wine, nuts and chocolate. Two of each and a very nice coffee tea facilities.
Would recomend to any couple who want a real haven.

Only downside our room 115 was a little small due to the postion of the room.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since September 14, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Older travelers, Tourists
  • I do not recommend this hotel for Young singles, Girlfriend getaway, People with disabilities, Great pool scene, Pet owners, Families with young children, Families with teenagers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $353 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Grand Hotel Amrath Amsterdam Also Known As

Address: Prins Hendrikkade 108, Amsterdam 1011 AK, The Netherlands