We arrived at Rooms and Co at 7.30 having informed the hotel(twice) by email that we would be arriving sometime after 7 only to find that there was no one there to let us in. Fortunately one of the other guests came out and managed to get hold of someone to let us in. We were shown to a room that was dirty, with towels that were black, a completely rusty soap holder, lights that were non functioning, a hairdryer that was held together by tape and a tv that didn't work. The whole building was in a very sorry state of repair and the pantry where, according to the website, one could make coffee was filthy and had no provisions. There was, of course, no one on duty, the brazilian couple who let us in having disappeared. We decided to book alternative accommodation for the next two nights and to speak to the manager in the morning to cancel the two following nights accommodation sy Rooms and Co. The following morning Daniel was only available by phone. He was verbally very aggressive and would not accept any of our complaints about the room and finally said I was being unreasonable and he wanted us to leave. I told him that I was happy to pay for the one nights stay we had but he did not give us the chance to do this. I was only too glad to leave and contacted easyto book.com to ask them only to pay for one of the nights accommodation. Charming though they were they did not help at all and Daniel immediately authorised easytobook.com to take all three nights payment from my account. Don't even think about staying here and don't imagine that the pictures on the web or the booking sites bear any resemblance to the reality.
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- Also Known As:
- Rooms & Co Hotel Amsterdam
- Rooms & Co Bed And Breakfast